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Job Source: Ashdown GroupAshdown Group
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Job Source: Marble Talent Group LtdLondon, England, United Kingdom
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Job Title: E-Commerce Customer Service Manager
Location: Islington
Job Description: As the E-Commerce Customer Service Manager, you will play a pivotal role in delivering exceptional customer service and driving growth in the e-commerce department.
Responsibilities:
Provide exceptional customer service through email, live chat, and other communication channels, promptly addressing inquiries, resolving issues, and providing product information.
Manage and assist in the fulfilment of customer orders, collaborating with other teams to ensure seamless order processing and resolution of any issues.
Offer product recommendations, sizing advice, and styling tips to enhance the shopping experience for customers.
Address and resolve customer complaints or concerns, escalating issues when necessary.
Stay updated on product knowledge, promotions, and policies to provide accurate information to customers.
Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
Assist with product uploads and online visual merchandising to optimize product visibility and sales.
Participate in discussions for website updates and improvements with the Head of E-Commerce.
Requirements:
Proven experience in a customer service role, preferably in the e-commerce fashion industry.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism.
Detail-oriented and organized, capable of managing multiple tasks simultaneously.
Passion for fashion and staying updated with the latest trends and industry developments.
Proficiency in using customer service software, Magento 2, and Microsoft Office Suite.
Enthusiastic understanding of omni-channel operations – cross departmental – online and offline.
E-Commerce Customer Service Manager jobs in London, England, United Kingdom
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