Operations Manager
London Area, United Kingdom
At JFG will oversee the end-to-end process of our coaching and webinar services. They are responsible for efficiently managing bookings, scheduling, content preparation, customer engagement, and ensuring a seamless experience for our clients. This role involves handling various aspects such as follow-ups, testimonial collection, ROI measurement, expense tracking, revenue management, customer inquiries, social media content, and CRM and sales automation.
Responsibilities:
Booking and Scheduling:
Efficiently manage and coordinate coaching sessions and webinars.
Work closely with coaches and presenters to ensure timely and well-prepared sessions.
Content Preparation:
Collaborate with content creators to ensure high-quality and relevant materials for coaching and webinars.
Maintain an organized content repository for easy access.
Customer Engagement:
Provide exceptional end-to-end customer service.
Gather testimonials from satisfied clients and incorporate feedback for continuous improvement.
Measure and report on the ROI of coaching and webinar services.
Follow-up Communication:
Craft and send follow-up communications after coaching sessions to enhance client experience and gather feedback.
Financial Management:
Track expenses related to coaching and webinar services.
Monitor revenue streams and ensure accurate financial reporting.
Customer Support:
Manage the company mailbox, promptly addressing customer inquiries and providing resolutions.
Social Media Engagement:
Support in gathering and curating content for social media promotion.
Ensure a consistent and positive online presence for coaching and webinar services.
CRM and Sales Automation:
Take charge of the CRM system and sales automation tools.
Keep customer records updated and ensure the smooth functioning of sales processes.