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Customer Service Manager jobs in London

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  1. Customer Service Manager (Swedish)

    London | £40k - £60k pa | From Betting Appointments

    Customer Service Manager - Swedish Location: Malta Salary: Negotiable Role description To work with your team(s) to provide first class customer service and advice within a contact... centre environment. To assist the Customer Service Operations Manager in the smooth running of the department and to manage ad-hoc projects as and when required. Key accountabilities of the role are * Assure a high quality of customer service at all times, given a stipulated time frame and clear KPI's * Monitor and ensure that quality levels are maintained and communicated to all team ... to ensure appropriate guidance is always offered * To support administrative tasks within the team * Facilitate smooth communication flow between the Head of Customer Service, Customer Service...

  2. Customer Service Manager

    London | £27000 - £29000 per annum | From London City Network

    Customer Service Manager Requirements: -Strong leadership and staff Supervision/Management skills -Communicate confidently and effectively, verbally and in writing -Effective problem... and resilience -Respond flexibly to the demands of the post -Must have Security or Retail Management/Supervision experience -Must have a full UK driving licence As a Customer Service Manager, you will: -Promote active engagement, involvement and consultation with clients -Provideexcellent and compliant service delivery meeting all SLAs and KPIs -Work closely with Schedulers to ensure ... and effect a positive resolution -Undertake any other duties as require Customer Service Manager Salary and Benefit: -Salary of £27,000 per year -Salary reviews will occur on an annual basis...

  3. Customer Services Manager

    London | 30000.0000 | From Reed

    Our client manufactures and markets medical products for the healthcare sector. The successful candidate will be responsible for managing the customer service team and ensuring excellent levels... of customer service to the client group by providing direction and leadership. Success in this role will be measured against the following: Results versus Key Performance Indicators for the unit; Team behaviours in line with Company management ethos; Strive to continually improve the unit function so that the customer service team exceed customer service delivery expectation. Accountability for monitoring and initiating processes to increase productivity and customer service standards. Responsible for maintaining customer retention rates at industry standards and initiating...

  4. Customer Service Manager

    London | 40000.0000 | From Contact Centre Partners

    Contact Centre Partners are delighted to be supporting our brand-new client who is a well-established, global, digitally focused fashion brand based in the City of London with their requirement for... a Customer Service Manager. The aim for this customer experience centre is to be a champion in world class service who plans to grow the brand bigger and bigger moving forward. As the Customer Service Manager, you will be responsible for managing the daily operation of the customer service department which consists of 20+ Advisors and 4 Supervisors who are dealing with customers through ... any escalated customer issues. The successful candidate for the Customer Service Manager position must have at least 3+ years' experience of managing teams of 20FTE upwards including both advisors...

  5. Customer Services Manager

    London | 29000.0000 | From Bridge Recruitment

    Role: Customer Services Manager Salary: £30,000, 23 Days Holiday, Bonus Job Status: Full Time / Permanent Location: Chingford, London Vacancy Reference: VR/03041 (Please quote this... an organisation they pride themselves on delivering exceptional customer service to all their key stakeholders. Role Description: Responsible for managing KPIs and SLAs as agreed with the Business Services Manager Responsible for monitoring and evaluating business performance Responsible for monitoring and managing budgets Responsible for controlling stocks and budgets Overseeing ... service satisfaction Ensure all operations comply with industry and company standards. Key Requirements: Communication Skills - (Both written and verbal) Customer focused Experience of people...

  6. Customer Service Manager

    London | 32000.0000 | From Burton Bolton & Rose Recruitment Services Limited

    Customer Service Manager London, NW10 £32,000 + Pension + Free Parking This exciting new role is perfect for an enthusiastic and hardworking Customer Service Manager looking to join a successful... local Company, you will be responsible for providing a superior level of customer service to clients. Some of your duties will include: - Overseeing the day to day function of the Customer Service Department ensuring a high level of service is provided - Supervising, training and motivating a small team of busy Customer Service Assistants on a day to day basis - Liaising with high profile customers and ensuring their individual wants and needs are satisfied - Maintaining existing customer relationships and developing new business opportunities where possible - Investigating escalated...

  7. Customer Services Manager

    London | 25000.0000 | From Kingsley Hamilton People

    The Company: Our client is a successful beauty company that has grown into a leading retailer. The Role: As a Customer Services Manager, you’ll be dealing with all customer enquiries and... overseeing a customer service executive. The Responsibilities: Dealing with customer phone queries, regarding product information; Completing customer returns/refunds/replacements; Ensuring all customers who return their items receive replacements/refunds in a timely manner; Responding to online enquiries; Maintaining a high level of customer feedback; Carrying out quality control/product testing; Processing claims with couriers for missing customer deliveries; Keeping on top of monthly reports; Ensuring the team achieve set KPIs; Monitoring orders and deliveries and reporting any...

  8. Customer Services Manager

    London | 40000.0000 | From Prize Placements

    Our Fulham based client are looking to recruit a Customer Services Manager to join their busy and vibrant team. The primary function of the role is to supervise overall call traffic, process... incoming customer orders, handle and resolve escalated issues and manage day to day a team of 15 staff. The successful candidate will possess excellent attention to detail and first class communication skills. You must be a fantastic decision maker, reliable, proactive and highly motivated. The ability to motivate and man manage a team is essential. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please...

  9. Customer Service Manager

    London | 45000.0000 | From Henry Fox Fashion Recruitment

    Customer Service Manager London Up to £45k depending on experience Our client is an amazing luxury brand, who is currently looking for a Customer Service Manager to join their lovely team. Main... candidate should already be in a Customer Service Manager position and must have SAP experience and possess a driven methodological approach. We apologise but due to a high volume of applications we can ... duties will include: Managing and developing the wider Customer Service/Repair Centre team, looking for opportunities to broaden their knowledge/experience. Maintaining Service policy/pricing Maintaining contracts/relationships with Authorised service centres, providing both general and technical support Managing customer service data, quality feedback and KPIs reporting. Handling direct...

  10. Customer Service Manager

    London | 0.0000 | From Michael Page Sales

    UK leading Ed-Tech company seeks Customer Service Manager. Client Details My client is the UKs leading Ed-Tech companies specializing in cloud based assessment, teaching and learning programmes... and entrepreneurial spirit, there is plenty of room to develop in this large company and make your mark. Description This fast growing company are looking for a Customer Service Manager to manage and develop a dedicated team responsible for providing customers with ongoing customer service and technical support. Set and maintain metrics for team members. Assist Customer Service Representatives to be ... Excellent communication skills, both written and verbal An experienced manager with at least 2-3 years' experience of managing a customer service team Be able to mentor and coach team members Be highly...

  11. Customer Service Manager

    London | £27000 - £29000 per annum | From London City

    Customer Service Manager Requirements: •Strong leadership and staff Supervision/Management skills •Communicate confidently and effectively, verbally and in writing •Effective problem solving... •Respond flexibly to the demands of the post •Must have Security or Retail Management/Supervision experience •Must have a full UK driving licence As a Customer Service Manager, you will: •Promote active engagement, involvement and consultation with clients •Provideexcellent and compliant service delivery meeting all SLAs and KPIs •Work closely with Schedulers to ensure ... a positive resolution •Undertake any other duties as require Customer Service Manager Salary and Benefit: •Salary of £27,000 per year •Salary reviews will occur on an annual basis...

  12. Customer Service Account Manager - Swedish Speaking

    London | £20k - £23k pa | From Recruitment Genius Ltd

    This company is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development... a Swedish speaking Customer Account Manager to look after a portfolio of customers based in Sweden and other Nordic countries. The successful candidate will take pride in their work, be able to pick up ... experience and requirements: - Fluent in Swedish and English Languages, both written and verbal - 2-3 years' previous experience in a customer Service support environment - Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services - Strong Microsoft Office skills - Excellent and building and maintaining...

  13. Account Manager (Sales and Customer Service)

    London | 21000.0000 | From Reed

    My client, an IT technical services company based in London SE1, are looking to recruit for an Account Manager. They provide 3 main services and running at the core of their company are... advanced support solutions, project management and hosted services. The main purpose of the role is to make the customers' business a success, via using the relevant services that the company can provide; identifying new business opportunities, and maintaining the highest standards of customer service. Salary is £21-25k per annum, plus commission , which will be discussed at interview ... voice – inform the business of the customer’s needs; • Develop customer accounts by encouraging the adoption of my clients services to drive customer’s own business success; • Be the customers champion...

  14. Facilities Manager/Customer Service /Front of House Coordinator

    City Of London | £23k - £26k pa | From Bluetownonline Ltd

    Job Title: Customer Services, Facilities & Front of House Coordinator Location: Aldgate, London Salary: £23,000 - £26,000 per annum (depending on experience) In addition, each staff member... training centre facilities and front of house, in the morning, and provide customer service / administration support in the afternoons. The successful application will be responsible for their training ... elements of customer service, building management (design, health and safety and maintenance) as well as face-to-face client support. In addition, one of the Company's founding principles is to give their ... unforgettable learning experience. Most of their events start in the morning. Afternoon Customer Service Support Everything they do at the company is about creating customer delight. A key part...

  15. Regional Customer Service Manager

    London | 0.0000 | From Capita

    Regional Customer Service Manager - South West Location: Home based with regular travel across the South West Working Pattern: Monday to Friday Salary: Competitive + Car Allowance About... Capita/ PCSE Primary Care Support England (PCSE) provides support services to GP Practices, Pharmacies, Dentists and Opticians. On 1 September 2015, Capita took on responsibility for delivering NHS England's primary care support service - now called Primary Care Support England (PCSE). Our priority is to continue delivering the services customers receive today, but also introduce new arrangements to help us create national, consistent services for all our users. The support we offer ranges from key administrative and payment services, to managing supplies, performers list and market...

  16. Customer Service / Client Account Manager

    Hayes | 21000.0000 | From Veritas Partnership Ltd

    International Medical company currently expanding their International Customer Service / Account Management team. Customer Services Executive / Client Account Manager N/W London /... currently expanding their Customer Service / Account Management team, looking for an experienced customer service professional with a track record of delivering outstanding service to customers in an ... . Reporting to a Team Leader you will possess a customer service background who can demonstrate real customer care. Although not essential, an understanding of the Pharmaceutical and Import/Export markets ... terms of both profit and volume - they are continually working to reinforce their market position and as a result of internal promotions an opportunity has arisen to appoint two talented Customer...

  17. Customer Services Team Manager

    Wilmslow | 24819.0000 | From Resource Management

    Customer Services Team Manager Salary: £24,819 - £37,229 + benefits (28 days holiday + bank holiday, pension, annual bonus) Wilmslow Our client is the UK's largest mutual pensions, insurance and... management of £101 billion. They have an exciting opportunity for a permanent Team Manager to join their Group Customer Services department based in Wilmslow. Responsibilities: The Successful ... effective and efficient service. This role will require close collaboration across the Group business Your team will be responsible for working with internal and external customers in providing a top class service Skills, Qualifications and experience: Experience in leading and engaging people and customer facing teams on vision, purpose and delivering value to the customer A proven track...

  18. Customer Service & Operations Manager

    London | 35000.0000 | From Upgrade Recruitment

    A quintessentially British retailer is looking to hire a very talented and ambitious Operations Manager to join their fast growing business. The company have been running for about four years and.... Reporting directly into the Head of Operations you will be responsible for the overall day-to-day management and performance of the Ops tea, ensuring exceptional service is delivered in the most lean ... skills? As the successful Operations & Insight Manager your key responsibilities will be: Day-to day line management and motivation of the Operations & Insight Team to ensure the operational ... Managing suppliers against their agreed SLA's to ensure minimal impact to customers Day-to-day monitoring and development of the processes and KPIs to ensure we remain in a continuous improvement state...

  19. Customer Service and Complaints Manager

    London | 50000.0000 | From Page Personnel Public Sector & Not for profit

    A large and commercially focused organisation within the property sector are looking to recruit a senior level Customer Service and Complaints Manager to lead daily operations and provide a... The successful Customer Service and Complaints Manager will be responsible for: Managing the daily operations of the case management team Helping with the set-up and recruitment for a new contact centre Providing a strategic outlook on customer service and complaints to drive change Reporting back and liaising up to the most senior levels in the business Profile The successful Customer Service and Complaints Manager will have: Held a senior Customer Service/Complaints role in a large and commercial focused organisation Experience of setting up and managing a contact centre Confidence...

  20. Customer Service Manager (Swedish)

    South West London | £40000 - £60000 per annum | From Betting Appointments

    Customer Service Manager - Swedish Location: Malta Salary: Negotiable Role description To work with your team(s) to provide first class customer service and advice within a contact... centre environment. To assist the Customer Service Operations Manager in the smooth running of the department and to manage ad-hoc projects as and when required. Key accountabilities of the role are Assure a high quality of customer service at all times, given a stipulated time frame and clear KPI's Monitor and ensure that quality levels are maintained and communicated to all team members ... appropriate guidance is always offered To support administrative tasks within the team Facilitate smooth communication flow between the Head of Customer Service, Customer Service Operations Manager...