Create Email Alert

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.

Similar Jobs

  • Language Recruitment Services Ltd

    Sales Executive - Luxury Residential Market

    London

    • Ending Soon

    Sales Executive - Luxury Residential Market Attractive salary and benefit package + car allowance Permanent, fulltime Hybrid work environment London based Job ref: MS202757 Language recruitment Services Ltd ( LRS ) is recruiting an experienced Sales Executive / Sales Manager to join the sales team of an innovative international manufacturer of ene

    Job Source: Language Recruitment Services Ltd
  • Veblen International

    Customer Care Manager - Luxury Hair Care

    London

    Location: London, UK Company Overview: Step into the realm of the fastest-growing beauty company in the UK! Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide. They are driven by innovation and a passion for customer satisfaction. Position O

    Job Source: Veblen International
  • jobs24.co.uk

    LUXURY SALES MANAGER

    Tower, United Kingdom

    Luxury Sales Manager £60,000 basic salary plus OTE £120,000 Dubai Hills Head Office, Dubai Do you see yourself living and working in the UK the in the coming five years? If the answer is no, then perhaps we can help! If you are a UK resident and are looking to elevate your career to new heights, then look no further… Join us at DRE, a rapidly growi

    Job Source: jobs24.co.uk
  • Smyth & Co

    Luxury Sales Manager

    London Area, United Kingdom

    Title: Luxury Sales Manager Location: London, United Kingdom Salary: £42,000 - £45,000 per annum (plus 15% bonus based on performance and travel allowance) I am currently looking to recruit a dynamic and experienced Luxury Sales Manager to our client's prestigious team. The right candidate will have a proven track record in 5-star hotel sales,

    Job Source: Smyth & Co
  • Retail Human Resources plc

    LUXURY STORE MANAGER

    London

    This global luxury womenswear retailer is looking for a talented store manager to join their store based in St Johns Wood.As the store manager, you will act as the ambassador for the brand. You will be motivated to drive sales, build client relationships, and lead the team to deliver excellence. You will have a genuine love for fashion and be passi

    Job Source: Retail Human Resources plc
  • SMYTH & CO LUXURY CONSULTANTS LTD

    Sales Manager Luxury

    Central London

    Job Title: Luxury Sales Manager - UK South Salary: £42,000 - £48,000 per annum Location: London, United Kingdom Benefits: 15% bonus based on performance and travel allowance Smyth & Co are excited to be seeking a highly motivated and experienced Sales Manager to join our clients team, focusing on the luxury 5 star hotel segment within the UK South

    Job Source: SMYTH & CO LUXURY CONSULTANTS LTD
  • SMYTH & CO LUXURY CONSULTANTS LTD

    Luxury Sales Manager

    Central London

    Title: Luxury Sales Manager Location: London, United Kingdom Salary: £42,000 - £45,000 per annum (plus 15% bonus based on performance and travel allowance) I am currently looking to recruit a dynamic and experienced Luxury Sales Manager to our client's prestigious team. The right candidate will have a proven track record in 5-star hotel sales,

    Job Source: SMYTH & CO LUXURY CONSULTANTS LTD
  • The Advocate Group

    Partnership Manager

    Covent Garden

    • Ending Soon

    Partnership Manager London Competitive Salary + London weighting + Car Allowance + Bonus Do you want to work for a leading spirits company with a prestige portfolio? Are you a driven individual who is highly commercial but equally as passionate about building brand agenda within luxury accounts? The Advocate Group are currently representing a

    Job Source: The Advocate Group

Customer Service Team Manager (Luxury Markets)

London

Customer Service Team Manager (Luxury Markets)

£40,000 - £45,000 + Bonus scheme

London / Hybrid (2/3 days in office)

Our client, an AIM-listed global company are looking to hire an experienced, dynamic, and reliable Customer Service Team Manager that is looking to grow their experience and create a culture of excellence and integrity within their team - which currently is made up of 8-10 highly experienced Customer Service Associates.

This position could suit an experienced Customer Service Team Leader looking for a new opportunity within Management with a clear focus on delivering a world-class Customer experience, expanding contracts with new and existing clients and most importantly you’ll be passionate about people and helping them to perform to the best of their ability.

Monday to Friday 8-5, rotating late and weekend shifts (works out roughly 1 per month but can be up to 2)

Key Responsibilities

Cultivate a high performing, enabling culture that supports our people, making them reportedly happier, more collaborative, and more effective.

Contribute to, implement, and execute Service Delivery policies and procedures, for new and existing team members, to facilitate an effective and efficient Service Delivery.

Contribute to, implement, and execute Quality Assurance policies and procedures, for new and existing team members, to facilitate a quality Service Delivery.

Seek, find, and resolve roadblocks, issues, and challenges in people, product, or processes.

Contribute to recruitment.

Support a culture of continuous improvement within Service Delivery, responding to change and promoting a collaborative culture and sharing knowledge.

Plan and conduct regular and effective communications and meetings, to ensure all relevant Service Delivery stakeholders are up to date with all processes, procedures, and agreements regarding our products.

Key Measure of Success

Performance of all line reports.

Quality Assurance Score.

Net Promotor Score.

Employee Net Promotor Score

Along with relevant experience, the Service Delivery Manager is expected to be skilled within the following areas:

Collaborative Management: proficiency in collaborating with various stakeholders, including Specialist Delivery Managers and various stakeholders around the world, fostering a culture of cooperation and shared accountability.

Sound Decision-Making: ability to make decisions amidst competing demands, balancing the objectives of customer service excellence with project goals and Specialist demands.

Benefits

Offer flexible work arrangements including Hybrid work possibilities.

Remote Working Holidays - Travel and Work for up to 4 weeks per year!

Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year

One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)

Apply

Create Email Alert

Create Email Alert

Customer Service Team Manager (Luxury Markets) jobs in London

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.