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Customer Service & Operations Manager

London

This exciting new role is overseeing a medium sized Customer Services team based in West London. It involves Operational and logistical aspects and will also involve some transformation projects.

Client Details

The client is a medium sized FMCG business based in West London.

Description

The key responsibilities will include but not be limited to-

Overseeing the day to day running of the medium sized CS team

Setting KPI's and targets

Creating a positive and inspired working environment

Liaising with other departments and working collaboratively- especially with Sales

Resolving issues and partaking in process improvement projects

Working to SLA's and improving these

Working closely with international operations and logistics

Overseeing the logistical coordination aspect of the business

Working on projects and CRM system changes

Profile

Key skills that are sought are-

Similar experience in a previous role, Customer service team management of a small to medium sized team

Knowledge of process improvement and working on projects

An understanding of logistics

A positive and can do attitude

Excellent communication skills

A collaborative and thoughtful way of working

Solid knowledge of CRM systems and use within this environment

Be resolution orientated

Be resourceful and forthcoming

Job Offer

A permanent role, competitive salary and challenging, interesting role.

Apply

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Customer Service & Operations Manager jobs in London

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