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Hays Specialist Recruitment Limited
Birmingham
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.You must have skills in the following:· Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second
Job Source: Hays Specialist Recruitment LimitedBlues Point Inc.
Coalville, England, United Kingdom
IT Service Desk Analyst Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT. The Service Desk Analyst is the ‘face’ of the IT t
Job Source: Blues Point Inc.Hays Specialist Recruitment Limited
Birmingham
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent kn
Job Source: Hays Specialist Recruitment LimitedAdria Solutions Ltd
Warwick
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria Solutions LtdBlues Point Ltd
Ibstock
Our client is looking for an IT service desk analyst to join their team in Ibstock, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT. The Service Desk Analyst is the 'face’ of the IT team, and the first point of contact that
Job Source: Blues Point LtdIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedAdria Solutions Ltd
Warwick
Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting ou
Job Source: Adria Solutions LtdHexaware Technologies
birmingham, england, United Kingdom
Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication
Job Source: Hexaware TechnologiesUnited Kingdom
Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand.
Working Hours: Monday to Thursday, 14:00 - 01:00
The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service.
Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles.
Troubleshoot and resolve software and hardware issues within SLAs.
Create and maintain knowledge articles to aid in issue resolution.
Complete service requests such as software installations and hardware setups.
Escalate complex issues to the relevant teams and coordinate external technical support when necessary.
Qualifications & Experience: Previous experience in an IT support role.
Familiarity with the client's hardware and software tools.
ITIL Foundation certification.
CompTIA A+ or equivalent certification.
Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded.
Interested? Please Click Apply Now! Service Desk Analyst
Service Desk Analyst jobs in United Kingdom
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