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BRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDGleeson Recruitment Group
Coventry
Customer Service Advisor GRG are seeking a proactive and personable Customer Service Advisor to join our client's team. As a Customer Service Advisor, you will be the first point of contact for their customers, providing assistance, resolving inquiries, and ensuring exceptional service delivery. You will play a crucial role in maintaining custome
Job Source: Gleeson Recruitment GroupThe Curve Group
Solihull
Customer Service Advisor Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Permanent Role Hours: 38.75 hours per week. You'll need to be fully flexible between 8am and 8pm on Monday t
Job Source: The Curve GroupOffice Angels
Solihull
Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed ? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Customer Service Advisor LOCATION : Solihull SALARY : £25,000- £30,000
Job Source: Office AngelsIRIS- Networx Services
Oldbury
Customer Service Advisor Oldbury, Birmingham £Competitive Salary Hours of Work: Monday - Thursday 8am - 5pmFriday 8am - 4pm Do you have a great communication skills and experience working in a pressurised environment juggling multiple tasks simultaneously? Our client has a great opportunity for a Customer Service Advisor to join their team in Birmi
Job Source: IRIS- Networx ServicesReed
Lichfield
Our client, based near Lichfield are looking for an experienced Customer Service Coordinator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!The ideal candidate will be the first point of contact for our customers,
Job Source: ReedPeople Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedReed
Tipton
Customer Service Advisor Job Type: Ongoing temporary assignment Location: Tipton Salary: £12.50 per hour Start date - IMMEDIATE!! REED are looking for a Customer Service Advisor to join our client's branch network team. The ideal candidate will provide exceptional customer service to the Branch customers Day to Day of the Role: Deliver exce
Job Source: ReedBirmingham
About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis.
Purpose of Role
Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities
Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.
Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections.
Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy
Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement’s
Control and manage the operational costs
Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
What we are looking for:
Excellent customer service skills
A strong communicator - both verbal and written
Excellent organisational skills
Team player
Ability to work well under pressure
Ability to learn new skills whilst working in a fast-paced environment
Contract : Permanent
Hours: 35 hours (Monday - Friday, 9am-5pm)
Location: Birmingham (Livery Street)
Hybrid Working: 2 days a week in the office
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Buy-as-you-earn share scheme
Employee discounts and cashback
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-Hybrid #LI-PK1
Customer Service Advisor jobs in Birmingham
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