ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Touchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedHays Specialist Recruitment Limited
Birmingham
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent kn
Job Source: Hays Specialist Recruitment LimitedHays Specialist Recruitment Limited
Birmingham
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.You must have skills in the following:· Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second
Job Source: Hays Specialist Recruitment LimitedRed Snapper Recruitment Limited
Birmingham
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Public Safety are currently recruiting on behalf of a West Midlands Police for a
Job Source: Red Snapper Recruitment LimitedRed Snapper Group
Birmingham
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Public Safety are currently recruiting on behalf of a West Midlands Police for a S
Job Source: Red Snapper GroupPoundland
Walsall
About the opportunity Poundland & Dealz is one of the UK's largest discount retailers, with around 850 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value everyday' for our customers. Our business's heart is 18,000 colleagues in our stores, distribution centres, and customer support
Job Source: PoundlandHexaware Technologies
birmingham, england, United Kingdom
Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important. Skills Required: Excellent Communication
Job Source: Hexaware TechnologiesWalsall
About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers.
Working alongside our Service Delivery Managers, the wider IT team and across business functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement.
You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is operating at the highest standard possible. You will be comfortable analysing performance and financial data and communicating the insight you find to help inform the IT strategy.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What you'll be doing... Contribute to the evolution of the Poundland IT strategy by sharing ideas, piloting new solutions, improving processes and educating colleagues from across the organisation.
Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships.
Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working.
Monitor and analyse suppliers’ performance, ensuring SLAs are met and documented, and assist with contract renegotiations.
What you'll need... ITIL V3/V4 Qualification (advantageous).
Previous experience in a customer facing role or IT Service Delivery environment.
Excellent Service Management knowledge to be able to manage and challenge IT suppliers.
Aware of ITIL practices
Experience of SLA and PO process.
Experience of working in fast paced, unstructured and ambiguous environments.
Experience of working with a wide range of stakeholders from different business functions.
Experience of managing IT systems.
Experience of analysing data and producing reports.
What we can offer... Competitive salary
Potential to earn bonus
Free on-site car park
Onsite coffee lounge
Discount Card – 10% discount on most purchases in-store
Family Friendly Benefits
Loyal Service Awards
My Staff Shop – exclusive discount portal
Apprenticeships & Career Development
Life Assurance Cover
Health & Wellbeing – employee assistance programme to support you
Holiday Allowance – increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually)
Pension
Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About us... Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.
It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.
They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...
By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
IT Service Delivery Analyst jobs in Walsall
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.