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Customer Service Manager jobs in London

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  1. Contact Centre / Customer Service Manager

    Dartford | £37000 - £40000 per annum | From RECRUITMENT GENIUS

    This is an opportunity to join one of the most successful privately owned automotive groups in the UK. They are looking for a Contact Centre Manager to run their in-house Customer Service... Department which supports the twelve motor dealerships in their Group for proactive service booking, customer experience monitoring, mail shot distribution and data capture. Reporting directly to the Brand Manager you will be responsible for managing a team of ten people dedicated to understanding their customer needs. Previous motor industry experience is advantageous but not essential. You must be passionate about customer service, computer literate with a good understanding of data capture systems and a "people manager" with team building and motivational skills. Above all...

  2. Contact Centre / Customer Service Manager

    Dartford | £37k - £40k pa | From Recruitment Genius Ltd

    This is an opportunity to join one of the most successful privately owned automotive groups in the UK. They are looking for a Contact Centre Manager to run their in-house Customer Service... Department which supports the twelve motor dealerships in their Group for proactive service booking, customer experience monitoring, mail shot distribution and data capture. Reporting directly to the Brand Manager you will be responsible for managing a team of ten people dedicated to understanding their customer needs. Previous motor industry experience is advantageous but not essential. You must be passionate about customer service, computer literate with a good understanding of data capture systems and a people manager with team building and motivational skills. Above all you should...

  3. Customer Service & Outsource Manager

    London | Market related | From CCA Recruitment Group

    My client is looking for a skilled and experienced senior executive with a proven track record and understanding of operations across multiple global locations. As an unrivalled provider in the... travel industry they have an opening for a Customer Service & Outsource Relationship Manager. You will have responsibility of the Service Delivery and Resource Planning Managers as well as the overall operations from both an in-house and out-source perspective. Do you have experience in:- * Taking ownership of the operational running with contact centres * Managing call centre partners, including performance management of outsource partners * Introducing and implementing process improvement & development * Managing and leading teams/partners on an international basis This role...

  4. Customer Service Manager (3PL)

    East London | £30000 | From Pinnacle Recruitment and Selection

    Warehousing logistics and order fulfilment company which handles point of sale, Storage, data management, printing and mailing services seeks high calibre Customer Service Manager. The Customer... Service Manger will oversee a team of 5 Customer Account Managers and up to 15+ warehouse and production staff. You will monitor the inventory levels across all customer accounts and ensure that ... ; invoices are accurately completed within the monthly time frame. We require the Customer Service Manager to have gained at least some of their Customer Service team leading skills in a third party logistics or similar business which is fast moving and which demands optimum levels of customer service, high levels of communication, accuracy and attention to detail. Self assured, pleasant and a good...

  5. Customer Service Centre Manager

    East London | £37500 - £40k pa + bonus + benefits | From St Georges Recruitment Ltd

    Customer Service Manager Stratford; East London C£40K My client is seeking a highly organised, process driven and customer focused Customer Service Centre Manager to join their brand new... the confidence to voice your opinions. As Service Manager, you will be responsible for: * Efficiently and sensitively dealing with customer queries whilst also managing stock, service and deliver ... of outstanding service to customers at all times, both in store and via the aftersales centre The successful Service Manager will possess: * Relevant experience in a management role within an aftersales ... team in Stratford East London. With relevant experience in a customer service centre, such as claims or insurance, you will be joining a revolutionary company at an exciting time. With a natural...

  6. CUSTOMER SUPPORT MANAGER - TELECOM SERVICES - LONDON

    London | £50000 - £65000 Per Annum | From Additional Resources

    CUSTOMER SUPPORT MANAGER - TELECOM SERVICES - LONDON £50,000 - £65,000 Full corporate benefits package inclusive of generous annual bonus Global telecommunication company seeks to appoint a... accreditation would be a great advantage. Keywords Escalation customer telecommunication support service delivery manager planning billing CSM activation ITIL project manager management IT IP Telecom ... Customer Support Manager. On offer is an excellent basic salary (circa £50,000 - £55,000) plus generous bonus and full corporate benefits package. We are interested to hear from individuals with a track record in similar Customer Support / Customer Service positions within a Telecom, IT OR SI environment. Responsibilities include: Delivering best practice and ensuring the customer...

  7. Sales & Customer Service Office Manager

    South West London | £30k - 35k per year + benefits | From Precision Search

    A leading service business are seeking a Sales & Customer Service Office Manager to join their growing team. This role is all about the End User experience so a very strong customer-centric approach... is key in everything that you do. THE ROLE: * Management and engagement of two sales admin team members. * Customer service & sales - everything from order take-on, to ensuring delivery ... a small amount of flexibility is required when called upon. THE PERSON: * Strong Customer Service & Sales Mentality. * Management and engagement of a small team. * Event or Hire sector experience is essential for this role. * Experience of engagement and training of people to deliver world-class customer service. * Confident & professional demeanour. * Able to have a small amount...

  8. After Sales / Customer Services Manager

    North West London | £38,000pa to £40,000pa | From Cargiant Ltd

    After Sales / Customer Services Manager: Cargiant is currently recruiting for a pro-active and well-organised After Sales Manager to join our rapidly expanding Customer Services Department. With... over 1000 cars sold and collected a week this is very busy department, yet enjoyable role dealing with any customer queries regarding their purchased vehicle. Excellent customer service is at the forefront of this role. As the After Sales Manager you will manage the Cargiant's After Sales department, ensuring it runs smoothly whilst simultaneously complying with RMIF and FCA guidelines ... and motivate the After Sales team adopting a positive and can-do attitude towards customer concerns and needs - Manage performance and disciplinary issues - Record and analyse statistics, including...

  9. Move Manager - Customer Service Coordinator - NW10

    Wembley, Middlesex | Competitive | From Simplified Recruitment

    Enter the world of global relocation as a Customer Service Co-ordinator. Full training provided. This is an exciting opportunity to join our client; the UK’s largest Moving Services Company. ... consider their journey to Wembley when applying for this position}. Job Title: Customer Service Co-ordinator Reports To: Customer Service Manager Location: Wembley / Kings Langley Salary: Competitive ... -Manager---Customer-Service-Coordinator---NW10_job64679071 ... people every year within the UK and overseas. Role and responsibilities of the Customer Service Coordinator: They provide a complete portfolio of moving and storage services including; home moving...

  10. Customer Service Assistant

    Croydon | £8.00 - £9.00 p hour | From Berry Recruitment

    Customer Service Assistant This is a temp to perm role based in Croydon. My client is looking to recruit a new customer service to join their team. The right person must be able to work 8am -... 4.30pm Monday to Friday. Duties will include: *Answering queries from suppliers and customer via email / phone calls *Filing *Data entry of orders You must have: *Excellent telephone manner *Good customer service skills ...

  11. Customer Service Manager

    London | £30000 - £40000/annum + Bonus | From CV-Library

    Are you capable of delivering exceptional customer service? Can you manage a team? Are you a passionate, enthusiastic and motivated individual? Bi-lingual written and spoken German/English to a... business level languages required. German Customer Services Manager / Customer Services Team /Customer Services/Sales Manager An exceptional thriving company, with in excess of 20 years’ experience and a presence in more than 20 cities, are seeking a German Customer Services Manager. My client is an outsourcing provider for a list of household market leading brands, this opportunity is focusing within the leisure/holiday sector. Any previous exposure in the leisure or travel sector would be preferable. The key challenge is understanding excellent customer service and the ability to...

  12. Customer Service Advisor

    Batchworth Heath | £20 - £22K Per Annum OTE | From Mazonai

    CUSTOMER SERVICE ADVISOR - EVENTS Full Time Positions Available Mazonai are currently seeking a Customer Service Advisor based in Watford City Centre. The company is a well established Events... part of you enjoying your job is the work environment. - Ideally you will have previous experience in a customer facing role. Eg,sales, retail sales, customer service, call centres, restaurants ... into taking on more responsibilities. - Teach customer service techniques, Client Products and Sales and marketing methods to other members of the team. - Engage- In Conference calls, Business ... and existing customers quickly and efficiently. - Working with our events team daily to build brand awareness, promotions and sales for one of our clients at a local Event. - Processing and documenting...

  13. Trainee Customer Service Administrator

    Hounslow | £16000 - £18000 per annum | From RECRUITMENT GENIUS

    A fantastic opportunity has arisen for a Trainee Customer Service Administrator to join one of the leading Door Entry and Gate Automation Specialists based in West London. You will be joining a... - Completing regular reports for customers and internal use - Providing administrative support to the General Manager on a day to day basis Skills and Experiences: - Strong Customer Service Skills ... small and lively office environment assisting the Customer Service Team with the day to day running of the office providing a high level of customer service at all times. You will need to be fluent in English, able to multi-task and work well under pressure and to deadlines. As a Works Assistant your duties will include: - Answering the telephone, dealing with general enquiries in a polite...

  14. Customer Service Assistant

    London | £17843 per annumtxtSalaryFrom=17843 | From CVWOW

    Customer Service Assistant Location: Harlesden Salary: £17,843 Are you a successful Customer Service Assistant or Retail Sales Advisor looking for a new challenge? The Money Shop is part of... services. We are currently transitioning through some exciting changes which provides a fantastic opportunity for a Customer Service Assistant to join our retail store in Harlesden. As a Customer Service Assistant you will provide our client's customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements. Customer Service Assistant key responsibilities: • Ensure all customers are treated fairly and provided with clear information about our products • Provide suitable advice to customers taking their...

  15. Customer Service Advisor

    London | £20000 - £22000 Per Annum | From GET STAFFED

    Customer Service Advisor Our client is seeking a self-driven and highly motivated Customer Service Advisor to join their forward thinking, successful company based in West London. What we can... sales team and will be tasked with providing the best possible service to our many customers and clients. You will be working closely with the other members of the Customer Service team, as well as with the Accounts and Distribution departments. Principle responsibilities of the Customer Service Advisor: * Dealing with a variety of enquiries via email, telephone and fax * Authorising product ... a coordinated, accurate and timely response * Working alongside the external sales team, internal customer service team and customer chain * Sales order processing * Issuing quotations * General office...

  16. Customer Service Advisor

    London | £21,500 + Excellent Benefits | From TRI Consulting Ltd (2)

    A fantastic opportunity with a forward thinking Professional Membership Body. Customer Service Advisor Contract until end of Feb 2017 £21,500 You will be Personable, hardworking and have... excellent customer service skills. First point of resolution for all enquiries Providing members with advice and guidance on next steps and their on-going journey with the organisation ... Providing an excellent service to both internal and external customers Respond to all enquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate. Contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all...

  17. Customer Service Manager

    Edgware | | From Call Systems Technology Ltd

    Customer Service Manager CST is a leading provider of innovative communication and software / hardware solutions. Our core B2B client base is the hospitality industry where we are firmly the #1... Edgware, Middlesex but will relocate locally in 2017. (Watford, Elstree, Borehamwood, Hemel Hempstead). **Key Responsibilities** * Customer Service Desk / Team - managing our 1st and 2nd line support service function and team (6 people) to ensure quality service to our B2B clients in the UK and abroad. * Responsible for escalations and handover of 3rd line support to technical. * Daily review ... support (SMA), lost / replacements sales and upgrades. Service Ticket / Product Management - ensure CRM processes and workflow activities are in line with Client SLA. Setting and monitoring KPI's to...

  18. Customer Service Executive

    Central London | £18ph | From TRI Consulting Ltd (1)

    A Property company based in central London is currently looking for a Customer Service Executive on a temporary basis for at least 4- 6 months. Key responsibilities are as follows Welcome new... residents to the service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti ... background in office based Customer Service Excellent communicator and problem solver Excellent on Word & Excel Must be immediately available or on short notice as the ideal start date is the 15th ... contractors as part of your role Manage the work of the contractors that you engage and seek feedback on their work upon completion, feeding back to the Operations Manager Oversee all tenancy ends by...

  19. Customer Service Advisor

    City Of London | £22, 000 | From TRI Consulting Ltd (2)

    Market leading business at the forefront of a sector changing the face of modern finance requires a Customer Service Advisor to join their rapidly growing team. The role is perfect for an ambitious... and talented individual who wants to make an impact from day one. Overview: You will support the Customer Services team with day to day duties including responding to customer queries. You must have fantastic communication skills and the ability to ask the necessary questions and obtain the required information. The company values customer service more than any other KPI, and although ... , service standards, processing and systems, and related service centre operations. * Calling customers who have missed a payment with a friendly and good humoured manner to arrange collection...

  20. Customer Service Manager

    Ealing, Greater London | £40000 - £45000/annum plus benefits | From Linear Recruitment Ltd

    Company Profile: Our client a leading residential developer has built an impressive reputation within the London residential market place, winning awards for regenerating disused parts of the.... • Attend and take an active part in weekly Customer Service Department meetings. • Prepare handover manuals for all properties in your portfolio, liaising with the Technical Manager to ensure accuracy ... of the properties to the Senior / Customer Service Executive. • Carry out final inspections of properties with the Construction Site Manager checking that all PCO’s and colour selections have been ... respect of the legal status of customer and ensure all records are entirely accurate. • Keep accurate logs of all customer interaction. • Produce a weekly report to Senior / Customer Service...