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Flotek
Bridgend
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations a
Job Source: FlotekFlotek
Bridgend
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek...
Job Source: FlotekFlotek
Bridgend
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations
Job Source: FlotekJonathan Lee Recruitment
Maesteg
Technical service Engineer - Maesteg, Wales Do you have experience as a Technical Service Engineer, and are you seeking a new job in Maesteg? Jonathan Lee Recruitment is helping a collaborative company recruit a Technical Service Engineer, and the role comes with an excellent salary and benefits package. As a Technical Service Engineer, you will b
Job Source: Jonathan Lee RecruitmentJonathan Lee Recruitment Ltd
Maesteg
Technical service Engineer - Maesteg, Wales Do you have experience as a Technical Service Engineer, and are you seeking a new job in Maesteg? Jonathan Lee Recruitment is helping a collaborative company recruit a Technical Service Engineer, and the role comes with an excellent salary and benefits package. As a Technical Service Engineer, you will
Job Source: Jonathan Lee Recruitment LtdRussell Taylor Group Ltd
Maesteg
Technical Service Engineer - Fire Location: - Remote (Occasional Expensed Visits to Main Site) Type: Permanent, Full Time Salary: £37,000 Additional: Bonus Scheme, Company Pension (4% Employee 4% Company), Death in Service (2x Salary), Health Cashplan, Benefex Discount Scheme, Free EV Charging on-site, 24 days Annual Leave Russell Taylor Group ha
Job Source: Russell Taylor Group LtdRussell Taylor
Maesteg
Technical Service Engineer - Fire Location: - Remote (Occasional Expensed Visits to Main Site)Type: Permanent, Full Time Salary: £37,000Additional: Bonus Scheme, Company Pension (4% Employee 4% Company), Death in Service (2x Salary), Health Cashplan, Benefex Discount Scheme, Free EV Charging on-site, 24 days Annual Leave Russell Taylor Group has a
Job Source: Russell TaylorRussell Taylor Group Ltd
Maesteg
Technical Service Engineer - Fire Location: - Remote (Occasional Expensed Visits to Main Site) Type: Permanent, Full Time Salary: £37,000 Additional: Bonus Scheme, Company Pension (4% Employee 4% Company), Death in Service (2x Salary), Health Cashplan, Benefex Discount Scheme, Free EV Charging on-site, 24 days Annual Leave Russell Taylor Group ha
Job Source: Russell Taylor Group LtdBridgend
Job Title: Technical Customer Service Engineer
Location: Bridgend, Wales
Salary: £24,000 per annum
Job Type: Full time, Permanent
Working Hours: Mon - Fri 09:00 to 17:30
Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks.
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed.
Job Responsibilities:
Answering the phone to inbound calls from customers who require technical help
Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team
Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs
Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated
Attend customer sites to diagnose and repair services where applicable
Responsible for always giving a first-class service
Job Experience Required:
Have a telecoms / ICT background with VoIP experience
Proven/practical knowledge of VoIP and SIP
Knowledge of SIP messaging, call flows and analysis of packet captures
Good working knowledge of IP networks and TCP/IP skills
Solid experience in customer service (excellent verbal and written communication skills required)
Knowledge and experience of IP PBX systems
Full UK driving licence
Renumeration and Benefits:
24k per annum
Staff Share Equity Scheme.
New customer referral incentive.
21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
Technical Customer Service Engineer jobs in Bridgend
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