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Technical Support

Kettering

£ 24000/annum

Technical Support Agent

Salary: £24,000 per annum

Monday – Friday, day shift office hours (37.5 hours per week). No weekends

Holiday: 31 days (including 8 Bank Holidays)

Kettering. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global product and a world class reputation within their industry. You’ll work in our client’s small Service Desk team – their I.T Support staff. This role is a Customer Service role within an I.T – First Line Support capacity. You’ll be supporting your field based colleagues with their handheld device, supporting them with any software issues. You’ll troubleshoot and provide resolution support. If you’re looking for a Customer Service role with an I.T twist, please apply today!

Summary of what you’ll be doing everyday:

* Support field based colleagues in all IT related incidents / service requests via telephone, email, remote desktop.

* Where possible provide first call resolution for all IT related incidents / service requests.

* Log all incidents / service requests within company’s ticketing system.

* Own incidents / service requests or escalate to 2nd / 3rd line support where necessary.

* Work to SLA thresholds for all incidents / service requests.

* Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of eq...

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Technical Support jobs in Kettering

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