Customer Service Manager (Telecoms) - London
£35-40k + Bonus + bens
Customer, Customer strategy, Customer engagement, SLA's, Reviews, Delivery, Renewals, Complaints, Escalations, Incidents... ITIL v3, ITSM, Salesforce.com.
An experienced Customer Service Manager with telecoms experiences is required by this large global provider of telecoms services.
The ideal candidate would be used to being the Customer Service Manager for high tier accounts dealing with service reviews, delivery functionality, escalations, contract negotiations and renewals within ITIL standards
Day to day duties include:-
Proactively managing top tier customers and developing customer engagements
Working cross functionally to support the delivery of services from production to renewal...