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CHEC
Fulwood, Lancashire
The Vacancy We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on suc
Job Source: CHECPage Personnel Secretarial & Business Support
Caerphilly
We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly. The successful candidate will be responsible for managing the performance of the contact centre, ensuring that all customer interactions are handled professionally and efficiently. Clie
Job Source: Page Personnel Secretarial & Business SupportCCA Recruitment Group
Kilmarnock
We are seeking a driven and people-focused Team Manager to join our Kilmarnock based client. You will lead and support a team dedicated to delivering outstanding customer interactions and performance within a FCA regulated environment. The ideal candidate will possess strong leadership skills, a proactive attitude, and a track record of success in
Job Source: CCA Recruitment GroupThe Recruitment Co.
Bristol
Job Title: Contact Centre Team Lead Salary: £30,000 - £40,000 (Typically around £35,000) Location: Bristol, United Kingdom Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time) Job Responsibilities: Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class
Job Source: The Recruitment Co.Search
Manchester
Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3 We are looking for a Team Leader to join our award winning Customer Service team based in Manchester! You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as m
Job Source: SearchSky
Dublin
Customer Sales Advisor - Office hours Monday to Friday only! Join Sky Ireland as a Customer Sales Advisor in our Dublin contact centre earning €27,473 per annum with the opportunity to earn up to 18% bonus each year. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills s
Job Source: SkyReed
Bury
We have a fantastic opportunity for a Customer Contact Advisor at Bury Council. This is a full-time temporary role for the next 6 months, with the possibility of extension. What is the role? Bury Council are looking for a Customer Contact Advisor to provide a comprehensive, efficient, effective, responsive enquiry and advice service to customers. W
Job Source: ReedReed
Bury
We have a fantastic opportunity for a Customer Contact Advisor at Bury Council. This is a full-time temporary role for the next 6 months, with the possibility of extension. What is the role? Bury Council are looking for a Customer Contact Advisor to provide a comprehensive, efficient, effective, responsive enquiry and advice service to customers. W
Job Source: ReedBillingham
Contact Centre Advisor
£23,400 to £23,500 With Excellent Benefits
Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor.
The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Hours of work:
Weekly Rotational Shift Pattern:
1. 0800-1630
2. 0930-1800
Working 1 Saturday morning (09.00-13.00) in 4
Key responsibilities will include:
Undertake an initial on the spot risk assessment and make quick decision to resolve a call
Work to set quality standards, targets and service levels
Maintain accurate records by logging and tracking all calls in the CRM system
Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
Delivering and maintaining team performance targets
As such we would like you to have/be:
Have excellent communication and interpersonal skills
Have a strong sense of ownership
Be well organized and able to work in a busy fast paced environment
Have excellent attention to detail
Good IT skills
In return, we offer:
25 days annual leave
Holiday Purchase Scheme
Private medical insurance (single cover)
Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
Discounts/Cashback/Offers from major retailers
To be considered for the above opportunity you must be eligible to live and work in the UK.
Contact Centre Advisor jobs in Billingham
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