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Hays Specialist Recruitment Limited
Birmingham
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent kn
Job Source: Hays Specialist Recruitment LimitedHays Specialist Recruitment Limited
Birmingham
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.You must have skills in the following:· Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second
Job Source: Hays Specialist Recruitment LimitedIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedProactive Appointments
Solihull
Service Desk Analyst ***PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL*** Hybrid We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working
Job Source: Proactive AppointmentsHexaware Technologies
birmingham, england, United Kingdom
Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication
Job Source: Hexaware TechnologiesTouchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent Limited1TECH STAFFING LIMITED
Birmingham
Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team
Job Source: 1TECH STAFFING LIMITED1 Tech Staffing Ltd
Birmingham
Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk tea
Job Source: 1 Tech Staffing LtdWalsall
About the opportunity Poundland & Dealz is one of the UK's largest discount retailers, with around 850 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value everyday' for our customers.
Our business's heart is 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard withpassion going that extra mile to succeed. We work at pace, and we are highly resilient - #proudland.
As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support.
Your primary responsibilities will include promptly responding to incoming calls, performing initial triage on incidents, and actively contributing to the enhancement of our customer-facing knowledgebase.
This role requires communication skills, technical proficiency, and a proactive approach to problem-solving.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What you'll be doing... Incident Management:
Receive and respond to incoming calls, emails, and tickets from end-users regarding IT issues and service requests.
Customer Support:
Provide courteous, professional, and efficient support to end-users, ensuring high levels of customer satisfaction.
Knowledgebase Management:
Regularly review and update the customer-facing knowledgebase with relevant troubleshooting guides, FAQs, and resolutions to common issues.
Continuous Improvement:
Proactively identify recurring issues and trends, and propose solutions to prevent future
What you'll need... Experience with ticketing systems, knowledgebase tools, and remote support tools.
Proven experience in a customer support role, preferably in an IT service desk environment.
Bachelor's degree in Information/IT/Computer Science
Technology, Computer Science, or related field (preferred but not desired)
Written and verbal communication skills.
Team player and but can also work independently.
You work well under pressure to respond quickly to any production issues and find meaningful workarounds until a release can be made.
You have troubleshooting, and diagnostic skills
Customer facing and service skills
Effective problem solving skills
A can do and tenacious attitude
What we can offer... Competitive salary
Potential to earn bonus
Free on-site car park
Onsite coffee lounge
Discount Card – 10% discount on most purchases in-store
Family Friendly Benefits
Loyal Service Awards
My Staff Shop – exclusive discount portal
Apprenticeships & Career Development
Life Assurance Cover
Health & Wellbeing – employee assistance programme to support you
Holiday Allowance – increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually)
Pension
Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About us... Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.
It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.
They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...
By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
Tier 1 - IT Service Desk Analyst jobs in Walsall
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