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Guidant Global
redhill, england, United Kingdom
Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet i
Job Source: Guidant GlobalHCLTech
Romford, England, United Kingdom
Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achi
Job Source: HCLTechHCLTech
Romford
Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and r
Job Source: HCLTechINFUSED SOLUTIONS LIMITED
London
Solutions Architect As a Solution Architect, you'll play a crucial role in the tech governance team, serving as the technical design authority for all development initiatives. Your primary goal will be to ensure integration patterns and best practices are aligned across the company. Additionally, you'll serve as the subject matter expert for the p
Job Source: INFUSED SOLUTIONS LIMITEDCDW
London
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and serv
Job Source: CDWClearCourse
London
Company description: ClearCourse Job description: Are you eager to join a vibrant, fast-paced, and mentally stimulating environment? At ClearCourse, you will have the opportunity to further your skills and career as a Power Platform Solution Architect. Join our passionate team and work alongside talented professionals who will support your develop
Job Source: ClearCourseOliver Bernard
London Area, United Kingdom
Solutions Architect - CONTRACT We are looking for a Solutions Architect / Solution Architect to join an Commodities Trading organisation in Central London. The successful Solutions Architect should ideally have either Commodity Trading experience or Financial Services exposure. This isn't essential just a massive benefit to have that business dom
Job Source: Oliver BernardHanson Lee
London
Job Description We're partnered with one of the largest and most well respected London Market Syndicates, recruiting for a Solution Architect. As Solution Architect, you will be responsible for the design and governance of solution delivery for Insurance (London Market) and Reinsurance business functions. You will provide technical and architectu
Job Source: Hanson Leeunited kingdom
Contact Center Solution Architect.
This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.
As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience.
Responsibilities:
Collaborate with stakeholders to gather and analyze business requirements for contact center solutions.
Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices.
Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics.
Technology Evaluation and Selection:
Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards.
Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions.
Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services.
Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes.
Performance Optimization and Scalability:
Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning.
Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions.
Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2.
Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy.
Document solution architecture, design decisions, configurations, and technical specifications.
Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies.
Skills and qualifications:
Bachelor’s or master’s degree in computer science, Information Technology, or related field.
10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies.
In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM).
Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions.
Proficiency in system integration techniques, APIs, web services, and middleware technologies.
Excellent communication, collaboration, and stakeholder management skills.
Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.
Preferred Qualifications:
Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
Experience with Agile or DevOps methodologies for software development and deployment.
Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement.
Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements
Contact Center Solution Architect jobs in united kingdom
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