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Corona Energy
Watford
If you are someone who is passionate about providing excellent customer service, and getting it right, first time then we would welcome your application. About you: We’re looking for someone who has a background in customer service, and who is already confident when speaking to customers over the phone and by email. You’ll be someone who already wo
Job Source: Corona EnergyHuntress
Redhill
Customer Service Advisor£26,000 + bonus RedhillFull time - permanent Are you a friendly, professional candiate with strong communication skills and previous customer service experience? Are you looking to work for a well established, growing business with lots of opportunity to develop in your career? A fantastic opportunity has arisen to join a fu
Job Source: HuntressPHS Group Limited
London
About The Role Customer Service Experts - we’re looking for you! Customer Service Advisor Based at Mayflower Woolwich Great basic salary and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position (40 hours per week) Based in or near Woolwich? Enjoy helping customers? Looking for a career ra
Job Source: PHS Group LimitedYourRecruit (UK)
Westerham
Are you looking for your next step within Customer Service? If so, this could be your ideal next role! Our client is a well-established and successful manufacturing business; they are looking for a passionate, customer focussed and driven individual who can build strong business relationships with customers and suppliers alike, to ensure the busin
Job Source: YourRecruit (UK)Reed
London
Reed Secure are working with large public sector organisation who are looking to recruit User Support Specialists Location: SE26 (Office based only) Duration: contract up to June 2025 Salary: £24.98 per hour PAYE / £31.85 per hour Umbrella Start date: ASAP (depending on vetting - approx. 6 months from vetting application submission) Shift patter
Job Source: ReedTate
Potters Bar
Are you driven by delivering exceptional customer service? Are you eager to contribute your skills to a renowned financial services company? Look no further! Join a leading financial services company with over a century of excellence, who is proud to have a longstanding reputation and commitment to providing first class service to clients. Custome
Job Source: TateAdecco
Leatherhead
Are you a self-starter who excels in a high-pressure environment? Our client is seeking an enthusiastic Administrator to join their proactive team. If you're looking for a diverse role where no two days are the same, keep reading! What's in it for you? Get the best of both worlds with a hybrid working pattern, including three office-based days and
Job Source: AdeccoLloyd Recruitment Services Ltd
Redhill
We are excited to be recruiting for an opportunity with our local client, as they're looking individuals to join their Customer Service team. As a frontline Customer Service Advisor, you'll serve as the initial point of contact for all customer queries, ensuring a high level of service at all times. Handling any issues / queries, whilst keeping int
Job Source: Lloyd Recruitment Services LtdLondon
An opportunity to join the CONNECT Support Team (CST) is now available as we start to prepare for the implementation of the CONNECT Investigation and Intelligence modules in 2024.
Work as part of a team to help problem solve issues affecting users.
Be part of one of the biggest IT projects globally .
Make a difference and play a pivotal role in the continued rollout of CONNECT by supporting your colleagues across the entire MPS.
CONNECT Drop 1 has seen the successful deployment of CASE, Custody & Property elements across the MPS and the CST has played a critical role in this success. The CST’s core role is to use their expert knowledge of CONNECT to provide our colleagues across every area of the business with support & guidance navigating their way around CONNECT.
So far, the team has provided support to over 25,000 Officers’ & Staff and we are looking to expand the team to increase the level of support that can be provided across the MPS as we go into the second deployment phase.
Your role as part of the CST will be a little different to what is already in place.
You will be expected to:
handle calls from MPS users
log issues and create tickets
Refer tickets to the correct assignment group
Who we’re looking for…
If you’re a motivated, passionate individual with excellent communication skills and a desire to help your colleagues through this monumental change, then we can offer you an experience hard to find anywhere else in policing. As part of the CST you will meet a number of friendly and supportive staff and gain insight into this new and exciting system.
Role description
Work as part of a team of up to 60 to Provide 24/7 support to all 50,000 MPS users through telephone.
40 hrs aligned to 11/12 hr shifts covering 24/7 shifts including some weekend’s nights and BH’s.
You will be provided with the training, skills & knowledge around the call handling system and SNOW ticket creation
CST operates solely out of Newlands Park which is only 17 mins commute from London Victoria with no parking restrictions on local roads
Benefits of working on the CONNECT Support Team
Opportunity to be right at the front line of the exciting role out of CONNECT
Work as part of a diverse and professional team
Working 12 hours shifts allows for more days off to provide that essential work life balance. 12h Shifts (shifts example: 2 days - 7am - 7pm, 2 days 7pm - 7am, 4 non-working days)
Opportunity for overtime
Essential Criteria
A positive can do attitude with good judgement & a will/ability to problem solve.
Excellent communication skills
Be able to think logically and methodically under pressure
Be well organised and able to work well with others
Good Knowledge of computer systems literacy skills.
Not suitable for Part time or blended working.
The team will consist of 9 managers, 40 agents made up of serving officers, police staff and retired police officers, the position will last until June 2025.
This role pays £24.98 per hour PAYE plus holiday pay accrued at 12.07% or £31.85 per hour Umbrella.
Please apply now and join us in loving Mondays
All roles are subject to strict police vetting and right to work checks
Customer Service Advisor jobs in London
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