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Customer Service Manager jobs in London

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  1. Customer Service Manager

    London | £40000.00 - £45000.00 per annum | From ANDERS ELITE

    A fantastic opportunity exists to join a residential developer as Customer Service Manager, reporting to the Head of Customer Service. The developer has a range of developments from high end flat...: PROPERTY/RESIDENTIAL CUSTOMER SERVICE EXPERIENCE IS ABSOLUTELY ESSENTIAL * Excellent Customer-facing and interpersonal skills * Build strong relationships with customers and subcontractors to ensure reported issues are managed effectively in a timely manner to the Customers satisfaction * Ability to plan, monitor and report progress on any outstanding defective issues within apartments to ... schemes through to refurbishments and traditional housing. You will be responsible for developing and owning good relations with Customers in London to ensure smooth progression of customer...

  2. Customer Service Manager - London

    London | £150 - £175 per day | From BCT Resourcing

    Customer Services Manager - Interim London £150 - £175 per day A growing FMCG company is looking for a driven and tenacious Customer Services Manager to join their thriving business based in... ensuring Sage reflects the respective changes. Key Skills: * Graduate calibre * 2+ years Customer Service experience in an FMCG environment * Experience working with both internal ... London. You will be responsible for managing a small team to deliver the outbound supply chain, co-ordinating and processing sales orders and invoices for the global customer base using SAGE ... * Able to prioritise and allocate time effectively * Diligent in completion of tasks and projects * Strong team player * Highly organised and motivated Keywords: FMCG, EDI, SAGE, Customer...

  3. Customer Service Manager - Luxury Retail

    South West London | £38K - 32K | From Contact Centre Recruitment Ltd

    A unique online luxury furniture retailer seeking an extremely talented and ambitious Customer Service Manager to join their exceptionally fast growing business. Your role Reporting directly... to the Head of Customer Services, you will be responsible for the overall day-to-day management and performance of the Customer Service team, ensuring we deliver an exceptional on-brand level of customer service and that all customer related operations are operating against agreed KPIs. This role is a fantastic opportunity for someone who wants to excel both the growth of our company ... they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs - Detailed monitoring of customer communications to ensure the team are 'on brand', provide...

  4. Customer Service Manager

    London | 28000.0000 | From Euro London

    Customer Service Manager (SMJM/329782)My client, a global company who work with giants of the hospitality sector to make their brands stand out, is looking for a Customer Service Manager to join... targets and monitor KPIs in order to set the direction for the customer service team.Other duties include but are not limited to sales quotes, order entry, follow ups, managing VIP accounts and quality control. This is a fantastic opportunity for an experienced manager who has successfully built and mentored a team of customer service agents. The successful candidate will be a motivating, proactive ... their team in West London.The purpose of the role is to ensure high-level customer service to clients, distributors and the internal sales team. It will be essential to provide detailed and accurate...

  5. Customer Service Manager

    London | 25000.0000 | From Next Employment

    SHOREDITCH BASED PROPERTY COMPANY LOOKING FOR CUSTOMER SERVICE MANAGER - GREAT OPPORTUNITY A fantastic opportunity to join a dynamic and innovative company. As Customer Service Manager you will... be responsible for managing all daily operational aspects related to your team. You will be responsible for ensuring that all guests receive an exceptional level of Customer service which exceeds ... management Team management HR management Management ReportingHealth and Safety Guest Satisfaction management - You are responsible for providing a 5-star customer service level within a specific ... receive the level of service which exceed their expectations Ensuring all existing processes are followed at all timesCreating new and developing existing processes to ensure the right level...

  6. Customer Services Manager

    City of London | 26000.0000 | From Ritz Recruitment Ltd

    Ref: SRB / 7567 Type: Permanent Location: City Rate/Salary: 26000 Per Annum Generous benefits + Pension package Details: Customer Services ManagerSRB/ 7567£26kPermanentCitySummary:Ritz recruitment... are pleased to assist one of the leading resident accommodation companies with their search for a Customer Services Manager. This role operates on a shift basis of 10am - 7pm Thursday - Monday.The summary of the Customer Services Manager will be to ensure a smooth running in the day to day tenant experience. You will provide exceptional 24/7 customer service through leading the team by example ... experience of working within a hands on and fast paced environmentDetailed knowledge of Landlord/ Tenant LegislationExcellent customer service skills within a similar role at a world class accommodation...

  7. Customer Services Manager (Managed Services)

    Watford | 60000.0000 | From Mostyn Chase

    We are currently recruiting for a Customer Services Manager with proven experience in a customer service management role, specifically operating a Managed Services function, to join a market leading... qualities: • Significant experience in the IT or financial services industry.• Proven experience in a customer service management role, specifically operating a Managed Services function.• Proven experience managing a team of technical staff.• Exceptional customer service skills.• Excellent analytical and problem resolution skills.• Ability to communicate ideas, solutions and problems with other ... Service Desk (ticketing) solutions.• Experience implementing and managing Alert and Performance Management (monitoring) solutions.• Ability to work through some after-hours change windows for customer...

  8. Customer Service Manager

    London | 45000.0000 | From Henry Fox Fashion Recruitment

    Customer Service Manager London Up to £45k depending on experience Our client is an amazing luxury brand, who is currently looking for a Customer Service Manager to join their lovely team. Main... should already be in a Customer Service Manager position and must have SAP experience and possess a driven methodological approach. We apologise but due to a high volume of applications we can only ... duties will include: Managing and developing the wider Customer Service/Repair Centre team, looking for opportunities to broaden their knowledge/experience. Maintaining Service policy/pricingMaintaining contracts/relationships with Authorised service centres, providing both general and technical supportManaging customer service data, quality feedback and KPIs reporting.Handling direct reports...

  9. Customer Service Manager

    London | 45000.0000 | From Henry Fox Fashion Recruitment

    Customer Service Manager London Up to £45k depending on experience Our client is an amazing luxury brand, who is currently looking for a Customer Service Manager to join their lovely team. Main... should already be in a Customer Service Manager position and must have SAP experience and possess a driven methodological approach. We apologise but due to a high volume of applications we can only ... duties will include: Managing and developing the wider Customer Service/Repair Centre team, looking for opportunities to broaden their knowledge/experience. Maintaining Service policy/pricingMaintaining contracts/relationships with Authorised service centres, providing both general and technical supportManaging customer service data, quality feedback and KPIs reporting.Handling direct reports...

  10. Customer Services Manager

    London | 35000.0000 | From Opus Recruitment Solutions Ltd

    Customer Services Manager - Entertainment Company – Up to £40,000 Basic + Bonus & BenefitsOur client are a leading entertainment organisation helping aspiring actors and actress develop and further... their careers. Based in the heart of the west end they have a great company culture with a great family feel.After recent internal changes they are now looking to recruit a Customer Services Manager ... multiple channels.To be successful in your application for this role you will have;-          Experience in a Customer Manager/Team Lead role with responsibility for junior members of staff-          Ideally have experience in the entertainment industry or with membership based organisations-          Experience implementing changeCustomer Services Manager - Entertainment Company – Up to £40,000...

  11. Customer Service Manager

    London | 45000.0000 | From APPLE RESOURCING UK LTD

    Our Client is a listed UK home builder specialising in place making and urban regeneration and is seeking to recruit on a permanent basis Site Customer Services Manager covering the area of East... London Being in this customer facing role their customers expect their homes to be of the highest standard and you’ll make sure they are by being on hand with answers and practical help because of the things you’ll be dealing with you will have construction site experience and importantly your passion for quality and professionalism. The Role: As a Site Customer Services Manager you will ensure any Customer complaints are fully investigated and resolved promptly and efficiently Following Customer inspections, confirm to our Clients Co-ordinators any agreed remedial work Provide information...

  12. Customer Service Manager

    London | 0.0000 | From Holts Academy of Jewellery Ltd

    We are currently looking for a Customer Service Manager to join our team based in Central London. This role will be primarily office based, with some travel required to supplier and distributor... locations. The hours of work will on a flexible roster between 8:30am-7:00pm Monday to Friday. MAIN RESPONSIBILITIES: Customer service Making and receiving out/inbound calls to a primarily English speaking customer baseDelivering friendly, understanding, phone based customer service to a clientele which may be stressed or agitated due to their current circumstances (moving house)Ask questions to get an understanding of customer’s needs and wants, to match them with appropriate solutionsUse above understanding to identify further sales opportunitiesDeliver same high level of customer service...

  13. Customer Services Manager

    London | 40000.0000 | From Hays Specialist Recruitment Limited

    A Customer Services Manager job in City of London paying up to £42,000 Your new companyOne of the biggest service providers in the UK is looking for a Customer Services Manager to join their... and will do so by providing in house training for all members of staff. They always deliver a high level service to their clients and this ethos is reflected in their people.Your new roleThe role of Customer Services Manager will be a fast paced and proactive role. Previous experience in High end retail and hotel would be beneficial. You will also need to be very customer facing as you will be required ... , to ensure customers are satisfied. What you'll need to succeedYou will need to have worked previously within high end retail or hotel background and have an understanding of building services...

  14. Customer Services Manager/Team Leader - Leading Retailer - London

    London | £35000 - £45000 per annum | From Morpheus Search Partners Limited

    Customer Service Manager / Team Leader - Leading Retailer - West London - £35-45K My client, a leading Retail organisation based in London, are seeking a Customer Services Manager to join their... expanding team. Reporting directly to the Head of Customer Services, you will be responsible for a team of 5, ensuring an exceptional on-brand level of customer service and that all customer related operations are operating against agreed KPIs. This role offers a fantastic opportunity for an experienced Customer Services Manager or Team Lead, to join a team within an organisation growing from ... skills -Exceptional verbal and written communication skills It must be stressed that this role offers a fantastic opportunity for a Customer Service Manager to work in a driven, energetic...

  15. CUSTOMER SERVICE MANAGER - CINEMA HEAD OFFICE

    West London | £32k - £42k pa + bonus + benefits | From Mandeville Retail Limited

    LEADING CINEMA CHAIN SEEKS CUSTOMER SERVICE MANAGER TO JOIN HEAD OFFICE TEAM MUST HAVE RETAIL OR HOSPITALITY HEAD OFFICE EXPERIENCE My Client is one of the UK's Cinema chains who is now looking... for a Customer Services Team Leader to join their Head Office Team. The Customer Services Manager role is focussed on ensuring that the expectations and needs of our customers are identified, satisfied and measured. The Customer Service Manager will liaise with all levels of the business from front line cinema staff dealing with customers to Head Office reporting, and must promote customer service throughout the organisation. The Customer Service Team Leader will manage a team of agency customer service providers and an internal direct report in overseeing the handing of direct...

  16. French speaking Customer Services Manager - Online Retail

    London | £60,000 - Plus 15% Bonus | From Contact Centre Recruitment Ltd

    Head of Customer Services UK - Contact Centre (Retail) Location: London Salary: £60,000 - Plus Excellent Bonus & Benefits Package The Company My client is a fast-growing multichannel..., explaining in details the achieved service levels and key trends in customer feedback/reasons to call. Your profile: The successful candidate will be an accomplished Senior Customer Service Manager ... and Europe, my client is opening an additional multilingual customer contact centre in London. The priority is improving and delivering customer service, i.e. providing our customers with the best ... service department is responsible for four tasks: - Pre-purchase: support customers who have questions about products and stores, or who need help ordering on-line (telephone and chat) ~ 50 advisors...

  17. Fluent French speaking Customer Service Manager - Online Retail

    London | £60,000 - Plus Excellent Bonus | From Contact Centre Recruitment Ltd

    Head of Customer Care - Contact Centre (Retail) Location: London Salary: to £60,000 - Plus Excellent Bonus & Benefits Package The Company My client is a fast-growing multichannel... the achieved service levels and key trends in customer feedback/reasons to call. Your profile: The successful candidate will be an accomplished Senior Customer Service Manager ideally at a leading ... and Europe, my client is opening an additional multilingual customer contact centre in London. The priority is improving and delivering customer service, i.e. providing our customers with the best ... service department is responsible for four tasks: - Pre-purchase: support customers who have questions about products and stores, or who need help ordering on-line30 advisors - Post-purchase: support...

  18. Customer Services Team Manager Banking

    London | 35000.0000 | From Adecco

    My client, a start up bank, are looking for a Customer Services Team Manager to be responsible for managing the savings team. The team currently has 8 people but this will grow as the bank... develops.The savings team will deliver excellent service through telephone, online, email, internet, post and web chat. They will be both prospective and existing savings customers requiring support and guidance. The team will also be responsible for all operational servicing of customers including opening accounts for customers who do not go straight through the online application, reconciling ... it meets and exceeds our customers' expectations*Recruit, develop, coach and lead a high quality team of customer service professionals to provide excellent service to the Bank's savings customers...

  19. Asset Manager B2B (Customer Service)

    London | 20000.0000 | From CLEAN

    Asset Manager B2B (Customer Service) London/South East (Field-based) £20-22K plus car allowance Due to continued growth and expansion, we are recruiting for an Asset Manager for our linen business.... anyone interested in a career in Account Management. The primary role of the Asset Manager will be to visit our client sites and account for the linen stock held there. Whilst at the same time identifying potential areas of improvement in our customer service for that particular client. About Us CLEAN is one of the leading independent companies operating in the commercial laundry sector in the UK ... ourselves on offering a professional, quality and customer focused service to a demanding customer base. Our customers range from leading global branded businesses to independents. About You The successful...

  20. Sales Office/Customer Service Manager for Beauty Brand

    Watford | £32k - £35k plus bonus and bens | From Raymond Associates Ltd

    My client is an iconic brand within the beauty industry. They are committed to engaging and developing their people as the company grows and to delivering exceptional performance. We are currently... seeking a dynamic and driven Customer Service Team Leader who can lead a team of committed Sales Executives in delivering outstanding service and achieving targets. Office based, your duties will be varied and will involve managing a team that is actively selling high end beauty products to professional salons and wholesalers, keeping updates on new fashion trends and product launches, processing orders, attending beauty trade shows and updating the client database. Duties; * Manage all reporting for the sales team * Analysing performance and KPI's * Managing territory allocation...