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Marston Holdings Ltd
Neath
Service Desk Analyst We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 1
Job Source: Marston Holdings LtdExponential-e
Bridgend
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: Resp
Job Source: Exponential-eHSBC
Swansea, WLS, United Kingdom
Job description Location: Swansea £23,205 per annum Full-time, 35 hours per week Hybrid working – 3 days per week in office Are you passionate about delivering outstanding customer experience and going above and beyond expectations? Then, join our team in Swansea where you’ll be the voice of HSBC and the first point of contact via the telephon
Job Source: HSBCHSBC
Swansea
Description Location: Swansea £23,205 per annum Full-time, 35 hours per week Hybrid working - 3 days per week in office Are you passionate about delivering outstanding customer experience and going above and beyond expectations? Then, join our team in Swansea where you'll be the voice of HSBC and the first point of contact via the telephone for our
Job Source: HSBCRAC Motoring Services
Merthyr Tydfil
About The Role Mobile Vehicle Technician (Known internally as Service, Maintenance and Repair Technician) At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base salary of £29,700, complimented by an average OTE ranging from £38,500 to £42,500. In addition to this, you
Job Source: RAC Motoring ServicesRAC Motoring Services
merthyr tydfil
About The Role Mobile Vehicle Technician (Known internally as Service, Maintenance and Repair Technician) At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base salary of £29,700, complimented by an average OTE ranging from £38,500 to £42,500. In addition to this, you w
Job Source: RAC Motoring ServicesFirst Bus UK
Bridgend
Hello. Are you looking to join one of the country's largest bus operators? First Bus has launched the driving careers of thousands of people across the UK. You will be joining a forward-looking business at the forefront of bus technology. From mobile apps to carbon-friendly buses, we're leading the way. We are welcoming applications to join our tea
Job Source: First Bus UKFirst Bus UK
bridgend, wales
Hello. Are you looking to join one of the country's largest bus operators? First Bus has launched the driving careers of thousands of people across the UK. You will be joining a forward-looking business at the forefront of bus technology. From mobile apps to carbon-friendly buses, we're leading the way. We are welcoming applications to join our tea
Job Source: First Bus UKNeath
Position: Service Desk Technician (12 Month Fixed Term)
About Us
This is a great opportunity to join an award-winning organisation, named Best Sustainable Housing Association in Wales 2021. We are one of the largest social housing landlords in Wales, with over 9,000 properties across our region, making a difference to our communities.
As we continue to grow, we are excited to add the role of Service Desk Technician to our Technology and Innovation Team who are vital in ensuring that we are able to provide an excellent service to our customers. The role is a permanent with a starting salary of £29221 a year.
About the role
The role of Service Desk Technician is a vital role within our Technology and Innovation Team and has been created to assist with the effective delivery of ICT services in the organisation. The successful Service Desk Technician candidate will be responsible for taking customer queries and managing expectations before dealing with any issues effectively in a timely manner.
Our new Service Desk Technician will be responsible for assisting the Service Desk Manager in:
Service Desk– Using the service desk facility to support employees by answering requests for software and hardware support. Assist with the identification of patterns and trends and ensure all requests are dealt with efficiently and effectively.
Customer Relations – Working within a team, providing 1st and 2nd line support for the business by identifying issues and dealing with them proactively. Engaging with customers and building strong relationships to ensure an end user approach. Communicating solutions to issues staff are facing with patience and understanding.
Infrastructure & Assets – Ensure that all company assets are recorded, compliant and in good condition.
About You
In order to be successful in the role of Service Desk Technician our new team member will be educated to NVQ level 3 or the equivalent experience:
Strong diagnostic skills and the ability to use them to identify software issues and provide solutions
Excellent communication skills which will be used to develop relationships, using initiative to solve problems
Key Benefits
25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years’ service, and 31 days annual leave after 5 years’ service.
Generous stakeholder pension scheme (rising to 8% contributions)
Company sick pay and Income Protection Insurance (conditions apply)
A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP’s and enhanced health support.
A paid day off to take your child to their first day at reception.
Employee discount schemes
Salary Sacrifice Car Lease Scheme
Cycle 2 Work Scheme
Learning and development opportunities
Please see attached Service Desk Technician role profile for the full job description and person specification.
Job Closing Date – 14th April 2024
Please note that should we receive a high volume of applications; the role could close early.
Service Desk Technician 12 Month Fixed Term jobs in Neath
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