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Veezu
cardiff, wales, United Kingdom
Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service reques
Job Source: VeezuArtis Recruitment
Penarth
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies
Job Source: Artis RecruitmentHome Group Limited
Weston-Super-Mare
Lead Support Worker Weston Super Mare, Somerset Permanent part time (30hrs) Pay from £12.61 per hour (£24,664 per annum pro rota) and great benefits including Health Cash Plan Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our Support Worker with Young P
Job Source: Home Group LimitedElysium Healthcare
weston super mare
Be part of making lives better as a Support Worker at The Copse in Weston-Super-Mare and experience what delivering great healthcare should feel like. Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions . You’ll be looked after, with a fulfilling career wh
Job Source: Elysium HealthcareCase Management Cymru
Cwmbran
(Ref: CD15) Support Workers: Full & Part Time - Cwmbran Hours: Full & Part Time (flexibility on shifts to be discussed at interview) Working pattern: 12-hour shifts patterns Full time and part time shifts available; night shift only would be considered. Pay: £12.55 Weekday / £13.70 Weekend Day £11.81 Sleep Week / £12.61 Sleep Weekend £13.50 Wake
Job Source: Case Management CymruHays Specialist Recruitment Limited
Llantwit Major
Your new company: You will become part of a company that believes that everyone matters. The setting, based in Clydach, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where
Job Source: Hays Specialist Recruitment LimitedHays Specialist Recruitment Limited
Cardiff
Your new companyWe are looking to recruiting personable, flexible and motivated support workers to support our qualified staff with the delivery of care to our patients. You will be involved in the personal care and meeting the psychological needs of a diverse group of service users with varying degrees of mental and physical issues. You will be c
Job Source: Hays Specialist Recruitment LimitedIndependence Matters
Burnham-on-Sea
Support Workers Support Worker Opportunities at our Personal Assistant Support - East Service Service in Gorleston, Great Yarmouth. Join Independence Matters, a leading adult care services provider in Norfolk! Are you proactive and enjoy collaborative work? We're seeking dedicated Part-Time Support Workers to join our team in Gorleston, Great Yarmo
Job Source: Independence Matterscardiff, wales, United Kingdom
Job Description:
Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an integral member of the core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities.
Key Responsibilities:
• Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365.
• Diagnose and troubleshoot technical issues, using remote access tools, ticketing systems, and knowledge bases.
• Communicate effectively with customers, technical team, Solutions Architects, Delivery lead and team, and other stakeholders, providing timely updates, feedback, and solutions.
• Ensure customer satisfaction and service level agreements are met throughout the support process.
• Escalate complex or unresolved issues to the appropriate level of support or management. • Document and update customer records, tickets, and solutions in the support system. • Apply technical knowledge and best practices to ensure the optimal performance and security of Microsoft solutions.
• Collaborate with the leadership team and other Support Desk Engineers to share lessons learned, best practices, and improve support processes.
• Keep up to date with the latest Microsoft technologies, products, and certifications.
Qualifications:
• 2-3 years of experience in IT support, preferably in a Microsoft environment.
• Proficient in Microsoft technologies, such as Azure/Entra ID, SharePoint, M365, Endpoint Manager, and Defender.
• Strong communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-oriented and service-minded.
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Security Administrator Associate) are highly desirable.
Support Engineer jobs in cardiff, wales, United Kingdom
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