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Experis
London Area, United Kingdom
Role: Technical Support Engineer (IR35 contract) Location: London E20 1HZ – onsite Start/End Dates: 05/05/2024 – 07/06/2024 Rate: Competitive – inside IR35 Only accepting applicants with SC clearance. Experis are working with a leading IT services provider who are looking to expand their Technical Support team. We are welcoming applicants with e
Job Source: ExperisCleartech International ltd
greater london, england, United Kingdom
A global IT services consultancy are looking to add a motivated IT Support Specialist to its growing team. You will touch on many aspects of IT and expertly support a multitude of technologies, with responsibilities including Apple device management (MDM), Microsoft hardware and software support, infrastructure, security, and network configuration
Job Source: Cleartech International ltdPrimis
London Area, United Kingdom
Job Title: IT Support Engineer Industry: Advertising Job Type: 6 month Contract Day Rate: £110 - £130 Location: City of London (Fully onsite) Start date: ASAP Role: Providing 1st and 2nd line support. Collaborate with help desk team to resolve support calls. To escalate and work with third parties to appropriately resolve issues. Conduct audits an
Job Source: PrimisEligo Recruitment
London Area, United Kingdom
macOS IT Support Analyst Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join? You’ll become part of a small team where you'll have the chan
Job Source: Eligo RecruitmentHays
London Area, United Kingdom
Core purpose of the role: An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved
Job Source: HaysMovement8
London Area, United Kingdom
IT Support Engineer – 2nd/3rd line, Windows, Networks This is a permanent position, paying £35-40k depending on related experience and will require on-site working across 2 clients in London (East London & Central London). Working for a successful, growing MSP you will be splitting your time between working onsite for one of their most important
Job Source: Movement8Vertex Search
London Area, United Kingdom
Vertex Search are now looking to find a talented and driven Helpdesk Analyst for our top tier financial services client based in central London. Your Role Tech troubleshooting: Handle first line issues within a predominantly Microsoft setup, including desktop, hardware and AV support Network know-how: Tackle basic connectivity tasks to keep syste
Job Source: Vertex SearchSharp UK
London, England, United Kingdom
Information Technology Support Analyst London Liverpool street Permanent Salary – Negotiable dependant on experience This role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents. This role is suited to an individual who is keen to learn and develop but
Job Source: Sharp UKLondon Area, United Kingdom
IT Support Manger (1 Year FTC)
Salary + Bonus
The IN Group
1 Year FTC
Hybrid working, City of London
The IT Support Manager leads the team of IT Support Technicians to provide outstanding service to our clients and is responsible for managing day-to-day operations, developing and implementing IT support processes, ensuring that our clients receive the highest quality support and ensuring the delivery of high-quality IT services that meet the needs of the business.
You will be joining The IN Group, a global organisation within the Recruitment and Talent Advisory sector with six brands within our group. You will be part of the IT Support team who are a key part of our technology team that support the wider business in ensuring IT services are managed services effectively.
Skills & Experience
Experience within an IT Support Manager position
Experience with managing an IT Support team
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT support management, including experience leading a team.
Strong technical knowledge of computer hardware, software, and networking technologies.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Experience with incident management, problem management, and change management processes.
Excellent leadership and mentorship skills, with the ability to motivate and inspire a team.
Ability to work in a fast-paced and dynamic environment
Responsibilities:
Manage a team of IT Support Technicians, providing guidance, mentorship, and training as needed.
Develop and maintain processes for incident management, problem management, change management, and other IT support activities.
Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high
Partner with the Lead IT Engineer to ensure new and changed IT services are transitioned into service effectively, business communication is effective and adoption is optimised.
Oversee the delivery of IT services (e.g. device provisioning and deprovisioning) to ensure they meet customer requirements and are delivered within agreed SLAs
Monitor and analyse metrics to evaluate the effectiveness of support processes and identify areas for improvement.
Collaborate with other departments, such as product development, to ensure that support processes are aligned with overall business objectives.
Manage budgets, vendor relationships, and other operational aspects of the IT support function.
Advocate for secure computing practices and procedures, and communicate best practices throughout the company.
Ensure that documentation and training is in place for IT support teams.
Partners with the Lead IT Engineer in building and maintaining Technology roadmaps.
What we can offer you:
We have an experienced hire model so have a mature and autonomous working environment
We take high achievers on regular international trips
We have a generous referral scheme for talent you recommend to us
Hybrid working with our flexible working policy
We have our own set of Peloton bikes
We offer free private healthcare via Vitality, eye tests, discounted gym memberships and more
Wellbeing initiatives, from yoga and martial arts to morning raves and speaker sessions
Our calendar is jam-packed with social events, from summer conferences to family parties
Wellbeing and Engagement committee
We love to give back - last year we raised £92,000 for charity through company wide Charity pledge
Information Technology Support Manager jobs in London Area, United Kingdom
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