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Jaded London
London Area, United Kingdom
Description From the time the Jaded customer orders, through to delivery to their home, our customer care team works to monitor customer orders and ensure seamless delivery to the customer. In the event a customer should contact our customer care team via email, live chat, or social media, the team is ready and empowered to provide flawless service
Job Source: Jaded LondonBritBox International
London Area, United Kingdom
Job Title: Vendor Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our Purpose: Investing in
Job Source: BritBox InternationalSmyth & Co
London Area, United Kingdom
Title: Luxury Sales Manager Location: London, United Kingdom Salary: £42,000 - £45,000 per annum (plus 15% bonus based on performance and travel allowance) I am currently looking to recruit a dynamic and experienced Luxury Sales Manager to our client's prestigious team. The right candidate will have a proven track record in 5-star hotel sales,
Job Source: Smyth & CoCity & County Healthcare Group
hertfordshire, england, United Kingdom
Care Manager Hertford, UK Full-time, permanent Region: South East England Bircherley Court SG14 1RL Salary Up To £28,860 per annum Driving Licence and own vehicle required What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Manager at Care By Us every d
Job Source: City & County Healthcare GroupArtisan People Group
London Area, United Kingdom
A luxury French beauty brand is looking for a dynamic Skincare Counter Manager to be based in London. As Manager, you will actively drive and increase business, encouraging all Beauty Therapists to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. An overview of
Job Source: Artisan People GroupVoo Veterinary Group
London
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Job Source: Voo Veterinary GroupBee Recruitment
London Area, United Kingdom
Hotel Manager – New Luxury Lifestyle Hotel Group –100k + 20% Bonus This new hotel group blends the best of luxury accommodation and suburb service. Set in the heart of London, we are looking for a Hotel Manager who is obsessed with guest experience. The Company – Disruptive, Stylish and very Well-Funded - Lifestyle Group This beautiful concept has
Job Source: Bee RecruitmentTen Lifestyle Group
greater london, england, United Kingdom
Overview At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique tech
Job Source: Ten Lifestyle GroupLondon
Location: London, UK
Company Overview: Step into the realm of the fastest-growing beauty company in the UK! Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide. They are driven by innovation and a passion for customer satisfaction.
Position Overview: Are you a savvy, people-oriented individual with a knack for customer care? We're on the lookout for a Customer Care Manager to lead the team in setting the standard for exceptional service. At the heart of the brand, Customer Care team embodies the brands commitment to swiftly resolving issues and leaving customers delighted.
Core Responsibilities:
Lead, motivate, and inspire the customer care team to deliver top-notch service, providing ongoing training and support in a collaborative environment.
Roll up your sleeves and dive into customer queries across various platforms, offering support and guidance to the team as needed.
Oversee the resolution of customer inquiries, concerns, and escalations, ensuring prompt and effective responses across all channels.
Analyze customer feedback to proactively address questions and concerns, collaborating with other departments to implement preventive measures.
Continuously assess and enhance customer care processes, sharing key performance indicators (KPIs) to drive efficiency and effectiveness.
Collaborate cross-functionally to ensure a seamless customer experience, providing insights to improve products and services.
Play a pivotal role in nurturing our online community, leveraging customer testimonials and reviews to build social proof.
Qualifications/Skills:
Proven experience in customer service roles.
Excellent communication and interpersonal skills to collaborate effectively with teams and partners.
Detail-oriented with exceptional organizational skills to manage multiple projects and priorities.
Thrives in a fast-paced environment.
Hybrid working from a central London office 1-2 days in the office.
Ready to take the next step in your customer care career? Apply now to join our dynamic team and be part of our exciting journey!
Customer Care Manager - Luxury Hair Care jobs in London
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