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Leidos Innovations UK Limited
Huntingdon
Service Desk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex
Job Source: Leidos Innovations UK LimitedGlobal Technology Solutions Ltd
Peterborough
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of C
Job Source: Global Technology Solutions LtdGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answ
Job Source: Global Technology Solutions Ltd.Reed
Peterborough
Customer Compliant Representative Hourly Rate: £12.50 - £13.00 Job Type: Temporary, Hybrid Working We are looking for a Customer Service Representative with a strong background in ICT and a minimum of 2 years of experience in customer service. The ideal candidate will have experience handling complaints and dealing with difficult customers.
Job Source: ReedReed
Peterborough
Customer Compliant Representative Hourly Rate: £12.50 - £13.00 Job Type: Temporary, Hybrid Working We are looking for a Customer Service Representative with a strong background in ICT and a minimum of 2 years of experience in customer service. The ideal candidate will have experience handling complaints and dealing with difficult customers.
Job Source: ReedGlobal Technology Solutions Ltd
Peterborough
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent in Hungarian and English speaking, with strong all round communication skills- Plent
Job Source: Global Technology Solutions LtdGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Location – Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract – 3 months with potential extensions Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. -
Job Source: Global Technology Solutions Ltd.Match Recruitment
Kettering
Technical Support Agent Salary: £24,000 per annum Monday – Friday, day shift office hours (37.5 hours per week). No weekends Holiday: 31 days (including 8 Bank Holidays) Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global product and a world class reputation
Job Source: Match RecruitmentPeterborough, England, United Kingdom
Join our Team
At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you.
We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable.
We are always looking for new experts to join us who have ideas, want to be heard, and are put first. We actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required.
Our employee selection process comprises of an initial telephone call, psychometric test, and a face-to-face interview.
We are unable to offer sponsorship for this vacancy.
We offer a hybrid working environment with 2 shifts in our Peterborough office.
Salary - £24,500 - 29,000 (depending on experience) + night allowance
We require an agent to be able to work 12-hour shifts on days and nights (4-on, 4-off)
Role Overview
As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping them complete tasks or troubleshoot problems through diagnostic tests and remote access into their computers.
Role Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email or chat.
Perform remote troubleshooting through diagnostic techniques and relevant questions, determine the best solution based on the issue and details provided by the end user and walk the end user through the problem-solving process.
Record incidents and service requests and their resolution in a ITSM tool.
Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user.
Provide 2nd line support to resolve workplace services, network, security and platform incidents and fulfilment.
Update and maintain knowledge and standard operating procedures.
Follow-up and update the end users on status and information.
Identify and suggest possible improvements on procedures and pass on any feedback or suggestions by customers to the appropriate internal teams.
Escalate unresolved issues to the 3rd level technical support teams and track progress and resolution.
Role Requirements
Proven experience as an IT service desk agent or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Excellent verbal and written English communication skills
Problem solving and remaining calm under pressure
GCSE Maths and English (minimum grade 4 or C)
ITIL certified or demonstrable experience of working in an ITIL environment
What We Offer
Competitive employee packages that include:
Critical Illness Insurance
Company Pension with up to 6% matched contributions
Cycle to Work Scheme
Casual clothes and some branded clothing
Employee Discounts
Free Parking
Hybrid working: 2 days a week in our Peterborough office
Internal career development
Life insurance
Private healthcare with Bupa
Personal training plan
Your Birthday off
About IT Naturally
IT Naturally is a carbon neutral IT Infrastructure service provider. We want to use tech as a force for good to work together to build a better world.
We truly care about our employees, their lives, their job satisfaction, and development. We understand that our people are everything and are proud to have been awarded Investors in People at the Silver level in our first assessment.
Our Values
We are human, skilful, and playful and look for these attributes in our employees. Are you inclusive and caring; take ownership of everything you do and can be light-hearted when the time is right?
Our customers are mainly medium to large corporates who share our values, and we also have the key accreditations enabling us to deliver to the public sector.
We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.
Service Desk Agent jobs in Peterborough, England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.