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Customer Service Manager Jobs In London

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  1. Customer Service Manager

    London | £23k - £25k pa | From Recruitment Genius Ltd

    This UK based B2C multi-channel ecommerce company, is owned by an international trade and investment group. The group has extensive experience within product development and on the strength of this... has opened branches and developed brands in America, Canada, France, Germany and Italy. They currently have a great opportunity for an experienced Customer Service Manager to join a leading ... service. Key Responsibilities: - Provide leadership and direction to the CS function ensuring the customers are supplied with industry leading solutions, timely resolutions and an ultimate goal in providing a world class customer experience. - Leading the team, by example, to deliver solutions to customers whose service may have fallen outside normal deadlines - Handling customer complaints via...

  2. Customer Service Manager

    London | £19000 - 22000 Per Annum | From Diamond Resourcing Plc

    A fantastic opportunity has arisen within a market leading production company in central London. Their portfolio of brands are global organisations and household names. Trading for over 20 years... of banter and a work hard - play hard attitude. They are now looking to recruit a Customer Service Manager to manage 5 Customer Service Executives. Ideally candidates should come from a retail background where you have worked in a targeted environment as well as managing a team. Candidates should be 100% Customer focused with a positive, polite attitude as well as working well under pressure and deadlines. Duties: - Develop and maintain policies & procedures. - Managing 5 Customer Service Executives. - Handling enquiries and complaints. - Keeping accurate records of all communication with...

  3. Customer Service Manager / Service Support Manager

    City Of London | £400 - £500 p day | From DGH Recruitment Limited

    Customer Service Manager / Service Support Manager / Service Delivery Manager A fantastic opportunity has arisen for a Customer Service Manager / Service Support Manager / Service Delivery... Manager to join our client, a global law firm. This is an interim position, initially for a 3 month period. As Customer Service Manager / Service Support Manager / Service Delivery Manager ... , where IT Support is provided ideally via 24*7 or follow-the-sun support models. Experience within the legal sector would be highly beneficial. Customer Service Manager / Service Support Manager / Service Delivery Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought...

  4. Customer Service Manager (Call Centre / Contact Centre)

    Twickenham | circa. £35,000 per annum | From Crystal Palace Physio Group

    Customer Service Manager (Call Centre / Contact Centre) Crystal Palace Physio Group is an award winning specialist Physiotherapy Service Provider. They are recognised as one of the U.K.`s leading... of customer service and administrative services based at multiple locations, working closely with managers and team leaders to develop their skills and improve their effectiveness. b) Be accountable for ... have experience of the following: Customer Service Manager, Call Centre, Clinical Administration, Health, Contact Centre, Project Manager, Service Level Agreement, SLA, Key Performance Indicator, KPI ... providers of Physiotherapy and related services. They have a team of experts who are committed to excellence in clinical standards and customer service. Position: Head of Administration Location...

  5. IT Customer Service Manager - Relationship Manager

    Croydon, Surrey | £27000 - £33000 per annum + Benefits | From Reflex Computer Recruitment.

    My client is a rapidly expanding support Services Company and is seeking a passionate IT Customer Services Manager - Customer Relationship Manager - IT Account Manager - Customer Account Manager... and environments Proven account management experience Proven 5* Customer Service Management Strong verbal and written skills If you are a Customer Services Manager - Customer Relationship Manager - IT Account Manager - Customer Account Manager - Client Account Manager - Customer Relationship Manager with a background in proving 5* customer service within an IT Support Services ... . s This job was originally posted as www.totaljobs.com/JobSeeking/IT-Customer-Service-Manager...

  6. Customer Service Manager, up to £60, 000 plus benefits, London

    Central London | Upto £60,000 per annum | From Potensis Limited

    We are currently looking to recruit a Customer Service Manager to join a leading mixed use developer based in Central London. Reporting to the Head of Customer Care, the successful applicant will... have full responsibility for ensuring that customer service issues relating to the handover of new developments are resolved in a positive manner. Duties will include conducting final inspection ... attention and ensuring that these works are completed in accordance with Company and NHBC guidelines. Candidates must have at least 3 to 5 years previous experience working as a Customer Service or ... calm and patient whilst working under pressure and have a demonstrable desire to deliver outstanding levels of customer service. This is a permanent, long term role with excellent opportunities to...

  7. Customer Services Manager - Law firm, ITIL

    London | £100k - 120k per year + Benefits | From Information Technology Services

    Customer Services Manager - Law firm, ITIL Customer Services Manager required by major city law firm to be responsible for the management of a large international 24/7 support function (3x direct... the firm will always appreciate the value of a professional in-house support service. Customer Services Manager - Law firm, ITIL ... : * The advancement of the 1st & 2nd line support service to a level befitting one of the world's most prestigious law firms * Demonstrably improving end-user satisfaction levels * Driving process improvement across the service desk, training and systems teams * Customer Engagement and programme management * Applying energy, creativity and innovation where possible to distinguish your team as...

  8. Customer Service Advisor

    Southall | £18,000 Plus Benefits | From Olleco

    Customer Service Advisor Southall, Greater London £18,000 Plus BUPA Healthcare, Pension, Life Assurance, 20 Days' Holiday (rising to 25 with service) Committed to sustainability, our... incoming calls from customers - Undertaking any other tasks as requested by the Sales Manager To be considered for this role, you must have previous telephone-based customer service experience ... client is on a mission to assist their customers with efficient processing of food waste and to effectively recycle it via conversion to energy. They are now looking for a Customer Service Advisor to join their team. This is an exciting role for a confident customer service professional to join a growing company at an exciting time in their evolution. For the right candidate, there will be...

  9. Account Manager / Customer Service Executive / BDM

    North London | £22000 - £25000 per annum | From Bluetownonline Ltd

    Job Title: Account Manager Location: Highgate Salary: £22-25K per annum The company is a state of the art technology company and a pioneer in online marketplace management software and.../JobSeeking/Account-Manager--Customer-Service-Executive--BDM_job62872851 ... brands - including GoPro, simplehuman, and TomTom. The company is looking for an individual who can support their account management and customer service efforts, to ensure their clients are kept as ... - ordering in sample products - pro-actively contacting clients to understand requests/system improvements - analysis of market data - running a company blog 30% - Customer service - responding to...

  10. Customer Service Manager - Medical Device Manufacture

    London | Commission + Mobile + Pension Plan | From Mead House

    * Selling to 3rd party distributors and procurement departments * Manage and deal with existing customers * Excellent progression and earning opportunities within group The Role: The Customer... Service Manager will be responsible for managing existing clients and taking the lead on maintaining existing relationships with high calibre customers. The Customer Service Manager will also be ... client takes pride in their innovative approach and worldwide coverage, consistently delivering a high level of service to their customers. Your Career: If you are a structured Customer Service Manager ... as well as on-going development plans. For this Customer Service Manager role, we are looking for individuals who meet the following criteria: * Proven team management skills * Ability to deal...

  11. Senior Manager Digital Customer Experience (Financial Services)

    City Of London | £75k - £85k pa + Bonus, Bens | From McGregor Boyall Associates Ltd (Fin Svs)

    SENIOR MANAGER - DIGITAL, CUSTOMER EXPERIENCE £75,000-£85000+bonus, ben BASED LONDON Our client a leading global player in the Financial Services sector is looking for a senior level,... experienced Digital Customer Experience professional. The role will sit in the Customer Experience team which is accountable for driving cutting-edge innovations and a step-change improvement in the complete set of experiences that a customer has with the organisation- before, during and after each and every interaction. Through a combination of customer led insight; expert knowledge ... deliver a significant portfolio of end-to-end customer experience projects and initiatives. This role is suited to a confident, visionary and forward thinking individual who is capable of adopting...

  12. Senior Manager Digital Customer Experience (Financial Services)

    City Of London | £75k - £85k pa + Bonus, Bens | From MCGREGOR BOYALL ASSOCIATES LIMITED

    SENIOR MANAGER - DIGITAL, CUSTOMER EXPERIENCE £75,000-£85000+bonus, ben BASED LONDON Our client a leading global player in the Financial Services sector is looking for a senior level,... experienced Digital Customer Experience professional. The role will sit in the Customer Experience team which is accountable for driving cutting-edge innovations and a step-change improvement in the complete set of experiences that a customer has with the organisation- before, during and after each and every interaction. Through a combination of customer led insight; expert knowledge ... deliver a significant portfolio of end-to-end customer experience projects and initiatives. This role is suited to a confident, visionary and forward thinking individual who is capable of adopting...

  13. Customer Service Advisor

    Twickenham | £20k - 22k per year + DOE | From Recruitx Limited

    We are advertising this position on behalf of TD Tom Davies. This position is based in London. It is essential that you can speak German for this positon and French is highly desirable. TD Tom... eyewear design to its customers. As a Customer Service Advisor your duties will include: * Provide daily support to Customers and the Brand Manager * Deal with incoming calls from customers worldwide. * Provide over the phone training and technical product support. * Monitor customer orders on a daily basis. * Process the 'Return of Goods' according to company policy. * Log all ... ideal Customer Service Advisor will hold the following skills and experiences: * English & German essential * French desirable * Proven experience within customer service, ideally B2B...

  14. Customer Services Advisor

    London | £19,000 to £19,500 | From Utility Warehouse

    Customer Services Advisor London, NW9 Salary: £19,000 to £19,500 + a performance related bonus up to 25% of salary and fantastic benefits!!! Would you like to work for one of the UK's... and energy markets and our growth is based upon 'word of mouth' recommendations. And grow we do, because we are passionate about delivering excellent customer service and this is a passion that we expect from every member of our team! We are recruiting Customer Service Advisors who share our enthusiasm for providing excellent customer service, delivered with a personal touch. Our ... and 9am to 4.30pm on Saturdays. If you think this could be you, and that you would enjoy working in a busy call centre with a passion for excellent customer service, then you could be right for us...

  15. Customer Service Manager

    City of London | £25000/annum | From Tate

    This is your chance to join an incredible start-up...a mover...a shaker...a true market disruptor' This company is experiencing unheard of growth, and is looking for an energetic, motivated... Customer Service Manager to act as the face and voice of the company, and to give each and every customer a truly wonderful experience' This role is all about PERSONALITY and DILIGENCE - about going above and beyond for the customer and to represent the brand and its values. You don't necessarily need experience as a Customer Service Manager, but sound business acumen is a must, and a good degree of intelligence and proactivity as you will be making this role your own. Your part will be: - Helping to develop the customer experience though web, phone and social media touchpoints...

  16. Customer Services Manager

    London | From £19,000 to £22,000 per annum | From Diamond Resourcing

    A fantastic opportunity has arisen within a market leading production company in central London. Their portfolio of brands are global organisations and household names. Trading for over 20 years... of banter and a work hard - play hard attitude. They are now looking to recruit a Customer Service Manager to manage 5 Customer Service Executives. Ideally candidates should come from a retail background ... . Duties: • Develop and maintain policies & procedures.  • Managing 5 Customer Service Executives. • Handling enquiries and complaints.  • Keeping accurate records of all ... - laurasjobs@diamondresourcing.com This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Manager_job62916816 ...

  17. Customer Service Advisor

    Dartford | £16575 - £19k pa | From Recruitment Genius Ltd

    An excellent opportunity is available for a full-time Customer Service Advisor to work within a busy, small and friendly Contact Centre, making inbound and outbound service calls for all the... training will be provided. Candidates must be able to demonstrate clear and effective verbal and written communication skills and a strong commitment to delivering total customer satisfaction. In addition, candidates will need to demonstrate a good level of competence using MS Word, Excel and Outlook. Working hours are Monday to Friday with one in three Saturday mornings Keywords: Customer Service, Customer Support, Contact Centre, Call Centre Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone...

  18. Customer Service Advisers

    Croydon | 18-19K PA OTE 20K | From Atlas Recruitment Ltd

    Plus competitive shift allowances Customer Service Executives We are looking for a number of customer service professionals to join a well respected global organisation on a full-time... permanent basis. Working in a corporate environment you will be handling incoming and making outgoing calls to and from customers requiring assistance. You will provide advice and information to policy holders and liaise with internal and external contacts. Other duties will involve updating the computerised management system and deal with email correspondence. Suitable candidates will have first class communication skills both written and spoken with excellent problem solving and data entry skills. A good standard of general education plus excellent customer care skills is...

  19. Customer Services Advisor

    London | £22k pa | From Recruitment Genius Ltd

    - Do people naturally warm to you & your energetic, positive nature? - Would you like to provide proven advertising solutions to an international audience? - Are you a natural problem solver &..., generating leads for the real estate they are marketing. They are looking for hotshot computer-literate customer services staff to join their growing business team in Shoreditch, London, get on ... previously. - Problem solver: You'll need to pick and choose solutions, to upsell and maximise long term retention through customer service. Next steps Preference will be given to candidates with a strong customer services track record in online services such as digital advertising / media / B2B lead generation solutions. However, applicants with experience of property will also be considered...

  20. Customer Service Manager

    London | £30000 - £35000/annum | From Office Angels

    JOB ROLE: Customer Service Manager HOURS: 9am to 6pm, Monday to Friday SALARY: £30K - £35K LOCATION: West End START DATE: ASAP DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO: *First point of... and French *Previous customer service and call centre experience *Previous management experience *Strong attention to detail *Proficient in Microsoft Office If this company and position appeals to ... contact between management and teams *Conduct performance reviews *Mentor team members *Responsible for customer satisfaction *Handle higher priority CS tickets *Liaise with external partners ... contacted For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities...