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Customer Service Manager jobs in London

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  1. Customer Service Manager

    Feltham, Middlesex | £35000.00 - £40000.00 per annum + Benefits | From Cast UK Limited

    Customer Service Manager Middlesex £35,000 to £40,000 Role Profile Our client, who is an entrepreneurial FMCG business, is looking for a Customer Service Manager who will take... responsibility for managing a team and will manage key relationships with the customer base. The Customer Service Manager will work closely with the Operations Director and commercial team. Key Responsibilities: Contract management Tracking margin and trend analysis Project management with margin improvement focus Sales analysis and reporting Supplier query management People management ... job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager_job65633302 ...

  2. Customer Service Manager

    Feltham | £35000.00 - £40000.00 pa + Benefits | From Cast UK Limited

    Customer Service Manager Middlesex £35,000 to £40,000 Role Profile Our client, who is an entrepreneurial FMCG business, is looking for a Customer Service Manager who will take responsibility... for managing a team and will manage key relationships with the customer base. The Customer Service Manager will work closely with the Operations Director and commercial team. Key Responsibilities: - Contract management - Tracking margin and trend analysis - Project management with margin improvement focus - Sales analysis and reporting - Supplier query management - People management Skills & Experience - 5 years of supply chain operational experience, ideally in a large and complex organisation - 2-3 years' experience managing a team - Advanced Microsoft Excel user...

  3. Customer Service Manager

    London | - £27k | From Love and Tate Appointments

    Guest Relations Executive / Customer Care Manager We are recruiting for a top end property management/serviced apartment company based in the City who require an experienced customer service... in a customer service Team Leader environment that has managed teams and can multi task. 2 years experience in an operational management position would be ideal. Exceptional customer service ... volume of applications and time constraints we are only able to get back to those applications that are successful This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service ... manager to manage all daily operational aspects related to the Guest Relations Team. To achieve this role the candidate must ensure the following elements are dealt with in a professional, timely...

  4. Trainee Manager - Sales / Customer Service

    East London | DOE (NEG) | From Actell Interactive

    Trainee Manager Sales / Customer Service Actell Interactive is an up and coming Promotional Advertising company based in London's Canary Wharf and are looking to expand our sales and customer... service department. As a rapidly expanding sales and customer service team, we have affiliated offices across the UK, we are the first choice for clients, customers and results driven individuals. The Trainee Manager role within sales and customer service will be varied. It will include: - Professional representation of wide-ranging clientele - On-going training including our Professional ... and customer service, you will become actively involved with Training Sessions at our London Office, which cover the following: - Client/campaign management - Leadership and management skills - Ongoing...

  5. Customer Service Assistant Manager - UK Markets

    London | From £26,000 to £28,000 per annum | From The Language Business Ltd

    NEW JOB - Customer Service Assistant Manager - up to £28,000 pa - fantastic opportunity to join a world class , international and highly successful customer focused organisation in London with... Assistant Manager. Supporting the Team Manager, your role as Customer Service Assistant Manager will include the following: Ensuring a high level of Customer Service is maintained and there is a good ... cover for the Customer Services Manager CANDIDATE SPECIFICATION Fluency in English is essential Previous experience as a Senior Customer Service Coordinator or Customer Service Assistant Manager ... Friday, 9.00 - 17.00 If you are ready for your next challenge to join a truly fantastic, international company as a Customer Service Assistant Manager and receive excellent ongoing training please...

  6. Customer Service Manager - Betting/ Online Gaming

    London | £30k - £32k pa + Excellent bonus scheme | From Betting Appointments

    Customer Service Manager - Betting/Online Gaming *Must have good customer service skills/knowledge of the betting industry Location: London Salary: £30-32k (attractive bonus scheme on top... of this) Great customer service is at the heart of what we do. We have a group of customers who like to bet over the phone, and these are often some of our most valuable. This role is all about providing that group of customers the best possible service, from the moment they make the call, through to placing the bet and it being settled. Role Summary This role has been specifically ... the help of the new Head of Customer Services, set KPIs for the telephone betting team that will drive high performance inspire them to provide an excellent service. * Monitor these KPIs on an ongoing...

  7. Customer Service Manager - Telecoms - Provisioning

    Watford | £50k - £60k pa + Benefits | From Claremont Consulting Limited

    Mobile telecoms - Driving Change - Processes - Service Implementation Service Solution Manager urgently required for a global telecoms company. This is a permanent role based in Watford. As the... Service Solution Manager you will manage a team made up of Implementation Managers and Customer Service Agents. We require a customer focussed Service Solution Manager, someone who understands the importance of good service, leading the Implementation Managers to implement the solutions to the new customers across the telecoms industry, preferably mobile telecoms, PBX or VOIP / Unified Communications. As the successful Service Solution Manager you will manage the team and work stream, allocating resources to new customers and ensuring any escalations from your customer service team are...

  8. Customer Service Manager / Service Delivery - Telford

    London | £45, 000 | From NTT Europe Ltd

    Customer Service Manager / Service Delivery - Telford £40,000 to £45,000 + 10% Company Bonus potential and an excellent benefits package. NTT Europe is part of NTT Communications (Fortune Global... top 75) we have over 700 employees, with headquarters in the UK and offices across Europe. The Customer Service Manager will be responsible for customer dedicated Service Delivery and Management. NTTE's responsibility within the Customer spans across Network Services, Hosting, and Applications Management. The successful candidate will provide the central point of service escalation for the customer as well as responsibility for owning service change within the account. Key Responsibilities: - Leading Service Support, Service Delivery and Functions - Issuing reports for high...

  9. Customer Service Manager - Betting/Online Gaming

    South West London | £30000 - £32000 per annum + Excellent bonus scheme | From Betting Appointments

    Customer Service Manager - Betting/Online Gaming *Must have good customer service skills/knowledge of the betting industry Location: London Salary: £30-32k (attractive bonus scheme on... and gaming recruitment, please contact us now. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Manager---BettingOnline-Gaming_job65630024 ... top of this) Great customer service is at the heart of what we do. We have a group of customers who like to bet over the phone, and these are often some of our most valuable. This role is all about providing that group of customers the best possible service, from the moment they make the call, through to placing the bet and it being settled. Role Summary This role has been specifically...

  10. PRINT CUSTOMER SERVICE ADMINISTRATOR / ACCOUNT MANAGER

    London | £21000 - £25000 per annum | From GENESIS ASSOCIATES

    CUSTOMER SERVICE ADMINISTRATOR - Print Industry LONDON SALARY UP TO £25k - dependant on experience ROLE PURPOSE: Responsible for all administrative and customer support for the Print... of working with customers giving great customer service. *Experience of managing invoicing process and able to reconcile accounts. *Excellent Computer skills - keeps up to date with new software ... Department ensuring all administrative processes are established, followed and kept up to date on time. Answering customer queries and updating the data base accordingly ensuring customer requests communicated across the department effectively. Overall ensuring the company has Happy Customers at all times. KEY ACCOUNTABILITIES & RESPONSIBILITIES: *Develop and record the department...

  11. Corporate Customer Services Manager

    London | Up to £23,500 per annum | From Invictus Group

    Corporate Customer Service Assistant Salary/Rate – Up to £23,000 per annum Location – London – Central This role will be a part of the Customer Service team delivering key customer... focused services to all building users and visitors. The highest degree of expertise in customer service and communication is required, to ensure all staff and visitors to the building are treated ... availability. · Provide administration support to the Corporate Customer Service Team Leader as required, including logging/ closure of on demand reactive tasks. · The role demands ability to multi- task ... Requirements: · Previous and extensive experience in a front facing, customer service environment · Experience of visitor management, telephone and helpdesk systems · SIA licence/ security...

  12. Customer Service Advisor

    London | £18,500 Plus Benefits | From Olleco

    Customer Service Advisor Erith, Greater London £18,500 Plus BUPA Healthcare, Pension, Life Assurance, 20 Days' Holiday (rising to 25 with service) Committed to sustainability, our client... calls from customers - Undertaking any other tasks as requested by the Sales Manager To be considered for this role, you must have previous telephone-based customer service experience. Equally ... is on a mission to assist their customers with efficient processing of food waste and to effectively recycle it via conversion to energy. They are now looking for a Customer Service Advisor to join their team. This is an exciting role for a confident customer service professional to join a growing company at an exciting time in their evolution. For the right candidate, there will be...

  13. Service Implementation Manager - Customer Solutions - Telecoms

    Watford | £50,000 - £55,000 per annum | From FT Recruit

    Service Solution Manager urgently required for a global telecoms company. Mobile telecoms - Service Implementation Manager This is a permanent role based in Watford. 50000 - 55000 per annum +... Benefits. As the Service Solution Manager you will manage a team made up of Implementation Managers and Customer Service Agents. We require a customer focussed Service Solution Manager, someone who understands the importance of good service, leading the Implementation Managers to implement the solutions to the new customers across the telecoms industry, preferably mobile telecoms, PBX or VOIP / Unified Communications. As the successful Service Solution Manager you will manage the team and work stream, allocating resources to new customers and ensuring any escalations from your...

  14. Contact Centre Manager - Customer Services (SE)

    South East London | £45,000 - £52,000 Plus Bonus & Benefits Package | From Contact Centre Recruitment Ltd

    Customer Services Manager - Contact Centre Based: London / South East Salary: £46,000 to £52,000 - Plus Excellent Bonus & Benefits package The Role: My client is large UK based operation, with... various sites across the country. They require a dynamic Customer Service Manager within their Inbound Contact Centre operation. - Providing clear and strong Leadership against the organisations values and to lead a team of up to 100 staff delivering all aspects of Customer Services - Proactively support the Director of Customer Services in - o improving Customer Journey - o driving the Quality agenda - o maximising sales conversion rate on ancillary products - o challenging and improving internal processes - Lead a team of 100 staff within our Customer Services environment, via 8...

  15. Customer Support And Service Delivery Manager -£50-55k - London

    West London | £50000.00 - £55000.00 pa | From Rethink Recruitment Solutions Limited

    CUSTOMER SUPPORT AND SERVICE DELIVERY MANAGER - £50-55K - LONDON Our client is a market leading technology solutions provider with global reach and a reputation for excellence and innovation Due... to continued growth, they urgently require a Customer Support & Service Delivery Manager to join their headquarters in west London. Working closely with the business and external customers ... support and delivery of back end services to the internal business and to external customers. - Manage day to day business as usual operations of our in house, co-located, hosted and cloud based services ... with or in modern DevOps environments highly desirable. - An understanding of the international aspects of business and an understanding of the need to deliver services to external customers globally...

  16. Customer Service Advisor

    North London | £15k - 16k per year | From Speedy Cash

    Speedy Cash has an exciting opportunity for a Customer Service Advisor / Customer Advocate to join their branch team within their East London stores located! If successful the Customer Service... Customer Service, robust operating systems, a state-of-the-art call centre and a track record of new product innovation. Since their inception in 1997 the company have become one of the UK's market leaders in their field with a very strong customer base. Reporting to the Branch Manager the role of Customer Service Advisor / Customer Advocate is to: - Consistently deliver excellent ... Advisor / Customer Advocate will be rewarded with a starting salary of £15,000 - £16,000 per annum + excellent benefits. This business is a service led retailer who provides its customers with...

  17. Guest Relations Executive ( Customer Service Manager)

    London | £27,000 per annum + £2K bonus and weekend uplift | From ABBATT GROUP

    Guest Relations Executive (Customer Service Manager) Central London  £27,000 + £2,000 guaranteed bonus + weekend uplift Hours: Mon-Fri 9am-6pm with one weekend a month Description: ... as www.totaljobs.com/JobSeeking/Guest-Relations-Executive--Customer-Service-Manager_job65576001 ... team. This will include ensuring that all guests staying in these luxurious apartments receive an exceeding service level. The guest relations executive will be responsible for the coordinating and management of the arrivals team ensuring that service levels are maintained and any queries or complaints are dealt with efficiently. You will also assist with recruitment of direct reporters...

  18. Head of Customer Service

    Watford | £60,000 to £65,000 | From Sental Recruitment Ltd

    A fantastic opportunity has become available for an experienced Head of Customer Service to work with one of Sental's Global healthcareclients. Role Overview: The purpose of the role will be... to develop and deliver a first class customer service strategy in order to achieve company objectives. The successful candidate will lead, develop and support the Customer service operations ... and mentor a team of Customer Service employees to deliver a first class service at all times. - Ensure the customer service team understand the importance of their role in providing products and services to ... resources are upheld to meet the customer demand. - Develop and deliver customer service strategy aligned with the company's objectives. - Support the sales process ensuring all sales orders...

  19. Customer Service Manager

    Watford | £16 - £18/hour | From CV-Library

    Customer Service Manager - Temporary - Watford £16-£18 per hour Currently recruiting for a customer service manager based in Watford on a ongoing temporary basis. The ideal candidate... that all queries are dealt with fully -Helping to develop or update customer service policies and procedures -keeping up to date with developments in customer service, for example data protection -making sure accurate records are kept of communications with customers -Monitors and reviews the delivery of the Customer Service department making sure it is continuously improved -Keeping all internal team members informed of development -Promoting and demonstrating excellent customer service delivery at all times -Dealing with any queries or complaints that have been escalated -Coaching...

  20. Customer Service Advisors

    London | £19,000 to £19,500 p.a. + excellent benefits | From Utility Warehouse

    Customer Service Advisors London, NW9 £19,000 to £19,500 p.a. + excellent benefits Would you like to work for one of the UK's fastest growing companies? Do you want to work for a FTSE... of mouth' recommendations. And grow we do, because we are passionate about delivering excellent customer service and this is a passion that we expect from every member of our team. We are recruiting Customer Service Advisors who share our enthusiasm for providing excellent customer service, delivered with a personal touch. Our Advisors are ambassadors for our Company and we want people who ... could be you, and that you would enjoy working in a busy but buzzy Customer Services Team and have a passion for delivering excellent customer service, then you could be right for us! And we look...