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People Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedDirect Line Group
Birmingham
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham
Job Source: Direct Line GroupBRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDJob Board Direct
Birmingham
Customer Service Advisor Birmingham We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy. About Engineius Engineius’ goal is simple: to make vehicle
Job Source: Job Board DirectPeople Solutions Group Limited
Cannock
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank hol
Job Source: People Solutions Group LimitedInteraction Recruitment
Birmingham
Interaction Recruitment are seeking a Customer Service Advisor for our client in Birmingham. Duties Include: General Administration. Data Inputting. Speaking to customers on the phone and passing them through to different departments. General filling and photocopying. Answering incoming telephone calls. Working Hours: Monday to Friday. 0900 - 1600.
Job Source: Interaction RecruitmentReed
Birmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company! As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficienc
Job Source: ReedDiamonds Factory (Neve Jewels Ltd)
Birmingham
*The Company * Read all the information about this opportunity carefully, then use the application button below to send your CV and application. The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to re
Job Source: Diamonds Factory (Neve Jewels Ltd)Lichfield
Our client, based near Lichfield are looking for an experienced Customer Service Coordinator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and providing comprehensive support. You will manage orders, coordinate logistics, and ensure a seamless customer experience.Day to Day of the role:• Handle incoming calls, emails, WhatsApp, and social media messages promptly and professionally.• Provide first-line resolution to customer queries related to sales, technical issues, marketing, and national accounts.• Manage franchisee orders through the order portal, including documentation, shipments, and haulier logistics.• Process national account portal orders and emailed purchase orders, ensuring timely and quality delivery.• Address and resolve complaints, recording all information and tracking progress in Sage CRM.• Conduct outbound calls to the franchisee network to collect feedback and record in Sage CRM.• Collaborate with internal departments to resolve operational issues and improve processes.• Administer invoices, credit notes, and assist with month-end processes.• Continuously seek opportunities to enhance systems and customer experience.• Maintain and update information on order portals, websites, and databases using WordPress, Magento, and Access database systems.• Provide accurate and up-to-date technical and product information to franchisees, customers, and internal staff.• Manage departmental knowledge management systems to ensure the capability to give accurate real-time information.• Handle special order requests, raw material inquiries, and product concept communications.• Coordinate valeting course bookings, process payments, and liaise with stakeholders, addressing any concerns with course occupancy.• Independently manage allocated projects and tasks.Required Skills & Qualifications:• Proven experience in customer service or a similar role.• Proficiency in handling customer inquiries across various platforms including phone, email, and social media.• Familiarity with order management and logistics coordination.• Competence in using CRM systems, preferably Sage CRM.• Strong organisational skills and the ability to manage multiple tasks simultaneously.• Excellent communication and interpersonal skills.• Knowledge of WordPress, Magento, and Access database systems is advantageous.• Ability to work independently and as part of a team on projects and tasks.Benefits:• Great working environment; collaborative and supportive with lots of variety• Companywide training programme to develop key skills• 25 days holiday plus bank holidays• Non-contributory private health care and critical illness cover• Generous contributory pension scheme Life assurance at three times salary• Employee assistance programme• Staff purchase scheme - take home products for FREETo apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
For more information on this opportunity or any other local roles please call REED Wolverhampton today to discuss your CV.
Customer Service Advisor jobs in Lichfield
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