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People Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedMacildowie Recruitment and Retention
Warwick
Job Title: Temporary Customer Service Advisor Location: Warwick, Warwickshire Duration: Temporary Hourly rate: £12-£14 an hour Role Overview: As a Temporary Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and support. You will handle enquiries, resolve issues, and ensure customer sat
Job Source: Macildowie Recruitment and RetentionOffice Angels
Solihull
Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed ? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Customer Service Advisor LOCATION : Solihull SALARY : £25,000- £30,000
Job Source: Office AngelsSF Recruitment
Ashby-de-la-Zouch
SF Recruitment are looking for a Customer Service Advisor to assist with the general running of the sales team and help co-ordinate activities for our client based in Ashby De La Zouch As the Customer Service Advisor, you will be - Accepting, processing and invoicing sales orders. - Providing quotations to the customer as required - Liaising with c
Job Source: SF RecruitmentReed
Lichfield
Our client, based near Lichfield are looking for an experienced Customer Service Coordinator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!The ideal candidate will be the first point of contact for our customers,
Job Source: ReedThe Curve Group
Solihull
Customer Service Advisor Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Permanent Role Hours: 38.75 hours per week. You'll need to be fully flexible between 8am and 8pm on Monday t
Job Source: The Curve GroupDirect Line Group
Birmingham
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham
Job Source: Direct Line GroupLogic Resourcing Group
Coventry
We're recruiting on behalf of an industry-leading online retailer with bundles of creativity, enthusiasm and ambition. They offer fantastic benefits, including free breakfast, tea and coffee every day and a friendly / supportive working culture, plus NO weekend working! Working within the Customer Service department, you'll promote excellent
Job Source: Logic Resourcing GroupNuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor.
Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence.
As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement.
As part of your key responsibilities you’ll:
Manage relationships and communications with retailers for all aspects of customer service & delivery.
Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message.
Ensure key performance metrics are maintained and daily tasks are completed.
Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc.
Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved.
To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence.
Support a culture of customer satisfaction through timely & thorough handling of queries.
Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes.
Undertake regular training and development, with a clear focus on delivering exceptional customer experience.
Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement.
Ability to adapt and change in line with business needs
Ensure all activities are conducted in accordance with Health and Safety policies and procedures
QUALIFICATIONS AND EXPERIENCE:
Highly customer focussed
Ability to interface and support relationships at all levels in all markets
Ability to adapt and change rapidly
Understanding of all aspects of customer service, including client relationships
Excellent communicator, with an ability to persuade & influence both internal and external stakeholders.
Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client
Continuous improvement –capability of process design and sustainable process improvement
Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data
Relevant Customer Service qualification or business experience
Full UK driving licence or ability to travel to other customer sites across the UK
INDL
Customer Service Advisor jobs in Nuneaton
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