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Skilled Careers
Finsbury Park
Customer Service Manager £38k - £40k PA We have a fantastic opportunity for a Customer Service Manager, to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our cont
Job Source: Skilled CareersLuca Faloni
London
Job Description About Us At Luca Faloni, we embody the essence of Italian luxury, offering meticulously crafted essentials that epitomise sophistication and timeless elegance. We are dedicated to providing our customers with not just products, but extraordinary experiences that reflect the heart of Italian craftsmanship. Job Overview We are excite
Job Source: Luca FaloniQHQ Ltd
London Area, United Kingdom
Our Client is a leading and very successful brand, selling Men’s and Women’s high fashion. They have an opening for an experienced Customer Services Manager to join their team. This is a challenging role requiring experience, excellent customer service skills, and the ability to manage or escalate situations as required. Managing a team of 4 the Cu
Job Source: QHQ LtdNES Fircroft
, United Kingdom
The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which activel
Job Source: NES FircroftGreen Barks Search
London, England, United Kingdom
Are you a dynamic, results-oriented individual with a passion for client service excellence? Join our clients team who are a Family Independent Insurance Broker as a Client Services Manager in the vibrant heart of London! In essence we are searching for an Account Hander who wishes to prgress to being an Office Manager. Who will be highly organ
Job Source: Green Barks SearchGreen Barks Search
London
Job Description Are you a dynamic, results-oriented individual with a passion for client service excellence? Join our clients team who are a Family Independent Insurance Broker as a Client Services Manager in the vibrant heart of London! In essence we are searching for an Account Hander who wishes to prgress to being an Office Manager. Wh
Job Source: Green Barks SearchTotal Staff Services
East London
Job Title: Customer Service Team Leader Location: East London Salary: £27,000 - £32,000 per annum Company Overview: Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments tha
Job Source: Total Staff ServicesQHQ Ltd
London
Job Description Our Client is a leading and very successful brand, selling Men’s and Women’s high fashion. They have an opening for an experienced Customer Services Manager to join their team. This is a challenging role requiring experience, excellent customer service skills, and the ability to manage or escalate situations as required. Managing
Job Source: QHQ LtdLondon
Job Title: Customer Service Manager
Location: West End, London
Contract Type: Permanent
Salary: £30,000 - £35,000 per year
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience. You will collaborate closely with their warehouse, ecommerce, and social teams, as well as overseeing other customer service team members.
Key Responsibilities:
Own the customer experience, proactively improving it and addressing any customer service issues promptly.
Develop and implement best practises for customer service.
Coach and provide guidance to the freelance customer service representatives to ensure they understand their roles and responsibilities.
Work with local management to ensure regional colleagues are aligned with our client's objectives and priorities.
Lead or contribute to various customer service projects to optimise the overall customer experience.
Produce regular reports on customer feedback and service performance to influence CRM strategies.
Essential Qualifications:
Educated to A Level standard or equivalent.
Essential Skills:
Excellent verbal and written communication skills.
Highly organised with the ability to prioritise tasks and meet deadlines.
Strong interpersonal skills and the ability to engage professionally with others.
Results-oriented mindset with a strong work ethic.
Customer-focused, understanding the needs of our client's global customer base.
Self-motivated and proactive in problem-solving.
Exceptional attention to detail.
Ability to plan and delegate work effectively to a small team.
Proficient in Microsoft Office, Google Suite, Zendesk, and Solidus.
Joining our client's team will provide you with a dynamic and collaborative working environment where your contributions will directly impact their success. You will have the opportunity to grow and develop within the role as the company continues to evolve.
If you are dedicated, enthusiastic, and passionate about delivering exceptional customer experiences, apply now to be considered for the Customer Service Manager position. Don't miss out on this fantastic opportunity to join a company that values its employees and fosters a positive and supportive culture.
Please note that only successful candidates will be contacted for further steps in the selection process. Thank you for your interest in this position.
Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Customer Service Manager jobs in London
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