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Customer Service Manager jobs in London

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  1. Customer Service Manager - London

    London | £22,000 - £30,000 per annum | From BCT Resourcing

    Title: Customer Service Manager Location: London Job Type: Full time Salary: £22,000 - £30,000 One of our key client is looking to recruit a permanent, full-time Customer Service Manager in... London. Job responsibilities : Receiving calls from customers inquiring about products and also wanting support with their current contracts Dealing with customer inquiries via email and over the telephone. Updating customer details on internal databases. Dealing with all associated administration. Requirements: Have excellent customer service skills. Have excellent communication and listening skills. Be computer literate. Relationship building skills Can do attitude If you feel you have the relevant experience and credentials for this role, then please simply send your...

  2. Customer Service Manager (Swedish)

    London | £40k - £60k pa | From Betting Appointments

    Customer Service Manager - Swedish Location: Malta Salary: Negotiable Role description To work with your team(s) to provide first class customer service and advice within a contact... centre environment. To assist the Customer Service Operations Manager in the smooth running of the department and to manage ad-hoc projects as and when required. Key accountabilities of the role are * Assure a high quality of customer service at all times, given a stipulated time frame and clear KPI's * Monitor and ensure that quality levels are maintained and communicated to all team ... to ensure appropriate guidance is always offered * To support administrative tasks within the team * Facilitate smooth communication flow between the Head of Customer Service, Customer Service...

  3. Customer Service Manager + Operations

    London | £26k - £29k + bonus | From Ritz Recruitment Limited

    My client organises more than 24 events around the world. With a reputation for excellence, my client's conferences provide extensive networking opportunities and the optimum environment to make new... business connections and identify growth opportunities. They have a newly created requirement for an Operations Manager to join their fast-paced team. The role will be 70% ofoverseeing and being responsible for the Customer Services function and willmanage the RegistrationCoordinator and temporarymembersof staff, looking at our processes and efficiencies. The role reports directly to ... - Responsible for cost control of the event set by Head of Operations - Detailed budgeting, cost negotiation, budget resolution and invoice administration CUSTOMER SERVICES: Registration...

  4. Customer Service Manager

    London | 30000.0000 | From Reed

    A creative design company based in Clapham, South West London is looking for a Customer Service Manager to join their young and outgoing team. You will work in a modern open plan office managing... their expanding Customer Service team. The company offer range of rewards and incentives for high performing staff as well as the opportunity to progress within the company.Your role will focus on maintaining strong relationships with the company's core customers, increasing sales and ensuring standards are met by the customer service team. You will be required to support the increase of business, deliver high standards of customer service as well as communicating with staff and warehouses in Britain and America. Experience within customer service and management is essential.The ideal...

  5. Customer Service Manager

    London | 27000.0000 | From Pertemps

    Working for an innovative fast growing company based in West London who will give you up to £500 bonus a month on your basic wage just for doing your job, no sales involved! With up to 30% off their... in house team being promoted in the past year due to incredible training and progression within.This role is a brilliant opportunity for a customer service Team leader/Manager to work for a large company who are extremely fun and always develop their colleagues, with a fresh approach to customer service. This centre take a relaxed approach to make sure the customer service is always kept to an ... from CSAsPassing on queries to relevant departmentsBringing Fresh ideas to the centre to improve serviceMust have customer service experience and have previously managed/coached a call centre...

  6. Customer Services Manager

    London | 40000.0000 | From Thomas Brown Recruitment

    Global organisation are looking for an experienced Customer Service Manager. The Customer Service Manager will be accountable for the productivity, progress and development of the customer service... employees, supporting members, partners and internal customers with their service needs. Provides direction, guidance, coaching, and leadership to ensure the success of the team. Generates, evolves, champions and effectively executes processes, policies and procedures; while ensuring a high level of service is delivered to achieve exceptional customer satisfaction and promote the growth/retention of the business. Responsibilities • Organizes and directs the daily functions of the Customer Service team. • Defines performance expectations; establishes goals and standards, writes performance...

  7. Customer Service Manager

    Wembley | 22000.0000 | From HRUK Recruitment Group

    We are currently recruiting on behalf of one of London’s leading providers of mobility and equipment solutions who are looking for a Customer Service Manager to join their office in Park Royal,... equipment for the patients. The responsibility of the Customer Service Manager will be to manage and oversee the Customer Service team. Ensuring that referrals, requests, and all other customer service operations run smoothly. You will be required to carry out staff appraisals as well as assist with the recruitment and training of new staff. The ideal candidate will have: Strong Customer Service ... North West London. The service itself provides mobility aids and equipment, primarily wheelchairs, to people with a range of mobility requirements across London. They work closely with the NHS...

  8. Customer Service Manager

    London | 35000.0000 | From Office Angels

    Customer Service Manager My client is a niche online delivery company with a service centric culture and reputation for innovation. They are seeking Customer Service Manager for their dynamic and... progressive London HQ to ensure a fluid customer service by adhering to SLA's and managing both CS personnel and functions. You will be adaptable within an ever changing climate and have the proven ability to develop customer service professionals and overall business standards, with an analytical mind and seriously strong relationship management skills. Duties include but are not limited to; Comprehensive management of Customer Service team including training and development, recruitment and ensuring KPIs are metResolve escalated issues and ensure repeat issues are resolved, general...

  9. Customer Service Manager

    London | 34000.0000 | From Office Angels

    Customer Service Manager Your job is to Work alongside the Customer Service Leadership Team to manage the in-house Customer Service Team. This involves, recruiting, training, scheduling and... evaluating the performance of the Customer Service team. We recruit some great people and we want to nurture and grow this talent.Handle Customers escalations and investigate significant breakdowns in serviceDevelop product ideas on CS metrics, further dashboard design, etc.Engage with our outsource Customer Service partners to ensure that they're delivering the basics of great Customer Service as well as delivering against our KPI's The ideal candidate will have had: Customer service experience (retail, restaurant, consumer-facing) Experience of delivering SLA success across various...

  10. Customer Service Manager

    London | 25000.0000 | From Next Employment

    SHOREDITCH BASED PROPERTY COMPANY LOOKING FOR CUSTOMER SERVICE MANAGER - GREAT OPPORTUNITY A fantastic opportunity to join a dynamic and innovative company. As Customer Service Manager you will... be responsible for managing all daily operational aspects related to your team. You will be responsible for ensuring that all guests receive an exceptional level of Customer service which exceeds ... management Team management HR management Management ReportingHealth and Safety Guest Satisfaction management - You are responsible for providing a 5-star customer service level within a specific ... receive the level of service which exceed their expectations Ensuring all existing processes are followed at all timesCreating new and developing existing processes to ensure the right level...

  11. Customer Service Manager

    London | 30000.0000 | From Executive Headhunters International

    Our client an e commerce platform with a focus on fashion and clothing would like to recruit a Customer Services Manger to join their growing team. The company based in South London, provides an... skills • Coaching and Mentoring Skills • Team Management in a Customer service environment • Degree or skills and experience in CRM Software/preferably Salesforce • PowerPoint and Excel skills Job Description • Plan, deploy and manage all agent’s activities on a day-to-day basis • Set-up and management of crucial aspects of the customer service department • Working on strategic priorities of the business that focus on scalability and team workflow processes • Devise and implement clear Customer Services policies and procedures • Meet performance targets for speed, efficiency, professionalism...

  12. Customer Service Manager

    London | 25000.0000 | From Page Personnel Secretarial & Business Support

    Exciting Manufacturing and Production company seeking a Customer Service Manager with full knowledge of the Customer Services function and 3 years Management experience. The CSM is responsible for... are offering a progressive and team oriented environment for the successful Customer Service Manager. Description As the Customer Service Manager based in the North West London office, you will ... and maintain relations with the internal support departments/functions and further develop the partnership with customers Profile The ideal Customer Service Manager within the North West London office for ... the operation and ongoing development of an effective Customer Service team and for the development and delivery of customer care at the Park Royal Service Centre. Client Details My client is...

  13. Customer Service Manager

    London | 45000.0000 | From Henry Fox Fashion Recruitment

    Customer Service Manager London Up to £45k depending on experience Our client is an amazing luxury brand, who is currently looking for a Customer Service Manager to join their lovely team. Main... should already be in a Customer Service Manager position and must have SAP experience and possess a driven methodological approach. We apologise but due to a high volume of applications we can only ... duties will include: Managing and developing the wider Customer Service/Repair Centre team, looking for opportunities to broaden their knowledge/experience. Maintaining Service policy/pricingMaintaining contracts/relationships with Authorised service centres, providing both general and technical supportManaging customer service data, quality feedback and KPIs reporting.Handling direct reports...

  14. Customer Service Manager

    North West London | From £23,000 to £25,000 per annum | From Foxes Club Foundation

    The Little Foxes Club Launched in 2007, The Little Foxes Club is an industry leader; reputable, professional and well-known for our expertise in children’s sport. Our professional coaching.... The role Our Customer Service Manager needs a core set of skills - writing competence, problem solving and a strong sense of empathy. You must thrive with one-on-one interactions, be warm ... identify trends and issues with our service and make adjustments to create and boost revenue streams. You will continuously develop our bank of customer support documentation, such as FAQ’s, terms and conditions and policies relating to our service and create processes and workflows to be able to grow our Customer Service Team and train future employees. You will manage and work closely with...

  15. Customer Service Manager - Call Centre - Acton - £35k

    West London | £30k - 35k per year + benefits + bonus | From CV Screen Limited

    Customer Service Manager - Call Centre - Acton - £35k Location - Acton commutable from - Ealing, Shepherds Bush, Willesden Junction, Wembley, Park Royal An experienced and personable Customer... Service Manager is required for a market leading company in a call centre environment. A salary of up to £35,000 plus bonus is available for the right candidate. The role A vacancy has arisen for a Customer Service Manager to manage a team of 4 Customer Service personnel and to manage the workflow of over 120 inbound calls per day. Duties - To ensure that all customer enquiries are satisfactorily managed, resolved and closed within - agreed timescales. - To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal...

  16. Asset Manager B2B (Customer Service)

    London | 20000.0000 | From CLEAN

    Asset Manager B2B (Customer Service) London/South East (Field-based) £20-22K plus car allowance Due to continued growth and expansion, we are recruiting for an Asset Manager for our linen business.... anyone interested in a career in Account Management. The primary role of the Asset Manager will be to visit our client sites and account for the linen stock held there. Whilst at the same time identifying potential areas of improvement in our customer service for that particular client. About Us CLEAN is one of the leading independent companies operating in the commercial laundry sector in the UK ... ourselves on offering a professional, quality and customer focused service to a demanding customer base. Our customers range from leading global branded businesses to independents. About You The successful...

  17. Customer Service Manager / Service Delivery Manager

    Watford | 30000.0000 | From Think Specialist Recruitment

    We have registered an exciting Service Delivery Manager/Customer Service Manager job opportunity working for an organisation located in Central Watford that are going through a period of rapid... the business continues to grow. We are looking for an ambitious manager/team leader from within a service focused environment (contact centre, operations, customer services, service delivery) who has the ability to take ownership of a growing team across the customer service and administrative functions. Candidates need to have proven management experience but importantly MUST be able to demonstrate ... up to 20% of salary as bonus across the year based on personal performance targets. Overview of the role: Leading and controlling the front line customer service and administration teamsEnsuring...

  18. New Homes Customer Service Manager

    London | 50000.0000 | From Focus Resourcing

    Our client is seeking a New Homes Customer Service Manager to join their business as soon as possible on a permanent basis. Please do not apply for this vacancy if you do not possess New Homes..., plus 25 days holiday, pension, private healthcare, death in service, and other flexible benefits. As primary contact with the customer you will provide a single point of ownership and continuity through the customer journey. The Customer Service Manager plays a pivotal role in the quest to achieve NHNC 5 star rating. Responsibilities & Duties: Ensure any customer complaints are fully investigated ... Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptanceProvide information to the Head of Customer Service / Director, and any other...

  19. After Sales and Customer Service Manager

    London | 25000.0000 | From Office Angels

    Office Angels Wimbledon are really excited to be recruiting for an After Sales - Customer Service Manager, for one of our clients based in South West London Are you looking for an exciting... challenge? Do you have previous Customer Service Management experience? Have you got a track record of exceeding expectations? If so apply today… Key responsibilities: Ensuring the booking process is completeAmending invoices to add extras or make changes to bookings at guest requestsBe a point of contactReacting and solving any guest queries or issuesMonitor customer feedback and escalate if appropriateCredit ControlEnsuring safe and secure handling of payments takenEnsuring excellent customer servicePrioritising the completion of invoices, distributing via email to guestsAdding extras to...

  20. Customer Service Manager (Swedish)

    South West London | £40000 - £60000 per annum | From Betting Appointments

    Customer Service Manager - Swedish Location: Malta Salary: Negotiable Role description To work with your team(s) to provide first class customer service and advice within a contact... centre environment. To assist the Customer Service Operations Manager in the smooth running of the department and to manage ad-hoc projects as and when required. Key accountabilities of the role are Assure a high quality of customer service at all times, given a stipulated time frame and clear KPI's Monitor and ensure that quality levels are maintained and communicated to all team members ... appropriate guidance is always offered To support administrative tasks within the team Facilitate smooth communication flow between the Head of Customer Service, Customer Service Operations Manager...