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S4 Personnel Ltd
Slough
Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 - 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be supportin
Job Source: S4 Personnel LtdS4 Personnel
slough, england, United Kingdom
Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 – 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be s
Job Source: S4 PersonnelPage Personnel Secretarial & Business Support
London
We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction. Client Details Our client is a leading player in the recruitment consultancy industry, with an established presence in Lo
Job Source: Page Personnel Secretarial & Business SupportMarble Talent Group Ltd
Hoddesdon
Customer Service Manager Location: Hoddesdon, Hertfordshire Working Hours: 9:00 – 17:00 – Monday to Friday Salary: £32,000 The Role: Customer service is at the heart of what we do and therefore we are looking for an individual who can demonstrate a very high standard of customer centricity. Being empathetic is key, especially when customers ar
Job Source: Marble Talent Group LtdOffice Angels
West End
Job Title: Customer Service Manager Location: West End, London Contract Type: Permanent Salary: £30,000 - £35,000 per year Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London. If you are passionate about delivering exceptional customer experiences and p
Job Source: Office AngelsOffice Angels
London
Job Title: Customer Service Manager Location: West End, London Contract Type: Permanent Salary: £30,000 - £35,000 per year Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London. If you are passionate about delivering exceptional customer experiences and p
Job Source: Office AngelsNationwide Platforms
West Thurrock
We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven
Job Source: Nationwide PlatformsGreen Barks Search
London, England, United Kingdom
Are you a dynamic, results-oriented individual with a passion for client service excellence? Join our clients team who are a Family Independent Insurance Broker as a Client Services Manager in the vibrant heart of London! In essence we are searching for an Account Hander who wishes to prgress to being an Office Manager. Who will be highly organ
Job Source: Green Barks SearchLondon Area, United Kingdom
About Us
At Luca Faloni, we embody the essence of Italian luxury, offering meticulously crafted essentials that epitomise sophistication and timeless elegance. We are dedicated to providing our customers with not just products, but extraordinary experiences that reflect the heart of Italian craftsmanship.
Job Overview
We are excited to welcome a dynamic and strategic Customer Service Manager to our team. In this pivotal role, you will spearhead the development and implementation of our customer relationship management strategies. Collaborating closely with cross-functional teams, you will be instrumental in driving customer engagement, loyalty, and retention. Your expertise will directly contribute to elevating our brand's reputation and fostering lasting relationships with our valued customers.
Key Responsibilities
Lead and mentor the CS team, providing guidance and fostering a culture of excellence.
Develop and execute comprehensive CRM strategies that align with our brand values and business objectives.
Utilise customer data to segment audiences, personalise interactions, and contribute to the creation of targeted marketing campaigns.
Collaborate cross-functionally with marketing, sales, and other business functions to ensure seamless execution of CRM initiatives.
Analyse customer behaviors and trends to identify opportunities for enhancing customer experiences.
Oversee the management of customer databases, ensuring data accuracy and compliance with regulations.
Measure and report on the effectiveness of CRM campaigns, providing actionable insights for continuous improvement.
Drive innovation by staying informed about industry trends and emerging CRM technologies.
Qualifications
Bachelor's degree in Marketing, Business, or related field. Master's degree is a plus.
Proven experience in CRM, preferably within the luxury or fashion industry.
Proficiency in CRM software and tools.
Strong analytical skills with the ability to interpret complex data sets.
Exceptional leadership skills and the ability to motivate and inspire a team.
Excellent communication and collaboration abilities.
Strategic thinker with a creative approach to problem-solving.
Passion for luxury products and a deep appreciation for Italian craftsmanship.
Benefits
Competitive salary and performance-based bonuses.
Employee discounts on Luca Faloni products.
Professional growth and development opportunities.
If you are a results-oriented professional with a passion for luxury products and a track record of strategic leadership, we invite you to join us at Luca Faloni. Make a significant impact on our brand's journey by shaping exceptional customer experiences through innovative CRM strategies!
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the Luca Faloni team.
Customer Service Manager jobs in London Area, United Kingdom
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