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Adria Solutions
Coventry
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria SolutionsL&G Recruitment
birmingham, england, United Kingdom
Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues
Job Source: L&G RecruitmentHays Specialist Recruitment Limited
Birmingham
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent kn
Job Source: Hays Specialist Recruitment LimitedKlickstarters
Wolverhampton, England, United Kingdom
Junior IT Engineer WE ARE A LEADING IT SUPPORT BUSINESS LOOKING FOR A JUNIOR IT ENGINEER TO JOIN OUR EXCITING TEAM Apprentice/Entry level Based Wolverhampton Knowledge of Microsoft 365 systems, Networking troubleshooting and installation skills. Salary £24,000 - £28,000 depending on experience A driving license is essential for this role To apply
Job Source: KlickstartersAdria Solutions Ltd
United Kingdom
Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting ou
Job Source: Adria Solutions LtdJumar Solutions
Birmingham
IT Service Desk Analyst £200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following
Job Source: Jumar SolutionsKlickstarters
Wolverhampton
Job DescriptionJunior IT EngineerWE ARE A LEADING IT SUPPORT BUSINESS LOOKING FOR A JUNIOR IT ENGINEER TO JOIN OUR EXCITING TEAMApprentice/Entry level Based WolverhamptonKnowledge of Microsoft 365 systems, Networking troubleshooting and installation skills. Salary £24,000 - £28,000 depending on experience A driving license is essential for this rol
Job Source: KlickstartersThe Works Stores PLC
Birmingham
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families to
Job Source: The Works Stores PLCBirmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
Your responsibilities will include:
Providing 1st Line Support by promptly logging incidents into the service desk system.
Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team.
Ensuring smooth escalation processes, maintaining top-notch feedback and service quality.
Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence.
Deploying and maintaining software and hardware, including patches and hotfixes.
Troubleshooting and managing MFD printers/scanners.
Updating documentation areas such as Asset Register and Wiki knowledge base.
Managing active directory/exchange user accounts and file security permissions.
Assisting with backup management and data retrieval, both onsite and in the cloud.
Overseeing phone and networking systems.
Providing administrative support for back office and bespoke systems.
Maintaining a high standard of customer service and adherence to Service Level Agreements.
Contributing to occasional implementation projects for new software and hardware technologies.
Offering out-of-hours cover and performing remote maintenance on a rotational basis.
As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams.
To excel in this role, you should possess:
Strong familiarity with ITIL practices and Service Level Agreements.
Proficiency in IT Service Management and front-line technical IT support.
Expertise in prioritizing and managing daily workload autonomously.
Competence with Windows environments, Microsoft Office suites, and Active Directory administration.
Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls.
Experience with VMware virtualization and Microsoft Azure cloud infrastructure.
Familiarity with HP MSA SAN, server, and networking hardware.
Ability to create and maintain technical documentation.
Proficiency in setting up and supporting mobile devices and managing printers/scanners.
Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications.
Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications.
To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you.
Please apply with an up-to-date CV to be considered.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst jobs in Birmingham
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