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Vantage Data Centers
Newport, Wales, United Kingdom
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers
Job Source: Vantage Data CentersCPS Group (UK) Limited
cardiff, wales, United Kingdom
ICT Operations Engineer Salary up to £31,000 + Benefits Cardiff CPS Group are currently working with an established and exciting South Wales based organisation who have a fantastic opportunity for a new ICT Operations Engineer to join their growing team. In this role you will be playing a vital role in providing 2nd line support to the organisati
Job Source: CPS Group (UK) LimitedVentula Consulting
Portbury, England, United Kingdom
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to
Job Source: Ventula ConsultingFlotek
Bridgend
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations a
Job Source: FlotekLexisNexis Risk Solutions
cardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve
Job Source: LexisNexis Risk SolutionsFlotek
Bridgend
Job Title: IPTV / Satellite / TV Engineer Location: Bridgend (Field Based covering all of South Wales) Salary: £30,000 - 34,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9 am to 5.30 pm Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium busine
Job Source: FlotekStable
cardiff, wales, United Kingdom
Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a
Job Source: StableZygo People
cardiff, wales, United Kingdom
IT Project Engineer (Sponsorship not available) Let’s face it, you’re a bit of a geek. You love technology and need to be able to get your hands on everything. The only thing limiting you in your current role is you have your lane and “there is no scope at the moment” to give you the opportunity you want. They’re more generalist when it comes t
Job Source: Zygo PeoplePenarth
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility).
You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses.
Main Duties:
Monitor Service Desk tickets and provide 2nd line onsite and remote support.
Work to set KPI’s to maintain the departments SLA to the business.
Administer ICT Operational environments and services such as CUTE, CUSS.
Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more.
Mentor and cross train team members on existing and new technologies.
Document best practices and support procedures.
Work with Project Managers to implement new projects to deliver new operational technology solutions.
Develop and implement small projects to deliver new technology solutions.
Produce systems documentation.
Maintain inventory and asset configuration documentation.
Carry out special tasks at Management's direction.
Provide training to other departments about how best to use the systems available within the business.
Required Background:
Strong technical knowledge of Microsoft’s Server Operating Systems 2012/2016/2019.
Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 10/11.
Good technical knowledge of Backup & DR services.
Good knowledge of application support with MS Office and Office 365.
Good knowledge of VoIP Telephony systems.
Managing deployments / rollouts of IT systems and projects.
Active Directory Group Policy and user and group administration.
Excellent understanding of PC hardware set-up and configuration.
Good knowledge of LAN/WAN networking.
Ability to troubleshoot network issues.
Ability to work under pressure.
Ability to work as an individual and as part of a team. Ability to develop effective working relationships.
Professional and confident.
This fantastic role comes with a basic salary of £27,500-32,500 p/a and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
2nd Line Support Engineer jobs in Penarth
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