Information Technology Support Analyst
London Area, United Kingdom
Core purpose of the role:
An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer.
We are a leading specialist currency and asset manager with circa $99 billion in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have UK based offices, in London and Berkshire, as well as Europe and the United States of America. The relevant team is based in the London office, which is where you will be based.
Responsibilities:
Day to Day IT Issues
Investigate and Troubleshoot Issues
Desktop Operating System Deployment and Customization
Configuration and Maintenance of Mobile Devices
Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra
Liaison with 3rd Party Vendors
Meeting Room Setups and Management
Desk Moves
Working Out of Hours as Required
Documentation of Procedures and Systems
Assist with anything else as and when necessary
Incident Ownership and Escalation
Report All Major issues to Head of Technology
Skills:
Essential
Markets: 2 years minimum
Working within Small teams
Cloud and On-Premise Technologies (examples will be asked for)
Environment: 5 days in the office
Technical
Windows Desktop: Windows 10/11
Windows Server: Server 2016+
Microsoft Entra
Microsoft Intune
Microsoft Office: 2016, 365
VMWare Horizon: 7.x, 8.x
Active Directory
Ability to Prioritise
Strong Communicator
Below would be great to have but not essential.
Cloud: Azure
Database: MS SQL Server, Oracle
Desktop: Defender, Teams
Tools: Auvik
Networking: Arista, Brocade, Checkpoint, Cisco
Management Tools: Jira & Confluence
Scripting: Powershell
Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare
Storage: Pure
Strong benefits package is also included with this role - please inquire to find out more information.