ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Record Financial Group
London
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will
Job Source: Record Financial GroupPicture More
London
Are you an IT Support professional looking to step in to a more technical role? Do you have experience of working for a law firm or similar professional services? If so, this opportunity might be the perfect fit for you! You will be providing 1st, 2nd and some 3rd line support for a leading law firm, joining a friendly London based team. The positi
Job Source: Picture MoreMRC Laboratory of Medical Sciences
London
IT Support Analyst The MRC’s Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provid
Job Source: MRC Laboratory of Medical SciencesGreatFind Recruitment
Bushey
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to £29,000 including great benefits. Role Overview The responsibilities of this
Job Source: GreatFind RecruitmentPiccadilly One
epsom, england, United Kingdom
Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function. This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months. Tech stack and duties below. Responsibilities Provide 1st line technical support. Collaborate with the
Job Source: Piccadilly OneThe Doyle Collection
London Area, United Kingdom
Join The Doyle Collection as an IT Support Analyst and play a pivotal role in ensuring seamless operations across our properties. Responsibilities: Provide exceptional customer service to hotel staff, and other stakeholders Serve as a point of contact for hotels, addressing and resolving any systems issues or concerns Collaborate with team membe
Job Source: The Doyle CollectionThe Doyle Collection
London
Job Description Join The Doyle Collection as an IT Support Analyst and play a pivotal role in ensuring seamless operations across our properties. Responsibilities: Provide exceptional customer service to hotel staff, and other stakeholders Serve as a point of contact for hotels, addressing and resolving any systems issues or concerns Collabo
Job Source: The Doyle Collectionvertex-it-solutions
London
Job Summary: To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.This role is 5 days a week in the office. Main Responsibilities: Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutio
Job Source: vertex-it-solutionsLondon
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation!
Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests.
Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction.
The Role:
Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission.
Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level.
Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes.
Provides timely updates to the customer, coworkers, and management on the status of outstanding issues.
Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues.
Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Contribute, review and maintain knowledge base content on an ongoing basis.
Understand the customer's configuration, context and practices
About you:
Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position
Minimum of 2 years experience working in a technical support environment
Minimum of 2 years in a customer service environment
Ability to take ownership of complex issues/assignments and follow through to completion
Demonstrates aptitude to prioritise and handle multiple issues simultaneously
Effective oral and written communication skills
Strong attention to detail and accuracy
Ability to work independently in a fast-paced technical environment
Team player
Competencies:
Microsoft Operating Systems
Microsoft Office Suite
Internet and networking technologies
Zendesk
Jira
Exposure to Project Management theory and/or practice (desirable but not essential)
Familiarity with System Development Life Cycle (desirable but not essential)
If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
Support Analyst jobs in London
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.