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Customer Service Manager Jobs In London

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  1. Customer Service Manager

    London | From £50,000 to £55,000 per annum | From Clear Futures Recruitment

    Are you and experienced Customer Service Manager ideally from a Telecoms background? Are you a strong people manager with experience of working in a Europe and EMEA? Have you... Service Manager to lead the team. The purpose of this position is to serve as a primary Operational Manager for the first level support group by managing a team of level 1 customer care agents supporting customers in their daily business. As the Customer Service Manager you will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining ... opportunities for service delivery improvements and add value to customers. The Customer Service Manager will also liaise between customers and internal departments to resolve status production...

  2. Head of Customer Services / Customer Services Manager

    West London | Competitive Salary and Benefits | From PrinterPix

    ABOUT US Syncoms is a leader in the personalised photo products and online print arena with a global footprint spanning the UK, North America and India. Harnessing the power of... Service Manager is responsible for leading a team of top performing, goal oriented Customer Service Representatives in a fast pace customer care environment. Responsibilities include overseeing the Customer Service Department and monitoring the performance of Customer Service Representatives. The successful candidate must have customer service and people management experience, combined with ... leadership, coaching, and development to a high performing team of Customer Service Representative to achieve key performance targets. · Ensuring flawless customer service is delivered to each...

  3. Customer Service Manager

    East London | From £28,427 to £31,540 per annum | From Circle Housing

    We are currently recruiting for a Customer Service Manager to join Circle Housing's high performing team, delivering services to our Islington residents. You will be responsible for a patch of... to occasionally work outside of Core hours. You will have some housing experience and be committed to delivering excellence in customer service. You must be a great team player and have plenty ... www.totaljobs.com/JobSeeking/Customer-Service-Manager_job61308001 ...

  4. Customer Service Manager

    London | From £50,000 to £55,000 per annum | From Clear Futures Recruitment

    Are you and experienced Customer Service Manager ideally from a Telecoms background? Are you a strong people manager with experience of working in a Europe and EMEA? Have you... Service Manager to lead the team. The purpose of this position is to serve as a primary Operational Manager for the first level support group by managing a team of level 1 customer care agents supporting customers in their daily business. As the Customer Service Manager you will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining ... opportunities for service delivery improvements and add value to customers. The Customer Service Manager will also liaise between customers and internal departments to resolve status production...

  5. Customer Services - Contact Centre Manager - Customer Care Manager -

    London | From £45,000 to £55,000 per annum + Benefits | From Anonymous

    Customer Services - Contact Centre Manager - Customer Care Manager - Working for a Small and Rapidly expanding Mobile Telecom Operator based in London. Job description Contribute... Ideally 3-5 proven years working as a Customer Care / Contact Centre Manager Experience of working with both internal and outsourced customer services Strong coach, mentor and motivator Proven ... posted as www.totaljobs.com/JobSeeking/Customer-Services---Contact-Centre-Manager---Customer-Care-Manager--_job61330133 ... and standards Enforce customer care procedures, policies and standards Develop expert knowledge about The products or services and keep up to date with changes Report back to the operations...

  6. Norwegian Customer Service / Account Manager

    North London | From £21,000 to £23,000 per annum | From apjobs.net ltd

    Norwegian Customer Service / Account Manager - £22.5k Requirements: Fluent Norwegian, B2B Customer Service experience Our client a well established market leader is looking to recruit a... Norwegian Customer Account Manager (not sales). You will manage a portfolio of your own business customers, handling their day to day requirements and helping to build business. . Build relationships with customers and train them in best practice . Resolve problems efficiently  . Regularly update reports to show improvement on key client accounts and search for development opportunities  . Have ... originally posted as www.totaljobs.com/JobSeeking/Norwegian-Customer-Service--Account-Manager_job61213214 ...

  7. Deputy Customer Service Manager

    South West London | £25000 - £28000 per annum | From Salt

    Deputy Customer Service Manager Support the customer service manager in the daily operational management of the customer service team. Be able to act as manager when required. Enforce and... ensure KPIs are met by customer service team and be able to bring areas of concern to manager's attention for further discussion and improvement. Report to: Customer Service Manager and Head of Ecommerce. Working hours will be based on a shift pattern, Monday - Sunday. Main Responsibilities Over-see daily operations within customer service team. Alongside other members of management, lead a team of customer service agents and fraud analyst. Have a good understanding of customer service and fraud mitigation to ensure you can cover on these duties if required (duties include...

  8. Service Desk Manager (Customer Service / Helpdesk)

    City | | From AndersElite

    Service Desk Manager / Customer Service / Helpdesk We are looking for a Service Desk Manager interested in a permanent role in London. The main focus is on managing the service desk staff in... www.totaljobs.com/JobSeeking/Service-Desk-Manager-Customer-Service--Helpdesk_job61186377 ... order to improve and maintain the helpdesk services provided to customers. The role: Managing Service Desk/ Helpdesk Staff in line with KPI's and SLA's Service Desk / Helpdesk service ... Office, VPN, MS Project, Visio etc Customer Service experience ITIL within Service Desk, Incident or Change Management preferred Ready to travel across different sites CDI AndersElite Ltd...

  9. Deputy Customer Service Manager

    North West London | £26,000 per annum | From Salt

    Support the customer service manager in the daily operational management of the customer service team. Be able to act as manager when required. Enforce and ensure KPIs are met by customer service... team and be able to bring areas of concern to manager's attention for further discussion and improvement. Report to: Customer Service Manager and Head of Ecommerce. Working hours will be based on a shift pattern, Monday - Sunday. Main Responsibilities 1. Over-see daily operations within customer service team. 2. Alongside other members of management, lead a team of customer service agents and fraud analyst. 3. Have a good understanding of customer service and fraud mitigation to ensure you can cover on these duties if required (duties include telephones, email...

  10. Wholesale Customer Service Manager

    Central London / West End | | From LIBERTY

    Wholesale Customer Service Manager The Role: Here at Liberty we are currently looking for a Customer Service Manager to represent our Wholesale division. This role will be required to... provide day to day leadership and direction to the UK based Customer Service team and be responsible for setting policy for all Customer Service teams and processes. This role will directly manage the Customer Service team for both our Liberty Art Fabrics and Liberty of London departments and provide excellent support and service whilst minimizing cost of provision. You will indirectly manage off site Customer Service teams to ensure consistency of process and enable planned cross team support whilst ensuring that KPIs are met or exceeded for the service provision.   The Person...

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