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CCR Recruitment Group
Watford
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupCCR Recruitment Group
Welwyn Garden City
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupCCR Recruitment Group
Luton
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupCCR Recruitment Group
Hemel Hempstead
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupTheICEway
Welwyn Garden City
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis. This is an excellent opportunity to progress yo
Job Source: TheICEwayTheICEway
Welwyn Garden City
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis. This is an excellent opportunity to progress
Job Source: TheICEwayAdecco
London
Job Title: Contact Centre Team Leader Location: Ealing Hourly Rate: £26.89 Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time Responsibilities: Our client, a customer service-focused organisation, is seeking a Contact Centre Team Leader to join their team. This role will involve leading a front-facing customer service tea
Job Source: AdeccoEden Brown Synergy
Enfield Town
We are working with Enfield Council to recruit a Deputy Contact Centre Manager Edmonton Contact Centre is a purpose built site, located close to Edmonton Green train and bus stations. As Enfield's dedicated Supervised Contact team they provide a professional, effective, safe and caring environment for Babies and Children aged 0 - 16 years, while
Job Source: Eden Brown SynergySt. Albans
Customer Service Manager (Contact Centre)
£37,500 - £40,000
St Albans
The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment.
Main responsibilities:
Allocate cases to Customer Service team daily and ensure SLAs are met.
Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc.
Facilitate ongoing training and development of staff to deliver a high standard of customer care.
Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular.
Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose.
Support the customer service team to ensure quality and productivity targets are met.
Resolve all customer service complaint escalations (consumers and retailers).
Lead with professionalism during periods of change, displaying motivating and encouraging behaviours.
Utilise social media, telephony, and online systems with exemplary attention to detail.
Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team.
Maintain the CRM system, ensuring that it’s kept up to date.
About you:
Minimum 5 years Management experience within a similar role
Self-Motivated and ability to work well under pressure.
Be able to work on your own initiative.
Excellent verbal and written communication skills
Positive expectations of success and delivery
Experience leading a team to targeted KPIs.
Empathetic, Decisive, Approachable and Adaptable
Benefits:
22 days holiday plus bank holidays, increasing with length of service.
Company pension
Life insurance (x4 base salary)
Private medical insurance
Company events
Free parking
Supplemental pay types:
Bonus scheme (discretionary)
Company sick pay (discretionary)
Customer Service Manager (Contact Centre) jobs in St. Albans
ⓘ There was an unexpected error processing your request.
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