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Training Administrator

Aberdeen

We are looking for a Scheduling & Customer Service Coordinator for a company in the South of Aberdeen. If you have experience in Training Administration, Planning, Logistics, Operations Admin or similar this could be the role for you.

Customer Service / CRM

Working as part of the Customer Service Team dealing with all customer enquiries and requests received via telephone, email and company website

Providing information and assistance on our training courses

Build strong relationships with customers through excellent Customer Service

Registering leads on CRM system and monitoring their progress to completion

Rotational cover of reception, checking in delegates arriving for training courses

Administration

Process customer bookings ensuring all prerequisite requirements are met

Completion of all related administration tasks and paperwork within designated timescales

Register delegates with awarding bodies

Book online exams for course attendees

Preparation and issuing of training course administration packs

Organise training materials and handouts

Raise awarding body certificates for customers

Preparation and distribution of customer feedback to internal departments

Raise invoices

Scheduling

Scheduling of all training activities to meet business requirements

Monitoring scheduled courses to ensure minimum numbers are achieved

Allocating training rooms, instructors and resources as appropriate

Reallocating, rescheduling or cancelling courses to accommodate personnel leave and development

Booking meeting rooms and assessment facilities to fulfil requests from internal

departments

Updating catering with projected course numbers

Role Information

Location: Altens, AberdeenHours: 36.25 (Monday-Friday – 8.15am-4.30pm, 45 min lunch, 15 min paid break/15 min unpaid break)Holidays: 37Pension: Employer 9%

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Training Administrator jobs in Aberdeen

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