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Workshop Recruitment
Portsmouth
Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customer
Job Source: Workshop Recruitment360 Resourcing
Portsmouth
A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join them on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,300
Job Source: 360 Resourcing360 Resourcing Solutions
Portsmouth
A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join them on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,300
Job Source: 360 Resourcing SolutionsUnite Students
Southampton
Customer Experience Team Member Location: Southampton Salary: £14,379.00 per annum, plus bonus and benefits Hours: 22.5 hours per week. Customer Experience Team Members work 3 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. The role Come to Unite Students and flourish in a friendly, inspiring team! Be
Job Source: Unite StudentsThomas Brown Recruitment
Havant
Are you a dynamic Customer Experience Manager looking for a fabulous new opportunity with a global company? Are you someone who is always looking for ways to improve? Do you have a growth mindset that empowers you to reach new heights? If so, we want you to be an integral part of the team! Hybrid working with flexi-time - lunchtime finish on Friday
Job Source: Thomas Brown RecruitmentHays Specialist Recruitment Limited
United Kingdom
Were seeking an experienced HR Advisor / HR professional to join a large public sector organisation based on the Isle of Wight for a temporary contract from 2-4 months +You will be handling your own varied case load of employer relations cases across a range of complexity from low level through to complex case work. As an HR Advisor, you will provi
Job Source: Hays Specialist Recruitment LimitedMorgan Law
Isle Of Wight, England, United Kingdom
We are looking for an experienced HR Advisor to immediately join a large organisation to support their Employee Relations team for the next 2-4 months initially. You will manage around 20-30 Employee Relations cases at any one time and provide end to end HR support to the line managers and employees involved. You will need to come with a strong b
Job Source: Morgan LawAvenues Group
Fareham
Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. We have a fantastic opportunity for an Employee Relations Advisor to join our Employee Relations team on a full time, 37 hour per week basis. We are also open to a job share opportunity. This role will be based at our offices in Hampshire and you’ll need to be
Job Source: Avenues GroupPortsmouth
Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.
Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved. You must have a positive, professional, and versatile attitude at all times. You will need to have excellent interpersonal skills and maintain a level headed approach when dealing with contentious situations.
To be successful you will need to have a minimum of 2 years Customer Service Experience with previous complaint or dispute handling and investigation experience.
Duties include
Managing the end-to-end process for all information received maintaining the Compliments and Complaints register and customer portals.
Ensure Compliments and Complaints are being dealt with in a timely manner.
To provide customer service excellence for all internal and external customers.
Work closely with the relevant management teams to identify the root cause of a complaint and ensure the corrective action is undertaken to resolve the complaint in a timely manner for the Customer.
Manage customer satisfaction feedback to identify issues to resolve immediately and trends to be addressed for continual improvement.
Use data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
To assist with any other administrative activities that are required to support the team, to effectively manage the service.
Skills required
Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
Able to communicate with the wider teams and be able to remain professional even when issues are contentious.
Have an empathetic, patient and positive attitude.
A confident and professional telephone manner.
Have good intermediate computer skills in all MS Office applications and be very comfortable with using MS Excel to manage registers and manipulate data.
Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.
Working hours
8.30 – 5pm Monday to Friday (40 Hours per week)
Customer Experience & Relations Coordinator jobs in Portsmouth
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