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Pure Fishing Ltd
Cramlington
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in over 25 languages. We have office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries. Our mission i
Job Source: Pure Fishing LtdMICROVENTION EUROPE
newcastle upon tyne, england, United Kingdom
You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company? Our UK Team is looking for a Customer Service Representative to support our growing business. In your role as Customer Service Representative, you will provide outstanding service to ou
Job Source: MICROVENTION EUROPELaunch Group
Gateshead, ENG, United Kingdom
*Customer Service Representatives – Teleperformance * The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives. Wage: *£11.44* Hours: *37.5 hours per week* Contract*: Permanent* *Monday To Friday- No weekend work* Key Benefits: * 28 days’ holiday (including bank holidays), increasing
Job Source: Launch GroupNigel Wright Group
Newcastle Upon Tyne
The Role Nigel Wright are supporting a fast moving and growing business, located just outside of Newcastle upon Tyne, with their search for a Customer Service Representative. Duties: The role will be to provide phone and email support for customer queries for live campaigns, following the guidelines issued to ensure all queries are dealt with quic
Job Source: Nigel Wright GroupNigel Wright Group
Newcastle Upon Tyne
The Role Nigel Wright are excited to be exclusively supporting a high growing global business with their search for a Customer Service Representative. In your role as Customer Service Representative, you will provide outstanding service to internal and external stakeholders. Your duties include processing customer orders, managing product returns
Job Source: Nigel Wright GroupCBSbutler
newcastle upon tyne, england, United Kingdom
Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment
Job Source: CBSbutlerMTrec Commercial
Newcastle Upon Tyne
The Rewards and Benefits on offer: The opportunity to work with an award-winning team who are at the pinnacle of their industry An incredibly competitive basic salary Incredibly friendly team working environment Training and Development opportunities Easily Accessible offices. June Start Date The opportunity to secure a permanent contract from d
Job Source: MTrec CommercialMTrec Commercial
Newcastle Upon Tyne
Rewards and Benefits on Offer Immediate start date. Varied and interesting job role. An opportunity for a permanent job, after the temporary assignment. Friendly, enjoyable and positive customer calls and emails Great resources. Great team culture. Any support required is provided. The Company you will be working for; Our client is a well-establish
Job Source: MTrec CommercialCramlington
Our client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities.
We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate will play a key role in providing efficient and professional after-sales service to our customers, consumers, and sales team. This position offers an exciting opportunity to contribute to our mission of helping anglers have more fun and catch more fish.
Key Responsibilities:
Liaise with customers, consumers, and sales team members via phone and email to provide exceptional after-sales service.
Focus on meeting customer needs through courteous attention to detail and timely follow-up on all requests and issues.
Collaborate with the Customer Service team to ensure exceptional service delivery.
Handle stock returns and processing of returned goods onto the SAP system.
Manage calls regarding faulty products and coordinate actions with customers, consumers, and service centres.
Raise correct actions on the system, including writing off credits for faulty goods or raising replacement orders.
Liaise with service centres regarding spares and repairs.
Arrange collections from customers for delivery to the warehouse, service centres, or office.
Update the After Sales database and spare part catalogue data.
Sort incoming parcels and update SAP local master data for After Sales Services.
Perform various administrative tasks to support the After Sales team.
Assist with the upkeep and maintenance of the showroom and planning logistics for shows/events.
Assist with manual handling tasks, such as taking deliveries and loading equipment for trade shows.
Perform any additional duties as required to ensure the efficiency of the After Sales function.
Role Requirements:
Solid educational background.
1-2 years of customer service experience, preferably in a similar environment.
Excellent written and verbal communication skills.
Knowledge of the fishing tackle industry and products is desirable.
Proficiency in Excel, Word, and Outlook; SAP experience is advantageous.
Experience with fishing tackle equipment repairs is desirable.
Ability to communicate effectively with colleagues, customers, and consumers.
Customer Service Representative jobs in Cramlington
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