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Marston Holdings
Neath Port Talbot, Wales, United Kingdom
Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so… We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hou
Job Source: Marston HoldingsMarston Holdings
neath port talbot
Job Description Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so… We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on th
Job Source: Marston HoldingsMarston Holdings Ltd
Neath
Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to
Job Source: Marston Holdings LtdExponential-e
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Bridgend
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Job Source: FlotekFlotek
Bridgend
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms te
Job Source: FlotekYolk Recruitment Ltd
Bridgend
Yolk are currently recruiting for a Finance Analyst to join a dynamic client on a temporary basis. This is an exciting opportunity for a proactive and detail-oriented individual to make a significant impact within a fast-paced environment. Key Responsibilities: Collaborate effectively with cross-functional teams within the organisation. Manage bala
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Job Source: SandersonNeath
Service Desk Analyst
Are you looking for a role with flexible hours?
Are you looking for a role that can work around your lifestyle?
If so…
We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend.
20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.
Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.
The position and key responsibilities:
The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language.
For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.
Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.
Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.
Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.
Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.
Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required.
What's in it for you:
Hybrid working with weekly visits to our Neath office.
Hours: 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
Salary: £25,500 pro rata
Healthcare cash plan
Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
25 days holiday pro rata
Cycle to work scheme
Enhanced Maternity and Paternity Package NB this is subject to eligibility
If this sounds like the job for you, please apply....
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Service Desk Analyst jobs in Neath
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