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Job Title: Contact Centre Agent
Location: Redhill, UK (Onsite Role)
Contract: 3 Months with Possibility of extension (Rolling Contract)
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward
An East Grinstead based company that aims to share its passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide is looking for an Apprentice Contact Centre Agent to join the ;
Over the course of the 15 months as an Apprentic...
An East Grinstead based company that aims to share its passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide is looking for an Apprentice Contact Centre Agent to join the team.
Over the course of the 15 months as an Apprentice, you’ll develop the skills and experience to manage
An East Grinstead based company that aims to share its passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide is looking for an Apprentice Contact Centre Agent to join the team. Over the course of the 15 months as an Apprentice, you’ll develop the skills and experience to manage
Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and web c
Role: Contact Centre Specialist
Pay Rate: Competitive
Duration: 3-month contract, that has the potential to turn into a permanent role.
Hours: 9am - 5pm - office based
Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU
Are you a people person? Are you a good listener who has the want to resolve customer issues?
Then this role is f
Role: Contact Centre Specialist
Pay Rate: Competitive
Duration: 3-month contract, that has the potential to turn into a permanent role.
Hours: 9am - 5pm - office based
Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU
Are you a people person? Are you a good listener who has the want to resolve customer issues?
Then this role is
Job Source: Adecco
Contact Centre Agent
Redhill
£ 12.50/hour
The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand
* Communicate with members via email
* Make outbound calls when required
Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of time-sheets
Willis Towers Watsons Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the worlds leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.