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Lloyd Recruitment - Reigate
Redhill
We are excited to be recruiting for an exciting opportunity with our local client, as they're looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and ensure a high level of service at all times. Assisting with queries, you will update the in-house systems Send out require
Job Source: Lloyd Recruitment - ReigateGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward
Job Source: Guidant GlobalGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forwa
Job Source: Guidant GlobaleTeam Inc
Redhill
Job Title: Contact Centre Agent Location: Redhill, UK (Onsite Role) Contract: 3 Months with Possibility of extension (Rolling Contract) The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries
Job Source: eTeam IncCCR Recruitment Group
Watford
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupLawrence Harvey
London
Role: Contact Center Solution Architect Length: 6-week contract Location: Remote IR35 Status: Inside IR35 Pay Rate: £600 - £650 per dayOne of my consultancy clients are currently recruiting for a Contact Center Solution Architect. They are looking for a Solution Architect to come in and help in designing and implementing an end-to-end contact
Job Source: Lawrence HarveyNetwork Recruitment Solutions
London
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how conta
Job Source: Network Recruitment SolutionsNetwork Recruitment Solutions
Lewisham Central
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings. As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how con
Job Source: Network Recruitment SolutionsLondon
Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.
What the job will be doing
Maintaining wait time within the proposed target, delighting customers by offering a first-class service.
Developing a culture of resolutions at the first point of contact including complaints handling.
Working with team leaders monitoring calls to assess and improve the quality of staff performance.
Communicating service goals so that contact centre staff understand their role.
What you will need
Excellent communication skills- oral and written skills, people management, innovation, and problem-solving skills.
Excellent knowledge of MS Office, especially 'Excel’ and ILM in Management.
Proven supervisory experience in the call centre industry, preferably within Social Housing.
How to Apply
If you would like any further details about this position, please contact Freddie at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Contact Centre Manager jobs in London
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