Service Desk Engineer
Bridgend
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off)
Your new role:
Respond to manage the support contacts and tickets as defined within Service Level Agreements.
Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
Performs general preventative maintenance tasks on computers, laptops and Network platforms.
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).
What you’ll need to succeed:
Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
Experience in using ITIL based ticketing system (ITIL foundation preferred).
Will require SC clearance in this role, so having this now would be desirable.
What we offer:
Involved in varied projects that make a positive impact on critical services on a local and national level
Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Dedicated Learning and Development team and access to a range of training, courses and certification support
Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!