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Matchtech
Weston-super-Mare
We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furth
Job Source: MatchtechMatchtech
Weston-Super-Mare
We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthe
Job Source: MatchtechCircle Recruitment
Cardiff
IT Service Desk Analyst | 1st Line | Cardiff | Up to £27,000 Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in central Cardiff. You must be able to commute to the Cardiff office as it will be office based. In this role you will be the first line of suppo
Job Source: Circle RecruitmentVentula Consulting
Portbury, England, United Kingdom
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to
Job Source: Ventula ConsultingArtis Recruitment
Cardiff
IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT
Job Source: Artis RecruitmentExponential-e
Bridgend
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: Resp
Job Source: Exponential-eCircle Recruitment
Cardiff
IT Service Desk Manager / ITIL / Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established service desk team that offers hybrid working, so 3 d
Job Source: Circle RecruitmentShared Services Connected Ltd
Newport
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve
Job Source: Shared Services Connected LtdCardiff
Service Desk Support Analyst - 5 days on site
We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves.
JOB PURPOSE:
To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.
Responsibilities:
Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers.
Working in a front of house position offering in person customer and technical services.
Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
Proactively manage communication for all Incident/Request statuses through to resolution.
Provide user support and coaching for end-users utilising the client's systems.
Maintaining a rapport with customers by understanding their role within the organisation.
Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment.
Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards.
Experience
Experience working within an IT service desk / IT Support environment.
A customer services background.
Experience supporting Microsoft operating systems, Active Directory and Exchange.
Knowledge of Remote Desktop Services technologies.
Network troubleshooting experience.
Knowledge of DHCP, DNS, VPN.
Experience using ITSM packages
Knowledge of smartphone & mobile device support.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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Service Desk Support Analyst jobs in Cardiff
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