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Touchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedCubiq Recruitment
Bromsgrove, England, United Kingdom
IT Engineer Needed Are you a dynamic IT professional ready to spearhead the next wave of technological advancement? Our esteemed partner, a leader in crafting innovative solutions for Defence and Government sectors, is on the lookout for a skilled IT Engineer to join their groundbreaking team in Bromsgrove. As a pivotal force driving forward their
Job Source: Cubiq RecruitmentHarvey Nash
Worcestershire, England, United Kingdom
Role: IT Instructor/Trainer Location: Worcestershire / UK travel Salary: £45,000 - £50,000 DOE Must be willing to travel across the UK! My client is looking for an experienced Technical IT trainer to join the ever-growing Training team. The role will be expected to cover many Technologies, although do not worry if you don’t know them all right
Job Source: Harvey NashCrimson
birmingham, england, United Kingdom
IT Security Manager – Security Operations – Birmingham Hybrid working available Salary £40,000-55,950 +20%Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & I
Job Source: CrimsonChapman Tate Associates
birmingham, england, United Kingdom
Job Title: IT Sales Executive - Managed Services Location: Birmingham, UK Salary: Up to £35,000 per annum (dependent on experience) + commission Company Overview: A leading provider of cutting-edge IT solutions, our client specializes in delivering top-tier managed services to businesses across various industries. With a focus on innovation and c
Job Source: Chapman Tate AssociatesGleeson Recruitment Group
birmingham, england, United Kingdom
Head of IT Operations Birmingham (Hybrid working Available) £70,000 - £80,000 Gleeson are seeking an experienced and strategic Head of IT to lead and manage a manufacturing organization's information technology operations. The successful candidate will be responsible for overseeing all IT systems, infrastructure, and personnel within the manufactu
Job Source: Gleeson Recruitment GroupOrridge and Co Ltd
Aldridge, England, United Kingdom
Senior IT Support - Full Time - salary up to £37,500 per annum Hybrid working, based in Aldridge, West Midlands You may need to travel to other offices occasionally Orridge has a long history of being a leading stocktaking service provider in the UK and in mainland Europe. We service a diverse client base, including retailers in fashion, health &
Job Source: Orridge and Co LtdTech Canal
birmingham, england, United Kingdom
Seeking a savvy Infortmation Technology Infrastructure Manager to CTRL + ALT + DELight our team with their expertise! We are Tech Canal , a dynamic HealthTech Consultancy founded in 2022 as part of the Clive Henry Group. We support innovative health technology and digital health businesses to provide better outcomes and transform the delivery
Job Source: Tech CanalHalesowen, England, United Kingdom
My client is one of the largest care and education providers for children and young people in the UK. Comprising several different specialist divisions they offer excellent service and care. Owning 200+ care homes and schools and employing 6000 + staff the role would be providing IT support to all Group employees.
As an IT Support Technician, you will be the 1st point of contact for all IT related issues and queries, tickets are logged via a helpdesk system and must be responded to within the set SLA. These support requests include, but are not limited to, systems access, hardware set up and support, network set up and support, system maintenance and virtual desktop support.
You will be expected to resolve the majority of issues remotely or escalate the issue to the relevant team member if required. You will also be responsible for ensuring customers are kept up-to-date at all times and informed of the status of their ticket. As well as being a technical role this is also customer service so will be expected to always be polite, courteous and have a good phone manner.
Essential
Windows 10 and Microsoft Office suite Excellent written and communication skills
Ability to work within timescales
Entry level networking understanding
Desirable but not essential
VMware understanding
Office 365
Knowledge of social care industry
Driving licence
Role
To provide technical support to requests from customers for all PC/laptop/smart phone hardware, software and associated peripherals via a helpdesk system
To log support calls and document their outcome to facilitate the resolution of common queries.
To deploy equipment including new installations and the redeployment of existing equipment. To install and configure all hardware and software to the agreed company standards.
To maintain the existing hardware by performing upgrades, new installations and carrying out routine procedures.
To assist in the compilation and maintenance of an accurate inventory of hardware and software.
To undertake such other work as may be assigned by the IT Manager which is consistent with the nature of the job and its level of responsibility.
To develop and maintain active and progressive working relationships with all members of the company.
To maintain personal and professional development to meet the changing demands of the job to and to participate in appropriate training activities.
To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
To liaise with colleagues in all Directorate Support and Technical Development teams to ensure continuity of service for all users.
Recognise potential improvements to IT systems and processes. Recommend these during 1-2-1 or team meetings to improve the IT support to the group.
Operate within the appropriate health and safety regulations. Ensure anything posing a risk is reported.
Information Technology Support Technician jobs in Halesowen, England, United Kingdom
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