Senior Information Technology Support Analyst
England, United Kingdom
24/7 Service Desk Analyst | UK Remote | £36,000
This is an exciting role to join a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients. This role provides excellent exposure to a wide range of technologies and the opportunity to further develop your skills.
You will be responsible for providing a combination of 1st and 2nd line support to customers on a shift rotation (including night shifts.)
Please note – This is a fully remote role where you will be expected to work a ‘4-on, 4-off’ shift rota of days followed by night shifts (8am-8pm, 8pm-8am).
The Role:
Engage with customers via multiple channels (including phone, email, chat and service portal), providing efficient and effective customer service to our customer’s end users and other key stakeholders
Act as the first point of contact for technical service requests and incidents
Provide 1st and 2nd line diagnosis and resolution or fulfilment of incidents and requests
The Candidate:
Previous experience of providing IT support at 1st and 2nd line level
Experience of managing a ticket queue, ensuring SLA’s are met in all instances
Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) is desirable
Knowledge of MS Azure services and offerings is desirable
The Package:
Basic salary: up to £30,000
Benefits include:
Remote working
20% shift allowance on top of base salary
Tailored training program
Health Cover
Please note you must be willing to work a shift pattern including night shifts.
Interested?
If you think you're right for this 24/7 Service Desk role then click the 'Apply Now' button and send us your CV.