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Astute Recruitment Ltd
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experie
Job Source: Astute Recruitment LtdAstute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedAstute Recruitment
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: * Improving customer service exp
Job Source: Astute Recruitment4Way Recruitment Ltd
Nottingham
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly wi
Job Source: 4Way Recruitment LtdMacildowie Recruitment and Retention
Loughborough
THE OPPORTUNITY: Macildowie are currently recruiting for Customer Service Administrators working for a business based in Loughborough. Work as part of a team to create an excellent customer experience, handling customer accounts, orders and complaints via telephone, online chat and email. This is a 40 hour week permanent position Monday to Friday
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Coalville
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all p
Job Source: Macildowie Recruitment and RetentionDawsongroup plc
Nottingham
Dawsongroup TCS offers temperature control solutions for businesses across a range of industry sectors. We have 30 years experience working with the Food and Drink, Pharmaceutical, Logistics, R&D and Environmental industries; providing each with solutions that improve their processes, efficiency, and productivity. Position Overview: The Customer S
Job Source: Dawsongroup plcSpeedy Hire
Derby
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job ! Customer Service Executive Location - Castle Donington Monday - Friday - Hours - 7.30 - 17.00 Do you have a passion for building relationships and providing first class customer service? At Spe
Job Source: Speedy HireDerby
Are you driven by the pursuit of delivering unparalleled customer service, both individually and as part of a team?
Are you a dynamic and meticulous professional with a background in property maintenance management?Do you excel in high-pressure environments, showcasing exceptional organizational prowess? If your answer is yes to these questions, we have an outstanding opportunity tailored for you! We are currently in search of a committed Customer Service Manager to become an integral part of our team.
We are looking for someone who possesses:
Demonstrated expertise as a Service Manager within the reactive property maintenance sector (minimum 2 years), a prerequisite for this role. Exceptional customer service acumen honed in a results-driven environment. Natural leadership qualities coupled with a fervent drive to ensure outstanding service delivery, both individually and through team efforts.Proficiency in developing and executing tailored customer service training programs, both one-on-one and team-based. Proven capability to cultivate and nurture robust relationships with customers and clients. Aptitude for swiftly identifying and resolving customer service issues as they arise. Outstanding communication skills, both verbal and written, along with strong interpersonal capabilities.Solid organizational skills and adeptness in managing multiple tasks concurrently.Comprehensive understanding of property management and maintenance best practices. Familiarity with property compliance standards, including Gas, mechanical, and electrical regulations.Self-motivation and a proactive approach, demonstrating the ability and enthusiasm to work independently and take initiative. Key Responsibilities: Spearheading service delivery within our reactive maintenance team, overseeing a diverse portfolio of upscale residential and commercial properties in central London.Driving and meticulously monitoring customer and client Service Level Agreements (SLAs) to uphold exceptional standards. Facilitating seamless communication among our engineers, customers, and clients to ensure the delivery of top-tier property services. Swiftly and efficiently resolving customer-related issues, prioritizing client satisfaction above all else. Proactively soliciting regular customer and client feedback to inform team initiatives aimed at enhancing service levels and Net Promoter Score (NPS).Ensuring the team maintains effective communication channels with clients, providing timely updates on the status of maintenance requests. Collaborating closely with the team to optimize our operational processes, ensuring they are customer-centric while remaining commercially viable.
Customer Service Manager jobs in Derby
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