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Customer Service Manager jobs in London

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  1. Customer Service Manager

    Croydon | £60k per year | From Astra Recruitment Solutions Limited

    Title: Customer Service Manager Location: Croydon Salary: £60,000 per annum Permanent job role. Astra Recruitment are currently recruiting for a Customer Service Manager to join.... We are looking for a manager to support the customer service team. We looking for a strong and dynamic individual. The ideal candidate for this position will have experience as a Customer Service Manager. Duties will include but will not be limited to: -Manage the day-to-day activities of the customer service team. -Recruitment for the customer service team. -Directly manage of 10 ... the company on product launches and customer issues / feedback -Implement new systems and processes -Optimise existing systems and processes Your skill set and experience for the Customer Service...

  2. Customer Service Manager

    Dartford | Competitive | From TalentSpa

    Customer Service Manager Location: Crayford, Kent, DA1 Salary: Competitive plus discretionary bonus scheme Job Hours: Full Time, 37.5 hours per week Our client is a multi-national... aftermarket motorcycle parts manufacturer and distributor and international market brand leader within their Head Office in Crayford, Kent. About the Customer Service Manager: To be responsible ... a sales team in implementing a sales strategy and achieving targets. Our client is looking for a Customer Service Manager to support our sales team and help achieve our business goals. You will be ... of customer service best practice. If you have exceptional leadership skills are highly motivated and conscientious, they would like to meet you. Main Responsibilities of the Customer Service Manager...

  3. Customer Service Manager

    Croydon, Surrey | 60000 | From Astra Recruitment

    Title: Customer Service Manager Location: Croydon Salary: £60,000 per annum Permanent job role. Astra Recruitment are currently recruiting for a Customer Service Manager to join a market... looking for a manager to support the customer service team. We looking for a strong and dynamic individual. The ideal candidate for this position will have experience as a Customer Service Manager. Duties will include but will not be limited to: -Manage the day-to-day activities of the customer service team. -Recruitment for the customer service team. -Directly manage of 10 members of staff ... and customer issues / feedback -Implement new systems and processes -Optimise existing systems and processes Your skill set and experience for the Customer Service Manager role will include...

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  5. Customer Service Manager

    Croydon, Surrey | 60000 | From Astra Recruitment

    Title: Customer Service Manager Location: Croydon Salary: £60,000 per annum Permanent job role. Astra Recruitment are currently recruiting for a Customer Service Manager to join a market... looking for a manager to support the customer service team. We looking for a strong and dynamic individual. The ideal candidate for this position will have experience as a Customer Service Manager. Duties will include but will not be limited to: -Manage the day-to-day activities of the customer service team. -Recruitment for the customer service team. -Directly manage of 10 members of staff ... and customer issues / feedback -Implement new systems and processes -Optimise existing systems and processes Your skill set and experience for the IT Project Manager role will include: -Dynamic...

  6. Customer Service Manager

    London, South East England | 30000 | From I Am Recruiting

    I Am Recruiting for two Customer Service Managers to join a prestigious, extremely well-renowned professional membership body in Central London. The successful candidates will be capable line... managers (being required to manage 6 colleagues) and will have experience working in a customer service environment. Responsibilities - Manage help desks. - Support the customer service function. - Manage the help desk staff (6 people). - Management of queues and customer service provisions. - Coordination and real-time management of the help desk. - Management of all email queues ... Manager in Operations and Membership, ensuring smooth running of the customer service function. - Development of customer service training provisions. - Staff rota and annual leave management. Key goals...

  7. Customer Services Manager

    London, South East England | 35000 | From MBM Travel Executives Ltd

    We are currently seeking an ambitious and driven Customer services manager to join a leading travel business based in Central London . The Customer Relations manager will create an exceptional... with a understanding of Health and safety and legal aspects associated within the industry for customer service ... journey and experience for their customers. Responsible for responding to complex and/ or regulatory complaints. This is a diverse role, responsible for client complaints, providing a senior escalation point for any customer issues, in-resort and pre-departure complaints, monitoring/responding to feedback via internal reviews, track and report customer issues, analysing customer experience...

  8. Customer Service Manager

    Central London, London | 28000 | From Hays Specialist Recruitment Limited

    Customer Service Manager, London, Tech/Healthcare Company, £28,000 - £32,000, Immediate Start! Our client, an exciting Tech start-up with a fantastic business model, are looking to recruit an... experienced Customer Service Manager to join their growing team. Based in a fantastic central London location close to numerous bars and restaurants, this is an incredible opportunity for the right ... , they are now seeking an enthusiastic, ambitious Customer Service Manager to lead their inbound customer service function. In a nutshell, your responsibilities will include: Leading a team of 8 ... Advisors to exceed expectations In order to be considered for this position, it is ESSENTIAL that you have the following: Experience in managing an inbound customer service team Experience in dealing...

  9. Customer Service Manager

    Central London, London | 35000 | From Rayner Personnel

    Customer Service Manager Reports To: Head of Operations Purpose: Design, deliver and manage the Customer Service process/department Location and hours: Full-time in our Central London... experience as a customer service, customer experience, customer support or customer success manager . Have team leadership or line management experience. Have good data analysis and manipulation ... Builders and Hoteliers. The product will allow them to offer a unique service to their customers. They are already working with a range of demanding professionals to provide services that adds value to their business operations so we need an in-house support team to help our customers get a great return on their investment. They now need an ambitious customer service professional to act as...

  10. Customer Service Manager

    Kensal Rise, London | 40000 | From Anne Jagger Recruitment

    Are you looking to push your career in customer service to the next level? Would you like to work for an award-winning design company? Do you have a passion for great interior design? If... answered yes, then we may have the role for you! Anne Jagger Recruitment is currently working with OBE awarded design company to look for their next star Customer Service Manager. Based in Kensal Rise with a salary of £40-45k, this is the ideal role for someone looking to take their customer service experience to the next level. So what exactly does the job entail? Working globally with the customer services team to deliver consistently great customer experience Being the voice of the brand by providing quick, consistent and clear communication Working closely with finance, sales...

  11. Customer Service Manager

    South West London, London | 25000 | From Adecco UK Limited

    A fast growing business within the Tech industry is looking for a new addition to join their team in Vauxhall. This role would suit a Customer Service Manager or Account Manager, or an... experienced Customer Services Exec/Advisor looking to advance their career. Within this role your main responsibilities will be based around proactively contacting existing clients, with day to ... & sending quotes) - Training engineers on Customer Service The ideal applicant will be able to demonstrate: - Strong organisational & clerical skills - A personable approach & good telephone manner/communication skills - Enjoy delivering customer service & interacting with others - General understanding/willingness to learn tech concepts - Experience within a technical company or department...

  12. Customer Service Manager

    Marylebone, London | 26000 | From Euro Car Parks

    A fantastic opportunity with career progression. Exciting opportunity for a Customer Service Manager to join a market leading Car Park Management Company, based in Marylebone/Baker Street. Salary... £26,000 - £32,000 plus performance bonuses. An exciting opportunity has arisen in our London office for a Customer Service Manager with excellent people skills to join our dedicated team ... adhere to the BPA Code of Practice, the Data Protection Act. It is a varied role and the Customer Services Manager has to be able to train/assist and ensure the smooth running of the department on ... running of a contact centre. This is a fantastic opportunity for someone with previous management of teams of advisors, successful delivery of KPI’s and a genuine passion customer service. The Department...

  13. Customer Service Manager

    South West London, London | 30000 | From The Keyholding Company

    Job Summary: Reporting into the Head of Communications, the Customer Service Manager will be responsible for ensuring all KPI’s are achieved against targets, manage and train a team to deliver an... exceptional level of service Principal Duties and Responsibilities: Manages and is accountable for the day to day operations of the department within budget Sets and monitors team and individual KPI’s, designs and implements corrective action where required Monitors and analyzes inbound and outbound calls with service providers and customers Designs and delivers departmental training programmes (day and night shift and weekend shift) Participates in the development and implementation of a Quality Assurance Programme Generates monthly rota for 24/7 operation All aspects of People...

  14. Customer Service Manager

    City of London, London | 40000 | From Pod Talent

    Role: Customer Service Manager Salary: up to £45k Location: Central London Pod is currently partnering with a rapidly expanding a luxury home wear retailer and they are looking for Customer... Service Manager to manage their multilingual customer service team. You'll give customers the most positive experience possible, as a Customer Service Manager you'll have the opportunity to make a real difference. Your responsibilities: As the Customer Service Manager and the 1st point of contact for customers, you'll give them the very best experience You will ensure the external ... Customer Service Manager you will build capability within the team to deliver a market leading customer services experience by focusing on processes, technology and individual development Your profile...

  15. Customer Services Manager - Central London

    London | £40,000 - £42,000 per annum | From BCT Resourcing

    Customer Services Manager Central London £40000 - £42000 per annum Role Objective * Proactively engage stakeholders and increase customer satisfaction by ensuring all customer orders are... services experience by focusing on processes, technology and individual development Job description * Align customer services team globally to deliver consistent TD customer service experience ... ensure we are delivering optimum customer service experience * Improve Customer Service experience by implementing efficient processes and resolve customer queries quickly * Support all team members on day ... documentation related to customer service procedures on shared network * Generate and review periodic reports on customers services KPIs, Customer buying behaviour and order to cash cycle * Manage resources...

  16. Customer Service Manager

    South West London | £25000 - £30000 per annum + Bonus | From Brook Street London

    We're looking for you to join us a Community Manager, taking care of our clients in one of our managed building services in London. We're a global serviced office provider with over 100 sites in... London alone. Our customers range from some of the biggest banks in the UK, to individual operators. Your role will be to provide full operational functions for one of our sites in London, looking after clients and the customer service teams. Ideally you'll come from a corporate and professional background. You may have worked in retail or at a health club and you'll have great customer service. In return we'll offer you all the support you need in a company that has massive scope for career progression. It is essential that you have management and customer service experience. The ability...

  17. Assistant Customer Services Manager

    Chertsey, Surrey | 32000 | From Crest Nicholson

    Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable... communities. We are looking for an Assistant Customer Services Manager to join our London division, where you will be travelling to our market leading developments, located across central London ... a dynamic team of Co-ordinators to support you. Key duties to include: Undertake Customer Service Inspections for each completed Open Market plot with Customer Service Manager Liaise on the results and follow up on actions and decisions made Attend the end of Defects Inspection for Housing Association Contracts with Customer Service Manager to confirm any final warranty obligations which must...

  18. Customer Service Team Manager

    London, South East England | 28000 | From Cactus Frontline

    This is a unique and exciting opportunity for an experienced Customer Service Team Manager to join a brand new, start up, business based in Central London. Working with both small and high net worth... supporting the set up and development of the customer service function before potentially growing your own team. This role would really suit a Customer Service Team Manager who is looking or a new, hands on ... whilst helping to design a new customer service approach we want to hear from you. The successful Customer Service Team Manager will earn up to £32,000 (depending on experience) and have the opportunity to make a huge impact on this growing business allowing you to shape your own career in the future. The Customer Service Team Manager will: * Handle inbound calls from potential and existing...

  19. Assistant Customer Service Manager

    London, South East England | 36000 | From Hudson York Farrell

    Assistant Customer Service Manager £36,000 London Division Leading Property Developer who has been building new homes for 50 years are looking for an Assistant Customer Services Manager to join... Manager to complete inspections for each new development Complete a 4-week customer courtesy call with all customers Monitoring the level of remedial work, preparing regular maintenance service reports Assist Customer Service Managers to manage and control sub-contractors Supply information to Coordinator to facilitate the ordering of Supplier Materials Assist Customer Service Managers with ... time. Liaise with Customer Service Managers on any cases escalated to you on their sites, keeping them informed of progress and responsibilities Be mentored on aspects such as; including CSI’s...

  20. Customer Service Operations Manager/Financial Services

    London, South East England | 40000 | From CCR Recruitment & Selection

    Customer Service Operations Manager/Financial Services Salary £40,000 - £50,000 Location - Central London Job brief The operations manager will directly oversee customer operations across... analytical skills • Experience as a Customer Operations Manager or Team Leader, ideally within a Financial Services / Consumer Lending environment • Previous Call Centre management experience ... ; personally, handle complex customer queries and complaints and provide guidance to staff • Act as the point contact for Ombudsman Service queries • Identify and manage risks, issues and dependencies ... organization covering Loans Admin, and Customer Queries and complaints within a regulated financial environment, the appointee will also be accountable for conducting quality assurance activity on...

  21. German Speaking Customer Service Manager

    London, South East England | 38000 | From CCR Recruitment & Selection

    Customer Service Team Manager (English, French and German Markets) Location - Central London Salary £38-45,000 + Benefits Conversational/Basic French Language skills will suffice My client is... fast-growing multichannel online retailer and are seeking an experienced Customer Service Team Manager to support and manage their growing team of multilingual agents. Pre-purchase: support ... requests before or upon delivery The role To support, develop and manage a team of customer service advisors in their central London contact centre. Key responsibilities: Implement the strategy to improve customer service levels: optimize response times, call duration and customer satisfaction by managing a team of about 12 customer service advisors Constantly review service levels through...