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DGH Recruitment
Stratford, England, United Kingdom
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible aft
Job Source: DGH RecruitmentPoundland
Walsall
About the opportunity Poundland & Dealz is one of the UK's largest discount retailers, with around 850 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value everyday' for our customers. Our business's heart is 18,000 colleagues in our stores, distribution centres, and customer support
Job Source: PoundlandHexaware Technologies
birmingham, england, United Kingdom
Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication
Job Source: Hexaware TechnologiesZenzero
coventry, england, United Kingdom
Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensu
Job Source: ZenzeroPoundland
Walsall
About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team and across business functions you will assist in managing the end-to-end s
Job Source: PoundlandMorgan Hunt
west midlands, england, United Kingdom
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be
Job Source: Morgan HuntBristan Group Ltd
Tamworth, England, United Kingdom
Desk Based Sales Team Leader Position: Full time, Permanent, Hybrid Salary: Competitive Are you ready to lead a team towards excellence in customer service and sales growth? We are seeking a passionate and results-driven Specification Support Team Leader to join our Specification Sales department at Bristan Group. Role: As the Specification Team
Job Source: Bristan Group LtdDeutsche Bank
Birmingham
AMS is the world's leading provider of Talent Acquisition and Management Services. Our Contingent Workforce Solutions (CWS) service, partner with Deutsche Bank to support contingent recruitment processes. Job description - the role On behalf of Deutsche Bank, we are looking for a Business Data Analyst/Data Analyst for a 6 months contract with pos
Job Source: Deutsche BankSolihull
Service Desk Analyst
***PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL***
Hybrid
We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects. As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate.
Role Responsibilities:
• Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA’s
• Logging Calls and actions to agreed standards
• Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required..
• Adherence to change control procedures.
• Liaising with 3rd parties.
• Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal.
• Ensuring sufficient cover for the service desk during supported hours
• Involvement in projects / requests.
• Remote support visits to STBG sites
• Monitoring infrastructure status and performance.
• Documentation of IT Systems, processes and procedures
• Keeping up to date with current technologies
Skills required:
• IT Support experience or equivalent
• Experience and a minimum foundation knowledge of –
• MS Windows & 365 Suite
• Windows Server 2016/2019/2022
• Windows 10 & 11
• Networking to include TCP/IP, routing, DNS, DHCP etc
• Apple iOS devices
• Sound knowledge of computer hardware
Service Desk Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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Service Desk Analyst jobs in Solihull
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