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Office Angels
London
Job Title: Customer Service Manager Location: West End, London Contract Type: Permanent Salary: £30,000 - £35,000 per year Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London. If you are passionate about delivering exceptional customer experiences and p
Job Source: Office AngelsMarble Talent Group Ltd
Hoddesdon
Customer Service Manager Location: Hoddesdon, Hertfordshire Working Hours: 9:00 – 17:00 – Monday to Friday Salary: £32,000 The Role: Customer service is at the heart of what we do and therefore we are looking for an individual who can demonstrate a very high standard of customer centricity. Being empathetic is key, especially when customers ar
Job Source: Marble Talent Group LtdNationwide Platforms
West Thurrock
We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven
Job Source: Nationwide PlatformsTen Lifestyle Group
greater london, england, United Kingdom
Overview Our Service Delivery Managers are passionate people leaders, focussed on enabling peak performance in their people and team. They work with key partners in Specialist Delivery and Resource Planning to ensure that Ten has the right plans in place to deliver an ever-improving service that is Fast, Seamless and Expert, and supports our member
Job Source: Ten Lifestyle GroupPage Personnel Secretarial & Business Support
London
We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction. Client Details Our client is a leading player in the recruitment consultancy industry, with an established presence in Lo
Job Source: Page Personnel Secretarial & Business SupportLuca Faloni
London Area, United Kingdom
About Us At Luca Faloni, we embody the essence of Italian luxury, offering meticulously crafted essentials that epitomise sophistication and timeless elegance. We are dedicated to providing our customers with not just products, but extraordinary experiences that reflect the heart of Italian craftsmanship. Job Overview We are excited to welcome a
Job Source: Luca FaloniPage Personnel Secretarial & Business Support
London
This exciting new role is overseeing a medium sized Customer Services team based in West London. It involves Operational and logistical aspects and will also involve some transformation projects. Client Details The client is a medium sized FMCG business based in West London. Description The key responsibilities will include but not be limited to- O
Job Source: Page Personnel Secretarial & Business SupportAlexander Steele Recruitment
hertfordshire, england, United Kingdom
Our client, a leading drinks business is looking for a Supply Chain professional to effectively manage their Customer Service, Stock Control & Logistics operations, to deliver a world class experience for their customers. Responsibilities: Manage and develop the Customer Services provision, to provide a first-class experience for all customers, id
Job Source: Alexander Steele RecruitmentLondon, England, United Kingdom
Are you a dynamic, results-oriented individual with a passion for client service excellence? Join our clients team who are a Family Independent Insurance Broker as a Client Services Manager in the vibrant heart of London! In essence we are searching for an Account Hander who wishes to prgress to being an Office Manager. Who will be highly organised, experienced and able to manage our client services operations, oversee compliance, and drive growth across all Commercial Lines.
Position: Client Services Manager
Location: London
Reporting to: Office Director
Responsibilities:
Manage office operations of this Insurance Broker efficiently, ensuring smooth day-to-day functioning.
Organise compliance activities and liaise with headquarters to ensure adherence to regulatory standards.
Utilise your strong background as an Account Handler to understand client needs and deliver exceptional service.
Collaborate with the Managing Director, Team Leaders, Compliance Officer, Head of People, and other stakeholders to drive organisational and cultural change.
Foster a performance-driven culture that maximizes the potential of our team and enhances customer outcomes.
Review existing processes and implement improvements to optimise efficiency.
Enhance MI reporting to provide valuable insights for decision-making.
Promote a culture of compliance, sales excellence, and continuous improvement.
Requirements:
Proven experience in office management and client services within the insurance industry.
Strong background as an Account Handler, with a thorough understanding of Commercial Lines.
Excellent organisational and multitasking skills, with a keen eye for detail.
Demonstrated ability to lead and inspire teams to achieve exceptional results.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
Knowledge of regulatory requirements and experience in ensuring compliance.
Strategic thinker with the ability to drive change and improve processes.
Proficiency in MI reporting tools and Microsoft Office suite.
Why join our client
Opportunity to work with a dynamic and passionate team in the heart of London.
Competitive salary + Bonus + Benefits package.
Culture that is unique in the industry.
Supportive work environment with opportunities for professional development and growth.
If you are a motivated self-starter with a passion for client service excellence, account handling expertise and who has the drive to make a difference, we want to hear from you! Apply now by sending your CV and cover letter to [email protected].
Customer Service Manager jobs in London, England, United Kingdom
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