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Customer Service Manager jobs in London

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  1. Purchasing & Customer Service Manager

    London | £58000 - £60000 per year | From BPM Tech

    Our sector leading client is experiencing continued growth. As new has been created for a Purchasing & Customer Service Manager to support their Procurement and Supply Chain functions... hold times. The Manager also supervises the day-to-day activities of all Purchasing and Customer Service employees as well as department supervisors. To be considered for this role, you must have the following: - Experience of managing within a Purchasing/expediting function - Customer Management/Service experience is essential - Excellent communication, leadership and problem solving within ... Manager oversees the processing of all transactions associated with the purchasing of supplies/services, equipment, and office products required to support the Supply Chain Service Centre...

  2. Customer Service Manager

    Watford | £30000 - £40000 per annum | From Michael Page Procurement & Supply Chain

    This is an exciting opportunity to join a well established and fast growing Pharmaceutical and Health & Beauty company who are looking for a strong Customer Service Manager to represent them in... a strong line of products and a fantastic team of professionals! Description This role leads the company's customer supply chain interface with their customer base, ensuring they excel in customer service enabling them to successfully deliver their strategic plan. To ensure the team are driving forward joint supply chain initiatives to deliver mutual value to them and their customers. Work ... between Fleet and Customer. Profile Do you have experience in Customer facing logistics OR Customer Service? Then this could be a role for you! Job Offer Exciting opportunity offering...

  3. Customer Service Manager

    East London | £30k - £40k pa + Car allowance + Bonus +Package | From AndersElite

    Customer Service Manager Customer Service Manager required for a luxury developer who have been established in Residential Construction in and around London for 20 years. In the market place they... ESSENTIALLY REQUIRED! DO NOT APPLY WITHOUT: You MUST drive!!!!!!! You MUST have previous experience of working in high-end customer service with face to face Client interaction, preferably for a property ... ' experience is the minimum. Personal qualities required: - Clear focus on exceptional customer service - Attention to detail - Strong communication skills and rapport building abilities - Calm ... have one of the best names in the industry. Their projects are all bespoke large luxury housing projects. You will be responsible for developing and owning good relations with Customers in...

  4. Group Customer Service Delivery Manager

    Wilmslow | £44777 - £67165 pa + benefits | From Resource Management

    Role: Group Customer Service Delivery Manager Salary: up to £67,165 pa depending on experience Benefits: 12% bonus at target, 28 + 8 days Annual Leave, Pension and Flexible... 9.1 million policies and employ 3,253 people. They have an exciting Permanent opportunity for a Customer Service Delivery Manager to join the Group Customer Services Team in Wilmslow ... business as a whole. The Service Delivery Manager role supports frontline colleagues who service any of our key customer groups and at any point across the full customer lifecycle. There are 3 core ... Customers Fairly. Business planning: - Work with the Group Customer Service Managers and other areas of the business to drive - forward business plans based on customer needs and brand...

  5. Customer Service Manager (Telecoms) - London

    London | £35-40k + 10% Bonus + Bens | From Ntech Consultants Ltd

    Customer Service Manager (Telecoms) - London £35-40k + Bonus + bens Customer, Customer strategy, Customer engagement, SLA's, Reviews, Delivery, Renewals, Complaints, Escalations, Incidents... ITIL v3, ITSM, Salesforce.com. An experienced Customer Service Manager with telecoms experiences is required by this large global provider of telecoms services. The ideal candidate would be used to being the Customer Service Manager for high tier accounts dealing with service reviews, delivery functionality, escalations, contract negotiations and renewals within ITIL standards Day to day duties include:- Proactively managing top tier customers and developing customer engagements Working cross functionally to support the delivery of services from production to renewal...

  6. Customer Service Manager

    London | 0.0000 | From AnyVan

    About us: AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. Our sole objective is to make moving, easy and affordable for everyone. Launched in 2009, we have... over 2.9 million users, 60,000 transport companies, and partnerships with Gumtree, Zoopla, and Preloved. Our low prices and customer service quality has earned us a over 20,000 Trustpilot ratings with a score of 9.6/10. The Role: We are looking for a highly experienced, highly driven but personable Customer Service Manager to join AnyVan, and improve structure & performance within our Customer Care Team and department. We currently have a great team of 15+ in house Customer Service staff and several remote workers, which will need to expand significantly to support our growth plans...

  7. Customer Service Manager

    | 0.0000 | From William Hill

    Lead from the front and watch your team shine Competitive Salary up to £18,151pa outside London and up to £21,135pa in London Not forgetting bonus schemes, pension plans, holidays, London travel... cards & many more employee benefits… We’re looking for the very best in customer service, therefore we refer to your role as a Customer Experience Manager, as that’s what it’s all about ... customer’s expect great service and a warm welcome, whether they’re placing a bet or have just come in for a chat and a coffee. Making them feel at home in one of our 2,400 shops on the high street is ... and closing the shop. As Customer Experience Manager, it’s your job to lead from the front, ensuring that your Customer Experience Assistants create the right environment for both customers and colleagues...

  8. Customer Service Manager

    London | 18000.0000 | From Elite

    Main responsibility include: *Overseeing all areas of Customer Service including email and online chat and responsive social media *Managing the Customer Service Assistant *Daily systematic... addressed and rectified immediately *Effectively monitoring all customer repairs and replacements *Ensuring the customer journey is consistent and customers receive a high *level of service *Working with a number of other departments to define, champion and lead change in customer services within the business *Creating and updating Customer Service/Operations based databases *Analysing statistics and data to identify and implement key areas of *improvement across the Customer Service department, procedures, policies and standards *Operationally supporting both the London based retail...

  9. Manager of Customer Services

    London | 0.0000 | From Reed

    Fast pace and even faster progression Welcome to TJX, the world’s leading off-price retailer of apparel and homeware, with brands including TK Maxx and HomeSense across Europe; T.J. Maxx,..., evolving and innovating. It brings variety and challenge. Growth and opportunity. Job summary Oversee the Customer Service function within TJX Europe, ensuring the team can respond to all contacts from customers, across Europe, within service targets and to a high standard of quality. Ensure the voice of the customer is heard in the business and standards of customer service across the business ... by the Executive team Take a strategic view on the current structure of Customer Services to serve the various functions that customer services support; stores, ecomm, social, gift cards, Own...

  10. Customer Service Manager

    Croydon | 20000.0000 | From Pin Point Recruitment

    Permanent role in Croydon - interviewing immediately! Eagerly seeking a professional, positive and enthusiastic Customer Service Manager!!! Our client supplies a range of branded and unbranded... more understanding of business Attention to detail and excellent people management Management of top accounts Regular contact with 'High priority' customers Ensuring all customers are happy with service and dealt with efficiently, professionally and profitably Role Info Monday to Friday - no weekends Standard hours 20/23k salary dependent on experience Family run - great office...

  11. Customer Service Manager

    London | 30000.0000 | From Pimlico Plumbers Ltd

    Position: Customer Service Manager Hours of Work: 40 Hours per week. (Additional working patterns may be required, including some weekend work for which you will be paid overtime). Salary... immediate requirement for a Customer Service Manager to head up our busy Customer Service Department. The department consists of three divisions; complaints, reviews and quality assurance, totalling 12 members of staff. The Role: • Continued development and implementation of the customer service policy for the entire organisation • Ensure timely and high quality response to queries and complaints through all channels • Close working with other departments to flag top complaint reasons and ensure prompt resolution of customer-impacting issues • Management of the Customer Services...

  12. Customer Services Manager

    London | 30000.0000 | From Brite Recruitment Ltd

    Our Client, a FTSE 250 listed company within the Finance and Banking Sector, are currently seeking a confident and proactive Customer Services Manager to join their team on a full-time basis for up... to 12 months. The role would involve ensuring the department provides a professional service to both personal and business customers. Managing, organising and training the department to ensure ... essential - Experience of leading projects within a customer service environment - Experience in letter writing and complaints management - A level qualifications or equivalent - Outstanding ... excellent communication skills with a proactive attitude, and will be passionate about working with customers. Duties and Responsibilities include: - Understanding and inputting ideas to team strategy...

  13. Customer Service Manager

    Watford | 30000.0000 | From Michael Page Procurement & Supply Chain

    This is an exciting opportunity to join a well established and fast growing Pharmaceutical and Health & Beauty company who are looking for a strong Customer Service Manager to represent them in... a strong line of products and a fantastic team of professionals! Description This role leads the company's customer supply chain interface with their customer base, ensuring they excel in customer service enabling them to successfully deliver their strategic plan. To ensure the team are driving forward joint supply chain initiatives to deliver mutual value to them and their customers. Work together ... Fleet and Customer. Profile Do you have experience in Customer facing logistics OR Customer Service? Then this could be a role for you! Job Offer Exciting opportunity offering a salary of upto...

  14. Customer Service Manager - FX & Payments

    City Of London | £30,000 + Bonus Structure + Benefits Package | From Digby Quaine Associates Ltd

    Role: Customer Service Manager Type: Permanent Location: City of London, near Fenchurch Street About Our client is a leading provider of transparent and cost effective cross-border... growth, our client is looking to strengthen their Customer Service function and hire a Customer Service Manager who will play a key role in the daily supervision of team members through managing all ... of resource planning for the Customer Service team, including things such as recruitment, shift scheduling, leave allocation and delegating work effectively. - Allocate appropriate levels of work ... -2 years. - Must have excellent team leadership skills, you will be used to motivating and persuading people in a customer service environment; 2 years. - Great interpersonal and verbal...

  15. Customer Services Manager

    Central London / West End | From £30,000 to £40,000 per annum Pro Rata | From Brite Recruitment

    Our Client, a FTSE 250 listed company within the Finance and Banking Sector, are currently seeking a confident and proactive Customer Services Manager to join their team on a full-time basis for up... to 12 months. The role would involve ensuring the department provides a professional service to both personal and business customers. Managing, organising and training the department to ensure ... essential -Experience of leading projects within a customer service environment -Experience in letter writing and complaints management -A level qualifications or equivalent -Outstanding communication ... excellent communication skills with a proactive attitude, and will be passionate about working with customers. Duties and Responsibilities include: -Understanding and inputting ideas to team strategy...

  16. Customer Service Manager- Loan Company

    London | 18000.0000 | From Adecco

    My client, a loan company based in Enfield, are looking to recruit a Customer Account Manager for their branch Job role: *To identify and develop existing customer base of the Branch. *To... defined by Manager. *Greet customers in person and/or by phone. *Receive customer payments in person, by post and balance cash draw. *Complete daily banking. *Generate business through quality customer service. *Explain services and products to customers and analyse customer suitability for products. *Prepare and process loan applications. *Ensure all customer documentation is accurate and up ... business development. *Participate in Branch/Company training programmes. *To assist the branch manager with training/coaching of new team members. *To develop detailed knowledge of both financial...

  17. Customer Service / Account Manager

    London | 20000.0000 | From Adecco

    Customer Service / Business Relationship Advisor £20k Salary Based - Chiswick , West London W4 Hours - Shift Patterns - 8am - 4pm and 12pm - 8pm (1 Sat per month 8am - 4pm) Immediate... start Role: To assist customers / clients with queries regarding the company corporate card scheme. Duties: To deliver first class customer service on every call or email by handling all ... Professional experience in a customer service or similar role within the card payment services or travel / airline industry Skills & Abilities The ability to communicate clearly and effectively both ... information about the corporate card relating to features and benefits to prospective cardholders Responding to written service requests / queries via email from UK cardholders within 24 hours to...

  18. Purchasing & Customer Service Manager

    London | 0.0000 | From BPM Tech

    Our sector leading client is experiencing continued growth. As new has been created for a Purchasing & Customer Service Manager to support their Procurement and Supply Chain functions. The Manager... times. The Manager also supervises the day-to-day activities of all Purchasing and Customer Service employees as well as department supervisors. To be considered for this role, you must have the following: Experience of managing within a Purchasing/expediting function Customer Management/Service experience is essential Excellent communication, leadership and problem solving within a B2B customer ... oversees the processing of all transactions associated with the purchasing of supplies/services, equipment, and office products required to support the Supply Chain Service Centre and participating...

  19. Group Customer Service Delivery Manager

    Wilmslow | 44777.0000 | From Resource Management

    Role: Group Customer Service Delivery Manager Salary: up to £67,165 pa depending on experience Benefits: 12% bonus at target, 28 + 8 days Annual Leave, Pension and Flexible Benefits Location... and employ 3,253 people. They have an exciting Permanent opportunity for a Customer Service Delivery Manager to join the Group Customer Services Team in Wilmslow. The purpose of this key role is to ... . The Service Delivery Manager role supports frontline colleagues who service any of our key customer groups and at any point across the full customer lifecycle. There are 3 core components to the role ... the Group Customer Service Managers and other areas of the business to drive forward business plans based on customer needs and brand requirements. Skills, Qualifications & Experience: Proven track record...