ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Omega Resource Group
Cardiff
Role: Technical Improvement Engineer Salary: £27,783 Location: Cardiff Permanent Position I am working exclusively on behalf of my clients who operate within a range of industries and are providers to some of the largest engineering companies worldwide. The Technical Improvement Engineer is responsible for ensuring that the business is up to date i
Job Source: Omega Resource GroupOmega Resource Group
Grangetown Community
Role: Technical Improvement Engineer Salary: £27,783 Location: Cardiff Permanent Position I am working exclusively on behalf of my clients who operate within a range of industries and are providers to some of the largest engineering companies worldwide. The Technical Improvement Engineer is responsible for ensuring that the business is up to d
Job Source: Omega Resource GroupYolk Recruitment Ltd
Cardiff
Technical Compliance Engineer Up to £50,000 Cardiff Yolk Recruitment has a new opportunity for a Technical Compliance Engineer to join an expanding manufacturer who are leading competitors within the Medical Sector. This role reports directly to the Technical Manager and is within the Engineering function. It is an opportunity for an established Te
Job Source: Yolk Recruitment Ltdyolk recruitment
Cardiff
Technical Compliance Engineer Up to £50,000 Cardiff Yolk Recruitment has a new opportunity for a Technical Compliance Engineer to join an expanding manufacturer who are leading competitors within the Medical Sector. This role reports directly to the Technical Manager and is within the Engineering function. It is an opportunity for an establishe
Job Source: yolk recruitmentRoundhouse Recruitment Ltd
Cwmbran
Degree in Engineering or a related technical discipline ( Civil / Architectural) Looking for full Tailored Training and Development plan Commutable to Cwbran and Valid UK VISA -No Sponsorships offered Graduate Technical Engineer £24,000 - £30,000 + Tailored Progression plan + Training + Company Bonus + Company Enhanced Maternity/Paternity Pay + 33
Job Source: Roundhouse Recruitment LtdStable
cardiff, wales, United Kingdom
Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a
Job Source: StableYolk Recruitment Ltd
Cardiff
Senior Technical Delivery Lead Support Salary: Up To £67,122 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. This role is ideal for an Azure focu
Job Source: Yolk Recruitment LtdLexisNexis Risk Solutions
cardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve
Job Source: LexisNexis Risk Solutionscardiff, wales, United Kingdom
Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service requests, implementation of changes, and executing IT security protocols related to a broad spectrum of technology service issues.
Veezu are fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction.
Role Duties
Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote channels.
Proficiently receive, log, and manage user inquiries via the call logging system, ensuring first-time resolutions wherever possible.
Engage actively in the rollout of both tailored and standard application enhancements.
Conduct routine maintenance tasks, such as ensuring Antivirus compliance, overseeing Security patch updates, managing Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory.
Consistently align with both individual and team SLA / KPI objectives, ensuring timely escalations to avert potential failures.
Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding our promise of "saying what we do and doing what we say."
Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues.
Provide On-Call & Out-of-hours support as necessary.
Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core values.
Execute any additional tasks deemed appropriate by the Line Manager with the same level of dedication.
Travel to Veezu sites to provide technical support/technology changes. Role requires valid UK driving licence.
Technical Experience & Qualifications
While an MCDST / A+ certification or its equivalent is highly recommended, what’s paramount is your demonstrable expertise in the domain with experience delivering excellence in previous roles.
A foundational grasp of ISO27001 and ITIL principles a distinct advantage.
Demonstrate proficiency in various IT paradigms and technologies, including but not limited to PCs, Printers, Networking, Microsoft suites, Active Directory, and security solutions.
Beyond technical acumen, your problem-solving acuity, interpersonal finesse, commitment to timelines, attention to detail, and an inherent passion for continuous learning will set you apart.
Comprehensive expertise in Microsoft-based operating systems, especially Windows 10/11, complemented by hands-on experience with Google mail/Office 365.
Prior experience supporting operations centres alongside group business functions an advantage.
Demonstrated knowledge in administering User & Security Groups within Active Directory.
Proven track record in steering major incidents to resolution, adeptly managing business expectations and communications throughout.
Hands-on experience in OS image construction and the packaging and deployment of OS/Applications.
An unwavering commitment to delivering exceptional customer service, fortified by excellent telephone etiquette and interpersonal rapport.
Eloquence in both written and spoken communication, underpinned by a recognized English qualification or equivalent industry benchmark.
Personal Competencies
Result-Oriented Approach: Display intrinsic motivation and an aptitude to autonomously define, manage, and achieve key milestones and objectives.
Planning: Exhibit exceptional organisational acumen.
Communication Proficiency: Possess the ability to articulate thoughts with clarity.
Proactive Adaptability: Embody a proactive ethos, taking initiative when appropriate, pinpointing areas ripe for improvement or transformation.
Collaborative Spirit: Commit to the broader team's vision, actively collaborating to achieve overarching goals.
Technical Support Engineer jobs in cardiff, wales, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.