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Manchester
Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3 We are looking for a Team Leader to join our award winning Customer Service team based in Manchester! You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as m
Job Source: SearchThe Recruitment Co.
Bristol
Job Title: Contact Centre Team Lead Salary: £30,000 - £40,000 (Typically around £35,000) Location: Bristol, United Kingdom Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time) Job Responsibilities: Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class
Job Source: The Recruitment Co.Calor Gas Limited
Billingham
Contact Centre Advisor £23,400 to £23,500 With Excellent Benefits Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor. The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in w
Job Source: Calor Gas LimitedW P Recruitment Hr Ltd
Newport, Isle de Wight
Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 7am - 7pm dayshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maint
Job Source: W P Recruitment Hr LtdCCR Recruitment Group
Romford
Position Title Customer Contact Team Leader Location Romford, Essex Salary Up to £32,000 plus uncapped commission and excellent benefit package Hours Monday - Friday, 8:00am - 8:00pm rotational shifts Primary Purpose of Role The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for bot
Job Source: CCR Recruitment GroupOsborne Appointments
Edgware
Are you an experience Call Centre Agent looking for an exciting and new opportunity? Would you like to work with a friendly and ambitious team? OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their E
Job Source: Osborne AppointmentsMade Employment Ltd
Romford
Have you managed large teams of at least 15 people within a busy call centre environment? Can you coach and inspire teams to succeed? If so, then this is the job for you! Our client are looking for a team leader to join their busy contact centre based in Romford. Benefits Attractive annual leave UNCAPPED BONUS Pension Employee Assistance Programme
Job Source: Made Employment LtdPage Personnel Secretarial & Business Support
Caerphilly
We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly. The successful candidate will be responsible for managing the performance of the contact centre, ensuring that all customer interactions are handled professionally and efficiently. Clie
Job Source: Page Personnel Secretarial & Business SupportKilmarnock
£ 30000 - 35000/annum bonus, pension, hybrid working
We are seeking a driven and people-focused Team Manager to join our Kilmarnock based client. You will lead and support a team dedicated to delivering outstanding customer interactions and performance within a FCA regulated environment. The ideal candidate will possess strong leadership skills, a proactive attitude, and a track record of success in managing teams in the financial services or similar sectors.
Key Responsibilities:
Cultivate a Successful Collections Culture:
Establish and nurture a collections culture that prioritizes compliance while achieving performance targets.
Ensure customers are treated fairly and receive positive outcomes throughout the collections process.
Motivate, mentor, and support team members to excel in all aspects of their roles.
Performance Management:
Drive the team to meet or exceed agreed KPIs, including quality, risk, efficiency, and values.
Analyse team performance regularly and implement strategies to improve effectiveness.
Conduct regular, interactive coaching sessions with team members to help them reach their full potential.
Leadership and Communication:
Provide effective leadership, communication, and interpersonal skills to inspire and engage team members.
Manage performance on both individual and team levels, following the performance management framework, as necessary.
Keep operations managers informed of any issues affecting the team or business through regular updates.
Experience and Skills:
Demonstrate...
Team Leader - Contact Centre jobs in Kilmarnock
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