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Touchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedJBS Global Resourcing
Redditch
My client is looking to recruit a PC Network Support Engineer, based in Redditch The role will be to monitor and maintain computer systems, troubleshooting applications, wide-area networks, servers, and routers. A key part of the role includes providing a high-quality service to individuals and departments ensuring a consistently high level of cust
Job Source: JBS Global ResourcingOwen Daniels Consultancy
Redditch
Do you want to work for one of the world’s largest manufacturers of construction and utility equipment? Our client is looking for a PC Network Support Engineer to monitor and maintain computer systems, troubleshooting applications, wide-area networks, servers and routers. The ideal candidate will be able to provide a high-quality service to individ
Job Source: Owen Daniels ConsultancyOwen Daniels Consultancy
Redditch
Do you want to work for one of the world’s largest manufacturers of construction and utility equipment? Our client is looking for a PC Network Support Engineer to monitor and maintain computer systems, troubleshooting applications, wide-area networks, servers and routers. The ideal candidate will be able to provide a high-quality service to indivi
Job Source: Owen Daniels ConsultancyWorkforce Staffing Ltd
Beoley
Who are MKL and why you should work with us At MKL we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage. We value our local community – with wa
Job Source: Workforce Staffing LtdIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedGleeson Recruitment Group
birmingham, england, United Kingdom
Head of IT Operations Birmingham (Hybrid working Available) £70,000 - £80,000 Gleeson are seeking an experienced and strategic Head of IT to lead and manage a manufacturing organization's information technology operations. The successful candidate will be responsible for overseeing all IT systems, infrastructure, and personnel within the manufactu
Job Source: Gleeson Recruitment GroupMichael Page Technology
Sutton Coldfield
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a s
Job Source: Michael Page TechnologySmethwick
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick.
The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment.
The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers.
Duties include:
Service Desk
· Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support.
· Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
· Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review.
· Monitor, control and support service delivery; ensuring systems, SLA’s, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department.
· Day to day support of end users.
Infrastructure
· Supporting the day-to-day operations, supporting multi-site technical environments.
· Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group.
· Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced.
· Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively.
· Support mobile phone management and deployment
· Support MDM (Mobile Device Management) across assets.
· Manage the desktop computing environment, set up and deployment of laptops, PC’s, related peripherals, software installation and user access provisioning.
· Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies.
· Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
· Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services.
· Contribute to strategic and operational business goals.
· Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc.
Security
· Work alongside the IT Operations Manager
General
· Attend and contribute to various meetings. Action/communicate instructions.
· Produce written reports and make presentations.
· Conduct regular team meetings/briefings as appropriate.
· Perform root cause analysis and resolve problems.
· Identify business improvement opportunities within the organisation.
· Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors.
· Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures.
· Any other duties within the capability of the job holder.
IT Operations Support Engineer - Smethwick jobs in Smethwick
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