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CCR Recruitment Group
St. Albans
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupCCR Recruitment Group
Watford
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupGuidant Global
redhill, england, United Kingdom
Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet i
Job Source: Guidant GlobalNuffield Health
epsom, england, United Kingdom
Contact Centre Coordinator Hybrid • Epsom Support Centre | Service Centre | Permanent | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – w
Job Source: Nuffield HealthWTW
Redhill
Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and web c
Job Source: WTWJ&C Associates Ltd
united kingdom
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Contact Center Solution Architect Duration: 6 weeks Location: Remote Job Description: : As a Contact Center Solution Architect, you will be responsible for designing and implementi
Job Source: J&C Associates Ltdhubbado
united kingdom
Contact Center Solution Architect. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our orga
Job Source: hubbadoHCLTech
Romford, England, United Kingdom
Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achi
Job Source: HCLTechgreater london, england, United Kingdom
My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communication and support approach.
As part of this, you’ll work as an expert to support the delivery and implementation of high standard learning, and oversee the planning, design, build and delivery of all content.
This is a newly created role in a high growth business. A great opportunity!
The following skills/experience is essential:
Strong L&D background.
Good working knowledge of Customer Service Contact Centre.
Good knowledge of e-learning platforms and practices.
Excellent communication skills.
The following is desirable:
Degree educated.
Experience of working with CRMs (such as Salesforce).
Salary: Excellent + bonus + good package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements please apply immediately.
L&D Manager - Customer Service Contact Center jobs in greater london, england, United Kingdom
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