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CBSbutler
newcastle upon tyne, england, United Kingdom
Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment
Job Source: CBSbutlerCentral Employment Agency (North East) Limited
Cramlington
Our client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities. We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate
Job Source: Central Employment Agency (North East) LimitedMICROVENTION EUROPE
newcastle upon tyne, england, United Kingdom
You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company? Our UK Team is looking for a Customer Service Representative to support our growing business. In your role as Customer Service Representative, you will provide outstanding service to ou
Job Source: MICROVENTION EUROPENigel Wright Group
Newcastle Upon Tyne
The Role Nigel Wright are supporting a fast moving and growing business, located just outside of Newcastle upon Tyne, with their search for a Customer Service Representative. Duties: The role will be to provide phone and email support for customer queries for live campaigns, following the guidelines issued to ensure all queries are dealt with quic
Job Source: Nigel Wright GroupNigel Wright Group
Newcastle Upon Tyne
The Role Nigel Wright are excited to be exclusively supporting a high growing global business with their search for a Customer Service Representative. In your role as Customer Service Representative, you will provide outstanding service to internal and external stakeholders. Your duties include processing customer orders, managing product returns
Job Source: Nigel Wright GroupMTrec Commercial
Newcastle Upon Tyne
Rewards and Benefits on Offer Immediate start date. Varied and interesting job role. An opportunity for a permanent job, after the temporary assignment. Friendly, enjoyable and positive customer calls and emails Great resources. Great team culture. Any support required is provided. The Company you will be working for; Our client is a well-establish
Job Source: MTrec CommercialMTrec Commercial
Newcastle Upon Tyne
The Rewards and Benefits on offer: The opportunity to work with an award-winning team who are at the pinnacle of their industry An incredibly competitive basic salary Incredibly friendly team working environment Training and Development opportunities Easily Accessible offices. June Start Date The opportunity to secure a permanent contract from d
Job Source: MTrec CommercialMTrec Ltd
Newcastle upon Tyne
The Rewards and Benefits on offer: * The opportunity to work with an award-winning team who are at the pinnacle of their industry * An incredibly competitive basic salary * Incredibly friendly team working environment * Training and Development opportunities * Easily Accessible offices. * June Start Date * The opportunity to secure a permane
Job Source: MTrec LtdCramlington
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in over 25 languages. We have office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.
Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!
Please see our website www.purefishing.com for further information.
Job Summary:
Reporting to the Senior After Sales Assistant, the postholder will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.
Specific Responsibilities:
Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional After Sales service.
Assisting the Senior After Sales Assistant with manual handling, e.g. taking deliveries at the office, loading boxes for the warehouse, and loading equipment for trade shows.
Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, Sales, and the warehouse team as needed.
Processing returned goods onto the SAP system.
Liaising with Service Centres regarding spares and repairs.
Supporting with the upkeep and maintenance of the UK showroom.
Supporting with planning and logistics of shows/events.
Updating SAP local master data for After Sales Services (SKU, location, etc.)
Carrying out a variety of administrative tasks to support the After Sales team.
Role Requirements:
1-2 years of similar Customer Service experience is essential, with experience in a similar environment being beneficial.
Knowledge of the fishing tackle industry and products is desirable.
A good working knowledge of Excel, Word and Outlook is essential.
Working knowledge of SAP would be advantageous although training would be provided.
Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.
What we can offer:
This role is based from our modern office space in Cramlington, UK. An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. We have a great, highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.
If you are ready for a change or a new opportunity in an exciting and dynamic business, then please get in touch. For further details or to apply, please contact the Human Resources team.
Customer Service Representative jobs in Cramlington
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