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XPERT-CAREER LTD
Derby
Are you driven by the pursuit of delivering unparalleled customer service, both individually and as part of a team? Are you a dynamic and meticulous professional with a background in property maintenance management?Do you excel in high-pressure environments, showcasing exceptional organizational prowess? If your answer is yes to these questions, we
Job Source: XPERT-CAREER LTDAstute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedAstute Recruitment
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: * Improving customer service exp
Job Source: Astute Recruitment4Way Recruitment Ltd
Nottingham
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly wi
Job Source: 4Way Recruitment LtdMacildowie Recruitment and Retention
Loughborough
THE OPPORTUNITY: Macildowie are currently recruiting for Customer Service Administrators working for a business based in Loughborough. Work as part of a team to create an excellent customer experience, handling customer accounts, orders and complaints via telephone, online chat and email. This is a 40 hour week permanent position Monday to Friday
Job Source: Macildowie Recruitment and RetentionCherry Professional - Relationship Led Recruitment
United Kingdom
Customer Service Administrator | £24,000 - £26,000 | Permanent | Office based | Nottingham, NG2 Cherry Professional is recruiting for a Customer Service Administrator for a large independent client in Nottingham, established for over 20 years with several high-profile customers. The Service Desk is a busy department which assists with the plan
Job Source: Cherry Professional - Relationship Led RecruitmentMacildowie Recruitment and Retention
Coalville
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all p
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
United Kingdom
Macildowie are actively seeking a Customer Executive to join a well established business based in Bingham, Nottingham. Our clients top priority is to deliver excellent customer service and this is an amazing opportunity to join a expanding, family ran business! Reporting to: Customer Service Manager Hours: Full-time (9:00am - 5:00pm, Monday to Fr
Job Source: Macildowie Recruitment and RetentionNottingham
Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include:
Improving customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Develop, maintain, and optimise service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports, to determine action for achieving required KPI and SLA performance
Recruit, mentor and develop customer service advisors; and nurture an environment where they can excel through encouragement and empowerment
Conduct performance management and maintain high levels of morale, through an appraisal programme, objective setting, regular 1:1 reviews and team meetings
Hold regular team meetings, generate team and individual feedback in respect to process and service improvements
Manage a robust absence process
Experience and Skills Required:
At least 3 years’ experience as a Customer Service Team Leader or Manager or Contact Centre Team Leader or Manager
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills, both written and oral
A positive, can-do attitude and the ability to adapt to change
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Responsibilities will also include providing administrative support to the senior leadership team, co-ordinating and producing reports.
In return you will be offered a salary of £26,000 to £28,000 depending on experience. Working hours are Monday to Friday, 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.
Customer Service Manager jobs in Nottingham
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