ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
HCLTech
Romford
Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and r
Job Source: HCLTechhubbado
united kingdom
Contact Center Solution Architect. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our orga
Job Source: hubbadoBelmont Recruitment
Royal Docks
Belmont Recruitment are recruiting for a Contact Centre Improvement Lead to work with Newham Council on a 3 to 6 month contract with the view to extend. Overall Purpose of Job To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements. The ar
Job Source: Belmont RecruitmentVenn Group
London
Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead. Daily rate: £400 umbrella IR35 Status: Inside Working to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Work
Job Source: Venn GroupSpencer Clarke Group
London
My client in Central London is looking to appoint a talented Contact Centre Improvement Lead on a Contract basis. The role will play a key role in supporting the current improvement programme, including embedding and training a new IT system. This is a very can-do role. About the role: Based in Central London (Hybrid): Act as an operational
Job Source: Spencer Clarke GroupSpencer Clarke Group
London
My client in Central London is looking to appoint a talented Contact Centre Improvement Lead on a Contract basis. The role will play a key role in supporting the current improvement programme, including embedding and training a new IT system. This is a very can-do role. About the role: Based in Central London (Hybrid): Act as an operational lea
Job Source: Spencer Clarke GroupC&M Travel Recruitment
London
Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000. Travel Team Leader responsibilities: Lead, coach and develop team members with on-boarding
Job Source: C&M Travel RecruitmentMERJE Ltd
Chelmsford
Contact Centre Team Manager Shift work £31,200 My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre. As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities. Role Profile Th
Job Source: MERJE LtdRomford, England, United Kingdom
Key tasks and responsibilities
Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.
In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs
Manage and resource plan to achieve SLAs and agreed team targets
Motivate, encourage, inspire and lead from the front
Provide constructive feedback to team members, identify training needs and oversee training and development plans utilizing outputs of direct call listening and other sources such as IQA, breaches, incidents and complaints root cause analysis.
Display excellent communication skills both verbal and written
Facilitating team meetings,workshops and walkthroughs with colleagues and management
Have proven analytical and investigative skills, together with a problem solving proactive approach to regulatory, process and procedural changes
Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines.
Demonstrate flexibility to adapt to changing practices and work priorities
See the wider picture and continually maintain a holistic approach to complaint handling
Ensure all policy fraud control points are adhered to prevent the fraudulent transactions against policies
Ensure that data security precautions are maintained to prevent the possibility of Identity Theft by conducting regular sweeps of desks, locked cupboards, waste bins and locked PCs.
Experience:
1-3 Years in Life and Pensions
1-3 Recent Contact Centre Experience
Contact Center Team Lead jobs in Romford, England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.