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Proactive Appointments
Cardiff
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person
Job Source: Proactive AppointmentsNeighbourly
City of Bristol, England, United Kingdom
Job title: IT Support Technician Contract hours: 37.5 hours/ week, Mon-Fri between the hours of 8 am and 6 pm Location: Bristol Line Manager: Operations and Optimisation Lead Job Description Neighbourly is a multi-award-winning community investment platform that helps companies make a positive measurable impact in their communities. We ar
Job Source: NeighbourlyNeighbourly
City of Bristol
Job Description Job title: IT Support Technician Contract hours: \t37.5 hours/ week, Mon-Fri between the hours of 8 am and 6 pm Location: Bristol Line Manager: \tOperations and Optimisation Lead Job Description Neighbourly is a multi-award-winning community investment platform that helps companies make a positive measurable impact in thei
Job Source: NeighbourlyiO Associates - UK/EU
Bristol, England, United Kingdom
Job title: Desktop Support Team Lead Location: Bristol Salary: Up to 40,000 per annum Job type: Permanent They are employed in the infrastructure sector. Using data-rich, virtual, interactive, and collaborative technologies, they help clients make more informed decisions for difficult jobs. You will be the Desk Side and Technology Support Team
Job Source: iO Associates - UK/EUViqu Limited
Pontypool
Senior Network Engineer Pontypool/ hybrid £35,000 - £50,000 We're partnered with a multi-award-winning Welsh health-care organization that are expanding their Networks team. The Senior Network Engineer will be supporting over 10,000 users and over 180 services across over 100 sites. The industry that the organization specializes in is forecasted to
Job Source: Viqu LimitedViqu Limited
pontypool
Senior Network Engineer Pontypool/ hybrid £35,000 - £50,000 We're partnered with a multi-award-winning Welsh health-care organization that are expanding their Networks team. The Senior Network Engineer will be supporting over 10,000 users and over 180 services across over 100 sites. The industry that the organization specializes in is forecasted to
Job Source: Viqu LimitedVIQU Limited
Pontypool
Senior Network Engineer Pontypool/ hybrid £35,000 - £50,000 We’re partnered with a multi-award-winning Welsh health-care organization that are expanding their Networks team. The Senior Network Engineer will be supporting over 10,000 users and over 180 services across over 100 sites. The industry that the organization specializes in is forecasted t
Job Source: VIQU LimitedPeaple Talent
Bristol
Job Description Application Support Engineer | Bristol | £30,000 – £35,000 Peaple Talent has partnered with a growing technology company to recruit for a Application Support Engineer. This is an exciting role to join a growing, culture-led company where you will be responsible for providing D365 support to clients and work with a project-focu
Job Source: Peaple TalentNewport
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work!
We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries and support both clients and internal staff. The key functions of this role will involve incident management, rather than applying fixes and directing those queries to the correct supplier for resolution. All whilst delivering a first-class customer service, by providing advice and guidance.
This hybrid role will be based from home three days a week, with the team working out of our modern Newport offices every Tuesday and Wednesday. Therefore, all applicants will need to be based within a commutable distance from site.
What you'll be doing:
Investigating incidents and arranging for the relevant suppliers to provide fix
Maintaining user access and system configuration
Complete reports regards starters, movers and leavers and granting appropriate levels of access
Managing incidents via Service now
Delivering outstanding service levels to customers that creates trust and confidence
Effectively handling complaints with patience and providing reassurance
What you will bring:
Previous experience within a Service Desk or Application Support environment
Self-motivation to deliver a high-quality customer service in a professional manner
An adaptable communication style to build strong relationships with colleagues and clients
An ability to work to set policies and procedures, whilst delivering a timely service
Effective problem solving skills
Efficient organisational skills
It would be great if you had:
Information Technology based degree
ITIL
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type : Full-time, Permanent Location : Newport Security Clearance Level : NPPV2 Internal Recruiter : Mark Salary : £25750 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, 6% pension, and 3% flex cash fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
IT Functional Support Analyst jobs in Newport
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